FAQS

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Country entry restrictions

What are the entry regulations related to COVID-19?

From the 16 July on the territory of the Republic of Bulgaria, for tourism purposes tourists arriving from the following countries may enter through all border checkpoints and not have to undergo a 14-day quarantine:

All EU States excluding Sweden and Portugal where PCR test is needed.
The United Kingdom and North Ireland;
Grand Duchy of Luxembourg;
Iceland;
The Kingdom of Norway;
Principality of Liechtenstein;
Swiss Confederation;
Republic of San Marino;
Principality of Andorra;
Principality of Monaco;
Vatican City State;
Republic of Malta;
Republic of Serbia;
Federation of Bosnia and Herzegovina
Montenegro
Australia
Canada
Georgia
Japan
Marocco
New Zealand
Ruanda
Republic of Korea
Thailand
Tunis
Eastern Republic of Uruguay
Ukraine


This list shall be updated depending on the development of the pandemic situation.


Persons who are not placed under quarantine, as well as persons who transit through the territory of the country, submit to the border health control authorities a declaration form, which obliges them to comply with the introduced anti-pandemic measures, and by which they declare they are aware of the risks of COVID-19 disease.

All passengers arriving from Sweden, Portugal and all third countries not listed above, have to provide PCR test taken no later than 72 hours before arrival. Passengers without such document would have to undergo 14-day quarantine.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Staff are on hand to guide passengers through the usual processes while wearing protective equipment.
Temperature checks & health screenings will be carried out for all domestic & international passengers upon entry into the terminals.
A Regional Health Inspectorate check point has been established.
Thermo-camera & passenger segregation facility available.
Increased frequency of cleaning & disinfection of all facilities & surfaces.
Air circulation management & rooftop filters cleaning in terminal facilities.
Positioning of floor markers for safe social distancing (a min 1.5m)
Usage of TV screens, Passenger Announcement System to communicate safety measures & COVID-19 awareness information.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes

A traveller will be quarantined.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

All passengers arriving from Sweden, Portugal and all third countries not listed above, have to provide PCR test taken no later than 72 hours before arrival. Passengers without such document would have to undergo 14-day quarantine.

Do travellers need to provide personal data at the airport upon entry?

Yes

Each traveller should sign a declaration form when entering the country.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Employees will have regular temperature checks & health screenings.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

The use of mask is mandatory in all indoor premises including supermarkets, shops, malls, public transport, pharmacies, health institutions and night clubs.

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

n/a

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

A traveller will have to bring their own personal protective equipment.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Handwashing and respiratory hygiene
Wearing masks & gloves for the drivers on touristic transfers is not mandatory, but is rather a recommendation by the Regional Ministry of Health in Bulgaria. Transportation providers will follow the said recommendation to ensure the safety of the tourists.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Providing at least 10% more face masks than the maximum capacity of guests and emergency staff.
Regulation and control of the flow of guests while maintaining a physical distance of at least 1.5m between members of different families.
Placing dispensers with liquid hand disinfectants accessible to guests.
Registration at the reception of more than 2 guests at a time is not allowed, unless they are members of the same family.
Limiting the stay of the guest at the reception to a minimum.
Encouraging the use of an electronic card instead of paying in cash.
Seating area - Separate seating areas outdoors, outside the lobby, which must be at least 1.5m apart. Grouping of guests in the lobby is not allowed.
Maintaining the required distance between the housekeeping staff and the guests (a minimum of 2m).

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Hotel management must have carried out initial instructions of the employees on the observance of the sanitary and hygienic measures, as well as to hold regular information meetings about the undertaken main anti-pandemic measures in the country.

Creating working conditions, assuming compliance with the requirement for physical distance between employees and occupational safety in accordance with the applicable law.

Reducing the number of employees who use communal areas at the same time, such as a rest room, changing rooms.
Limiting the use of communal areas by employees, including:
 introduction of different break hours,
 reducing the number of employees who use communal areas at the same time (for example by allocating meals breaks).

Special care for employees from groups exposed to greater risk of the epidemic - if possible, people over 60 and chronically ill should engage nor have direct contact with guests.

Adoption of a procedure to be followed in case of suspicion of an infectious situation and effective instructions to the employees, in accordance with the guidelines and orders of the Ministry of Health and the Regional Health Inspectorate.

Employees and staff of the establishment should be instructed that in case of symptoms such as fever, cough, difficulty breathing, sore throat, runny nose, fatigue, muscle aches, etc. they should not come to work. Instead they should stay at home and contact their personal doctor by phone, and in the absence of their doctor they will need to contact the Regional Health Inspectorate. If their health continues to deteriorate they would need to call 112 and inform them that they may have been infected with coronavirus.

If an employee has symptoms suggestive of coronavirus whilst at work, they should immediately be removed from their work duties, isolated and depending on their condition sent back home by individual transport or call the Emergency Medical Center team. The employee should wait for the transport in a room, where it is possible to temporarily isolate themselves from other people.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Nonetheless, hotels must comply with the guidelines established by the Bulgarian Ministry of Tourism in collaboration with the Ministry of Health, Ministry of Labor and Social Policy.

Beach

Are there any special restrictions when using the beach?

Yes

At the beach there should be a min of 20 sq m. per umbrella and 2 sunbeds or family. It is also forbidden to reserve sunbeds with a towel.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

As from the 15 June discos, nightclubs and piano bars are open. The requirement is social distancing of min a of 1.5m & wearing a mask.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Social distancing of min a of 1.5m & amp; wearing a mask

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing of a min of 1,5 m & wearing a mask.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Aquaparks must comply with the special guidelines issued by the Regional Health Inspection, namely: specific points with alcohol disinfectants; the distance between umbrellas is 5m; the distance between sunbeds is 2m; increased concentration of chlorine in water.

Will boat excursions be available?

Yes

Do they have any restrictions?

Wearing of masks is not compulsory ( since boat excursions is an "outside" excursion), but a recommendation to follow.

Are diving centers open?

Yes

Do they have any restrictions?

However, MTS Globe Bulgaria do not offer diving activities.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

In case of clear signs of illness such as constant cough, discomfort, difficulty breathing, fever, sore throat, runny nose, fatigue, muscle aches, etc. the guest shall be isolated and notified to the management, the doctor at the site or the medical institution with which the site has a service contract, the Regional Health Inspectorate or the Center for emergency medical care.

Please note: As per the latest protocol established by the Bulgarian Ministry of Tourism in collaboration with the Ministry of Health, Ministry of Labor and Social Policy, upon establishing at the accommodation establishment a tourist with COVID-19, who has mild symptoms, the adopted practice in the countries of the European Union will be used. The guidelines in this part will be updated in stages until the beginning of the active summer season, according to the stages of opening the borders for travel with the respective countries. The specific steps that the hotelier must follow in such a case will be specified on the spot by the medical authorities, according to the individual case.

Will the hotel be put under quarantine?

No

The hotel shall not be quarantined and the recommendations of the health authorities shall be followed. After isolation/transportation of the guest, cleaning and disinfection shall be performed in the places where s/he has resided.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

In case of suspicion of coronavirus infection of a guest the hotel should: provide the tourist with a mask, separate him from the other tourists and provide an opportunity to be examined by a doctor in a pre-designated room and appoint one person to take care of the guest concerned until the arrival of the health workers, but not different employees.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

They should self-isolate in the room and call the hotel reception, which in turn should notify the medical company which it has contracted with or the Regional Health Inspection or the ambulance (112).

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Citizens of the Czech Republic, Hungary, the Republic of Austria, the Republic of Estonia, the Republic of Latvia, the Republic of Lithuania, the Republic of Poland, the Republic of Slovenia, the Federal Republic of Germany and the Slovak Republic do not have to prove reasons for entering the Republic of Croatia. Citizens of other EU/EFTA countries must provide proof of accommodation/hotel reservation, camping place hire, travel agency voucher or similar in order to pass border control.

All other foreign nationals who have a certain business reason, which cannot be foreseen at this time, and do not have the appropriate documentation, are instructed to communicate their intention to cross the state border (enter into the Republic of Croatia) by sending an email to: uzg.covid@mup.hr and they will receive an answer as soon as possible.

ALL foreign nationals including the citizens with no restrictions, EU/EFTA citizens and other foreign nationals must fill in the entrance document which can be completed online https://entercroatia.mup.hr/ prior to arrival or at the arrival on border crossing. It is advisable to complete the entry document prior to arrival in order to avoid longer wait and delays at the border.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Passengers and staff are informed of the importance of maintaining hygiene and physical distancing measures. Passengers and staff are informed through posters, displays or floor stickers placed at the exits and entrances to the passenger terminals, as well as in the terminal itself, and by using voice messages which are regularly played over the airport’s public announcement system. Staff should be tasked with monitoring compliance with the prescribed measures.

Physical distancing
The 1.5m physical distance rule should be observed. Seats are arranged in all areas of the airport so that they are 1.5m away from each other. It is necessary to adhere to the rule regarding the maximum number of people allowed in indoor areas pursuant with the defined criteria of keeping a physical distance of 1.5 meters.

Installing barriers
If physical distancing cannot be achieved in some other way, the installation of physical barriers and/or placing staff at critical locations will be considered, especially at passenger check-in and control points, baggage check-in and check-out points, border control, passenger boarding bridges and similar.

Hand disinfection
Disinfection dispensers (alcohol-based with a concentration of at least 70% or other agent which is safe on skin, with declared virucidal properties) are be placed at the entrances to the passenger terminal, waiting rooms, passenger boarding bridges and made available to the passengers, employees and flight crew.

Face mask
The wearing of surgical masks or face masks, which cover the mouth and nose, is recommended when staying in the indoor premises of the airport. Children are not obliged to wear face masks, as well as people suffering from respiratory issues, which are unrelated to COVID-19, and disabled people, who cannot put on or take off a face mask unaided.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes

If a traveller is suspected of suffering from COVID-19 s/he will be handed over to the border sanitary inspector, and will be placed in a isolation room until the Emergency Medical Services arrive. If COVID-19 is confirmed the traveller will be placed in quarantine.

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

Yes

ALL foreign nationals including the citizens with no restrictions, EU/EFTA citizens and other foreign nationals must fill in the entrance document which can be completed online https://entercroatia.mup.hr/ prior to arrival or at the arrival on border crossing. It is advisable to complete the entry document prior to arrival in order to avoid longer wait and delays at the border.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Before coming to work, all employees must measure their body temperature at home during the morning hours and will not come to work if the temperature reading is higher than 37.2 C and/or have respiratory problems.
In the event of elevated body temperature and/or respiratory problems with or without elevated body temperature, the employees will call their employer and competent family physician, and will not come to work until the cause of the respiratory problems and/or elevated body temperature is determined.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

No

The wearing of surgical masks or face masks, which cover the mouth and nose, is recommended when staying in the indoor premises for a prolonged period of time (generally over 15 mins.)

Do travellers have to always wear a mask?

No

All travel arrangement companies and airlines have to instruct passengers that they must bring their own face masks and up to 100 ml of disinfectants before departure. In addition to medical masks, face masks can also be used. All passengers and flight crew members must be informed about the mandatory use of face masks before (inside the passenger terminal) and during the flight. The passenger may carefully remove the face masks for the purpose of travel documentation verification.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

The wearing of surgical masks or face masks, which cover the mouth and nose, is recommended when staying in the indoor premises for a prolonged period of time (generally over 15 mins.)

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

Yes

Children are not obliged to wear face masks, as well as people suffering from respiratory issues, which are unrelated to COVID-19, and disabled people, who cannot put on or take off a face mask unaided.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

All travellers are advised to bring their own face masks, up to 100 ml of disinfectants and/or other personal protection equipment before departure. Airlines are obliged to provide face masks before entering the aircraft for passengers without their own PPE. Hotels and accommodations will be able to provide face masks to guests on request.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

 Health monitoring by daily body temperature measurements.
Before starting work, all employees will measure their body temperature during the morning hours, and will not start work if it is higher than 37.2 C and/or if they have respiratory problems. In the event of elevated body temperature and/or respiratory problems, with or without elevated body temperature, the employees will call their employer and competent family physician, and will not start work until the cause of the respiratory problems and/or elevated body temperature is determined.

 Contact with clients.
While interacting with passengers and other employees, it is necessary to maintain an appropriate physical distance of 1.5 m and use a face mask which covers the nose and mouth. Disinfectants should be available to tour managers/guides with which they will disinfect their hands regularly.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

A notice on the obligation to adhere to physical distancing (if possible every other seat should remain unoccupied, passengers should sit diagonally behind each other - zig-zag), recommendation to wear face masks and hand disinfectant must be placed at the entrance to the means of transport.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

The transport companies must adhere to all local regulations including measures against the COVID-19 pandemic. Checks by Government Inspectors and local authority inspections are carried out regularly.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

 Physical distancing
During their hotel stay, visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the hotel premises (lobby, reception, sport-recreational content, payment counters), as well as in the employees’ work area.

 Visible notices and informing the guests.
It is necessary to place information regarding the hygienic procedures at the entrances to the hotel premises in a visible place, or place information with guidelines on proper behavior and protection measures in rooms where the guests are staying, or give this information to the guests during check-in, or place an information leaflet in the accommodation unit. The telephone number of the responsible person in the hotel is available in the accommodation unit, that person is in charge of contacting health institutions in the event of that there is a suspicion of COVID-19.

 Maximum number of persons at the premises.
Comply with the rules regarding the maximum number of persons allowed in certain areas in accordance with the defined criteria of maintaining a physical distance of 1.5m in relation to other visitors, unless they are members of the same family or group.

 Paper towels and disposable materials.
It is necessary to ensure a sufficient quantity of paper towels and other disposable materials, as well as cleaning and disinfectant equipment and agents.

 Waste disposal.
It is recommended that waste bins with suitable lids should be placed in all public areas within the hotel.

 Ventilation
Regularly ventilate all areas.

 Reception hygiene
Disinfect the reception surfaces in regular intervals (e.g. every hour), and the check-in and check-out area (contact surfaces) should be disinfected more frequently than other reception areas.

 Physical distancing at the front desk
Ensure sufficient distance between reception staff and guest, as well as between staff, reduce check-in / check-out time to below 15 minutes (which is the definition of a close contact) or, if this is not possible, install partitions (made of Plexiglas or similar material that ensures the required sanitary distance). The maximum number of persons at the reception area is regulated and restricted pursuant to physical
distancing measures of 1.5 m.

 Informing the guests and employees
The reception staff should be adequately informed regarding COVID-19, so that they can carry out their assigned tasks without issue and prevent the potential spread of COVID-19 within the institution. They should be able to inform the guests who are inquiring about the hotel policy regarding the implementation of preventative measures or other services which the guests may request (for example, medical and pharmacy services available in the area or in the facility itself, telephone numbers of epidemiologists on call and similar).

 Application of technology
Encourage online check-in/book in and applications from home (one option is to facilitate the possibility of directly registering the guest on e-visitor), contactless payment, advance payment, self-scanning of documents and similar (where applicable and possible).

 Check-out
Advise guests to announce their check-out plans in advance, so that the invoices can be prepared on time and in order to avoid unnecessary delays at the reception.

 Currency exchange and ATMs.
Prefer, where possible, for the money to be exchanged and withdrawn at the ATMs which are located externally/outside of the reception area. The ATMs are located on public premises where disinfectant dispensers are available.

 Elevators
Place safety instructions, including the maximum number of guests allowed at one time, in front of and inside the elevator. The elevators are located in public premises which are covered by disinfectant dispensers, and the maximum number of persons allowed in an elevator may be ignored if the users are part of the same family or share an accommodation unit.

 Conditions for maintaining the hygiene of sanitary facilities
Intensified cleaning, disinfection and ventilation of public sanitary facilities every two hours (and more often if necessary), increase the number of employees responsible for daily cleaning in each sanitary facility. Restrict the simultaneous use of a sanitary facility in accordance to its size and prescribed sanitary conditions.

 Business centers/conference areas
Mandatory disinfection of tables and all of the equipment after use. Adhere to 1.5 meter physical distancing rule between individual guest groups.

 Equipment availability
If necessary, provide guests with available thermometers and protective masks and gloves (upon request).

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

 General protective measures
Avoid close contact with individuals who are exhibiting symptoms of elevated body temperature, coughing and/or difficulty breathing. Avoid touching the face, mouth, nose and eyes, shaking hands and intimate conversations, and maintain social distancing. When coughing or sneezing, cover your mouth and nose with your elbow or paper handkerchief, which needs to be thrown into the rubbish bin immediately afterwards and you should wash your hands. Regularly wash your hands with soap and water, or use an alcohol based disinfectant, or other agent which is safe on skin and has virucidal properties according to the manufacturer’s instructions.

 Maximum protection of customers and hotel staff
If possible, install a protective barrier at the place of service and at the cash register which will physically separate the cashier from the customer. Contactless payments should be encouraged. While they are on the hotel premises, visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Daily checks of body temperature
The staff should measure their body temperature before their morning shift. If their body temperature is higher than 37.2 °C in the morning, if the person feels sick or has any signs of the diseases (refers to all symptoms and signs of the disease, not just respiratory diseases), they should contact their superior and not come to work until he calls the physician.

 Working in two shifts
If possible, work should be organised in two shifts, in such a way that there is at least an hour separating the first and second shift, that hour should be used for cleaning and disinfecting surfaces during routine cleaning. The surfaces are disinfected with an alcohol-based disinfectant with a concentration of at least 70%, or some other agent which is safe on skin and with declared virucidal properties pursuant to the manufacturer’s instructions.

 Informing the staff
Before starting work / opening, educate the staff on all measures which are being implemented.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Hotels are inspected by Inspectors General and Inspectors from the Ministry of Tourism. Local government Tourism Inspectors are conducting spot-checks as well. All hotels and staff must adhere to local government regulations and recommendations.

Beach

Are there any special restrictions when using the beach?

No

 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and other general measures.

 Maximum number of persons at the premises
The maximum number of people allowed at the sea and freshwater bathing areas at the same time is determined in accordance with the principle of 15 people per 100 m2 of net area.

 Physical distancing
All visitors and employees are advised to comply with the physical distancing rule of 1.5m The concessionaire must separate deckchairs so that the physical distance of 1.5 meters is ensured (ensure that a person is present who can supervise the prescribed measures), and disinfect the deckchairs several times per day, especially after an individual guest is no longer using the deckchair and before another guest uses it. If there are other seating options at the bathing area, they also have to be arranged so that they are placed 1.5m away from each other.

 Hand disinfection
It is necessary to place disinfectant dispensers at reasonable intervals and in visible places (e.g. alcohol-based with a concentration of at least 70% or other agent with declared virucidal properties pursuant to the manufacturer’s instructions and which can be safely used on the skin).

 Water usage
Maintain a physical distance of 1.5 m while swimming.

 Conditions for maintaining the hygiene of sanitary facilities
It is necessary to increase the cleaning and disinfection frequency of sanitary facilities to every two hours (and more often if necessary), and to increase the number of employees responsible for daily cleaning in each sanitary facility. Restrict the simultaneous use of a sanitary facility in accordance to its size and prescribed sanitary conditions.

 Regular monitoring of recreational waters
The monitoring is conducted by the employees of the Institute of Public Health, i.e. the authorised laboratory in accordance with the Plan and Program for Monitoring Sea Beaches and Inland Bathing Areas. The laboratory employees, who are sampling and analyzing the water, must adhere to the usual protective and security measures while taking samples and analyzing, and comply with the professional standards of conduct, general protective measures and general recommendations in regard to maintaining physical distance and personal hygiene.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and other general measures.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant.
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in the shops, restaurants and other facilities will be restricted to the size of the premises and general physical distance recommendations apply.

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

It is recommended to maintain a physical distance of 1.5m during the entire stay in the club. A minimum of 4 sqm per visitor is recommended to calculate maximum number of visitors. Maximum number of visitors inside: 100 and outside: 300.
From the 15 June 2020. maximum visitors inside: 200 and outside: 500.
From 1 July 2020 maximum visitors inside: 350 and outside: 1000.
PLEASE NOTE: The following guidelines are recommendations and can be changed pending current epidemiological situation.

Are amusement and shows offered?

Yes

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in will be restricted to the size of the premises and general physical distance recommendations apply.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in the shops, restaurants and other facilities will be restricted to the size of the premises and general physical distance recommendations apply.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed at the premises will be restricted to the size of the facility and general physical distance recommendations apply.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and regarding other general measures.

 Maximum number of persons at the premises
The maximum number of people allowed at the swimming pool area at the same time is determined in accordance with the principle of 15 people per 100m2 of net floor area (including the surface area of the pool).

 Physical distancing
All visitors and employees are advised to comply with the physical distancing rule of 1.5m
Deckchairs have to be separated so that physical distancing is ensured (a lifeguard, or a person who can supervise the prescribed measures, has to be present at the pool), and the deckchairs have to disinfected several times per day, and especially after an individual guest is no longer using the deckchair and before another guest uses it. If there are other seating options at the bathing area, they also have to be arranged so that they are 1.5m away from each other.

Will boat excursions be available?

Yes

Do they have any restrictions?

 Visible notices
It is necessary to place a notice on the obligation of maintaining physical distance, to wear face masks in the indoor areas of the tourist ship and disinfect hands when boarding. The agency is obliged to warn passengers before departure that they are obligated to have their own face masks, gloves and disinfectants.

 Hand hygiene
Whenever possible wash your hands with soap and water for 20 seconds while travelling, and when this is not possible, use disinfectants containing 70% alcohol or other hand disinfectant with proven virucidal effect. Hands have to be washed before coming aboard, after disembarking, after cleaning the ship or when the hands are visibly dirty, and in all other recommended situations (after going to the toilet, before eating, before and after touching your face and similar). The disinfectant has to be readily available at the ship’s entrance, and hand disinfection is necessary during boarding (staff and passengers).

 Hygiene and air conditioning units, heating and ventilation units
The interior of a means of transport has to be regularly cleaned and disinfected after each trip, during which special attention has to be given to the passengers’ head and arm rests, door grab handles and windows. Passenger space has to be regularly ventilated while idling at rest stops. The use of air conditioning units and heating should be avoided. The general recommendation is to ventilate closed spaces by opening windows, and refrain from using ventilation systems. When using ventilation systems, special attention should be given to the state of the filters and maintaining the correct condition of the air exchange rate indoors. The proper functioning of the ventilation and air exchange equipment has to be checked. It is recommended to use ventilation with increased percentage of external air which circulates into the system, and to not use re-circulation mode in order to encourage the exchange of air which reduces the concentration of potentially infectious particles.

 Contact with passengers.
It is necessary to maintain a physical distance of 1.5 m in everyday social contact with passengers and other people. If the drivers are placing the luggage in the luggage compartment, it is necessary that they disinfect their hands afterwards.

Are diving centers open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed at the premises will be restricted to the size of the facility and general physical distance recommendations apply.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

If the persons cross the state border and develop symptoms of the disease after entering into the Republic of Croatia, they will stay in their hotel/accommodation and contact their reception/host, i.e. organiser of their arrival, via telephone, who will notify the epidemiologist on standby or the primary healthcare physician.
Outside of the working hours of the primary healthcare physician, the host of the foreign (official) person, who is exhibiting pronounced symptoms of the disease, calls the emergency medical services or contacts the closest COVID-19 infirmary via telephone.

If a person is exhibiting signs of the disease when entering the Republic of Croatia, the border police shall inform the border sanitary inspector and / or the sanitary inspector of the Regional or Central Office of the State Inspectorate. Such persons are recommended not to enter the Republic of Croatia, and if they have to cross the state border due to urgent reasons, they are sent to the available health institution for testing and treatment by the shortest possible route, that is, they are sent to be tested and undergo isolation. Any additional steps that the patient must follow in such a case will be specified on the spot by the medical authorities, according to the individual case.

Will the hotel be put under quarantine?

No

The hotel is unlikely to be quarantined (unless mass infection occurs) and the recommendations of the health authorities need be followed. After isolation/transportation of the guest, cleaning and disinfection shall be performed in the places where they have resided. Other necessary measures will be determined locally by the medical authorities and epidemiologists according to each individual case.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No

Depending on the severity of the case and local facility situation it may require the patient and his co-travellers to be moved. The necessary measures will be determined locally by the medical authorities and epidemiologists according to each individual case.
If one member of a family staying in a holiday property is positive, the other members will stay in self-isolation in the same property or where the local coronavirus crisis management team decides depending on the severity of each individual case and likelihood of further contamination.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

If the infected person is from an EU member state, the Croatian Health Insurance Agency (HZZO) will send an invoice to their country. If he or she is a third-country national and has no travel insurance, it is likely that they will need to cover the costs themselves.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

In the event that symptoms of acute respiratory infection occur (cough, sore throat, elevated body temperature, shortness of breath/trouble breathing, loss of smell and taste) it is necessary to stay at hotel/accommodation and notify the hotel management/reception/host who will contact local health authorities and epidemiologist team on stand by. In the event that severe, life-threatening symptoms suddenly occur, the person should contact the emergency medical services (112).

HOTEL INFO

HOTEL ZORA COVID 19 SOP AND HOUSE RULES

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Plitvice Lakes National Park

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Maistra Hotels

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Information poster for public spaces COVID-19

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Hospitality_Facilities

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Suncani Hvar Hotels

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Le Meridien Lav safety pathway

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HOTELI MAESTRAL - COVID 19 ENG pdf

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HOTEL HVAR COVID 19 SOP AND HOUSE RULES

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HKorcula Hotels - Health&safety COVID-19

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Please visit this site to see all updates https://www.visitcyprus.com/index.php/en/cyprus-covid19-travel-protocol.

Countries are in 3 Groups. A, B and C.
Group A can enter without a COVID-19 test.
Group B needs a show valid proof of being tested 72 hours prior to arrival.
Group C cannot enter without 14 days in quarantine.

Also, all passengers must fill in a pre-travel documentation on-line at the following address: https://cyprusflightpass.gov.cy/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Will travellers be COVID-19 tested upon arrival?

Yes

Yes in case they do not comply to the rules and protocols

If a traveller tests positive to COVID-19 what happens?

Yes

Travellers will be put in quarantine or be hospitalised if needed. Family members accompanying the clients will be taken into isolation as well.

Do travellers need to provide a negative Covid-19 test result?

Yes

Yes, if they are in Group B 72 hours prior to arrival.

Do travellers need to provide personal data at the airport upon entry?

Yes

All passengers must fill in a pre-travel documentation on-line: https://cyprusflightpass.gov.cy/

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

The Cyprus Government is committed to taking care of all travellers who test positive during their stay, as well as their families and close contacts. The government will cover the cost of lodging, food, drink, and medication, in all cases mentioned above; the traveller will only need to bear the cost of their airport transfer and repatriation flight, in collaboration with their agent and/or airline.

A COVID-19 hospital with 100 beds will be made available exclusively for travellers who test positive, and these can be increased at very short notice if required. If travellers show critical symptoms, an additional 112 intensive care units are available for their treatment, with 200 respirators on hand at any time for their perusal. 500 rooms in dedicated quarantine-hotels will be made available for close contacts of persons who test positive, and again these can be increased at very short notice if required.

This will not only ensure that they are properly taken care of, but it will also provide peace of mind to other travellers, that their accommodation
establishment is free of COVID-19. Should therefore an accommodation establishment be found to host a person who has tested positive, it will not be ordered into a 14-day quarantine; instead, the rooms used by the person who tested positive and close contacts, will undergo a deep clean and disinfection, before being utilised again.

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

No

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Our representatives will undergo thermal screening before entering duty and will be taken off in case they present fever or any symptoms related to COVID-19
Our representatives will wear face masks and gloves at all time
Our representatives will maintain the distances stipulated by the government
The MTS welcome desk will be disinfected regularly
Our welcome desk will have a protective acrylic barrier
Our staff is also part of the the random COVID- 19 test by the authorities

Will there be disinfectant available on the bus?

Yes

Daily cleaning/sanitising performed by the driver between services
Deep weekly disinfection
Passengers should enter through the rear door
Alcohol gel available to customers
Masks are mandatory for passengers
Gloves
Alcohol / gel solution

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

According to the Government protocol.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Drivers and all persons in transfer service are undertake regular testing.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Accommodation establishments
Use of masks and carrying out of appropriate hand hygiene, for all housekeeping and service staff
Dispersion of guests at ‘group check-in’
Rooms will not be allocated to new arrivals, unless enough time has passed for appropriate cleaning, disinfection and aeration
Disinfection of room keys/cards after every departure
Where food or drink is displayed on self-service stations, appropriate sneeze guards or face masks are availed, and hand disinfection stations are installed; alternatively, items could be served directly by the staff

Restaurants and bars
Use of masks and carrying out of appropriate hand hygiene, for all back-of-house and front-of-house staff; masks will not be compulsory for service staff operating outdoor daytime restaurants, due to the intense heat
The maximum party size is set at 10 people. The minimum distance between persons not belonging to the same party, is 2m2 outdoors, and 3m2 meters indoors.
Menus will be disinfected after every use, unless they are disposable; alternatively they will be displayed at various communal points of the establishment, or made available digitally
Guests will be encouraged to pay by card and not by cash
Disinfection of all touch points will be carried out after each use e.g. chairs, tables, salt/pepper mills, sauce bottles, electronic payment machines etc.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes

Disinfection of sun beds, umbrellas and personal safe boxes after every use

Distance of 4m between umbrellas and 2m between sunbeds of persons not belonging to the same group

Physical distancing will not apply to life guards who are called into urgent life-saving action

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

Archaeological sites and museums

A. Disinfection of all touch points after every use (artifacts, touch screens, rides, door handles, seats, diving equipment, water sports equipment etc.)

B. Social distancing rules apply (2 Meters)

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Number of people per sq. meter and all protocols for Restaurants, Bar and Clubs.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Social distancing rules apply

Are there any curfews in place and if so, what are the hours envolved?

Yes

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

The number of people
Social distancing to be implemented.
Hygiene protocol to be followed.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

YES

Will boat excursions be available?

Yes

Do they have any restrictions?

YES

Are diving centers open?

Yes

Do they have any restrictions?

YES

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

Will the hotel be put under quarantine?

Yes

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

HOTEL INFO

MTS Globe Cyprus Reopening

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CYPRUS The RESUMPTION of the Tourism Industry

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Precautionary measures for hotels and tourist accommodation

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

As stated by the Minister of Civil Aviation every individual arriving into Egypt will need to sign a declaration form at the departure airport stating they have tested negative for the virus.
Travellers arriving from outbreak countries are obliged to provide a PCR analysis with maximum of 48 hours prior to departure.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Temperature checks on arrival.

Will travellers be COVID-19 tested upon arrival?

No

As stated by the Minister of Civil Aviation every individual arriving into Egypt will need to sign a declaration form at the departure airport stating they have tested negative for the virus.
Travellers arriving from outbreak countries are obliged to provide a PCR analysis with maximum of 48 hours prior to departure.

If a traveller tests positive to COVID-19 what happens?

Yes

The government is still yet to provided information in relation to this matter.

Do travellers need to provide a negative Covid-19 test result?

Yes

As stated by the Minister of Civil Aviation every individual arriving into Egypt will need to sign a declaration form at the departure airport stating they have tested negative for the virus.
Travellers arriving from outbreak countries are obliged to provide a PCR analysis with maximum of 48 hours prior to departure.

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

The quarantine locations have been assigned by the Ministry of Health and authorities.

Do they have international speaking staff at the hospitals?

Yes

English

Masks

Is it compulsory to wear masks?

Yes

As it currently stands, it is mandatory to wear masks.

Do travellers have to always wear a mask?

Yes

As it currently stands, it is mandatory to wear masks.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Our representatives will undergo thermal screening before entering duty and will be taken off in case they present a fever or any symptoms related to COVID-19.

Our representatives will wear face masks at all times.

Uniforms will be changed daily, washed/disinfected and ironed.

Our representatives will keep a social distance of minimum 2m.

If presence meetings will take place, the rep will organise the space in order to assure 2m between guests

Daily temperature check for the reps before any meetings.

Regular temperature checks.

Will there be disinfectant available on the bus?

Yes

Alcohol gel available to customers.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Yes, the capacity has been reduced to maintain social distancing.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Please see the Egyptian Tourism Federation (ETF) PDF document attached.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Please see the Egyptian Tourism Federation (ETF) PDF document attached.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Hotels must apply for a new certificate to comply with the health and safety protocols amid the COVID-19 pandemic. This certificate will be issued by 3 authorities ; the Ministry of Health, the Ministry of Tourism and the Hotels Association authority. Without this certificate the hotel will not be able to operate or open.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Almost 100 hotels have passed the measures and are ready open.

Beach

Are there any special restrictions when using the beach?

No

However, the public beaches and gatherings is still banned.

Will beach access need a reservation and time slots?

No

The beaches at the hotels will need to maintain and adhere to the social distancing rules.

Are there limitations for watersports?

No

However, new regulation legislation will be implemented for COVID-19 prevention.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

This information will be communicated by the Prime Minister in regards to the times of curfews and this will be regularly updated.

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

In accordance to the curfew times announced by the Prime Minister

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

In accordance to the curfew times announced by the Prime Minister

Are there any curfews in place and if so, what are the hours envolved?

Yes

Until the 15 June curfews are place from 20:00H until 06:00H

Excursions

Will museums and exhibitions be open?

No

Do they have any restrictions?

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

However, new regulation legislation will be implemented for COVID-19 prevention.

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

If a traveller becomes taken ill with COVID-19 the situation will be handled by the Ministry of Health and authorities. The traveller will either be quarantined in a hospital or quarantined in the hotel room. The local health authority can opt to either send the individual to the referenced local COVID-19 hospital or not, depending on person’s clinical situation.

Will the hotel be put under quarantine?

Yes

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

They will stay in the hotel they have booked however will have be quarantined in their room.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

not yet known.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

The tour operators whom the clients have booked their holiday with or their embassies.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

The traveller can contact an MTS Egypt representative.
In case the traveller finds themselves not at the hotel and may feel any symptoms they can call the following number: +2 01000 91 55 75

HOTEL INFO

SUNRISE COVID 19 Spread Prevention Procedures

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Statement of the Premier minister 11th June

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ETF Opening up tourism 20200419

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JAZ Hotels Hygiene Safety Toolkit Post COVID-19 (V4)

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JHG Hygiene Protocol against COVID19

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Pickalbatros Hotels Operational considerations for COVID-19

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Presentation

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Steigenberger Measures and guidelines for reopening_Steigenberger Hotels and Resorts_29042020

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The Three Corners Hotels & Resort commitment towards our guests and employees, action plan to ensure a safe and relax environment towards the Covid 19

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Egypt Safety Badge

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Press Release. The Ministry of Tourism & Ministry of Aviation 14JUN

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Press Release. The Ministry of Civil Aviation 14JUN

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Press Release .Museums. The Tourism and Antiquities Ministry 14JUN

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REGULATIONS FOR THE RESUMPTION OF TOURSIM TO EGYPT

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Declaration form

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

The Greek Government announced the opening of the airports as per following schedule:

15th of June
Release of the Flights to Athens (ATH) and Thessaloniki (SKG) International Airports.
Release Entry to passengers from: Albania, Australia, Austria, North Macedonia, Bulgaria, Germany, Denmark, Switzerland, Estonia, Japan, Israel, China, Croatia, Cyprus, Latvia, Lebanon, Lithuania, Malta, Montenegro, New Zealand, Norway, South Korea, Hungary, Romania, Serbia, Slovakia, Slovenia, Czech Rep., Finland.

1st of July
Release of the Flights to all Greek Airports.
Release entry to passengers from all Countries (Countries with negative epidemiological features will be excluded) which will be announced soon.

Beginning July 1, 2020, the Greek government has determined how the country will welcome travellers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.

The Passenger Locator Form (PLF) is a key element in the planning. All travellers are obliged to complete their PLF at least 48 hours before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of your stay while in Greece.
Form Link :https://travel.gov.gr/#/

- As of July 9th and till August 31st, PLF minimum mandatory completion time goes to 24 Hours prior to entering the country
- UK direct flight ban is lifted as of 15th of July
- As of July 6th and till July 15th (23:59 hours) all flights from Serbia are banned and entrance to Serbian tourists is prohibited
- Fines will be imposed to anyone who is not presenting a QR code upon their entrance to Greece (500,00€)
- Fines will be imposed to anyone who is not complying with the self-detainment until the announcement of the Test Results (for those tested at the Greek entrance points) (5.000,00€)

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Will travellers be COVID-19 tested upon arrival?

Yes

Possible random sampling tests for the COVID-19 may apply upon arrival into the country.

If a traveller tests positive to COVID-19 what happens?

Yes

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Τravellers will have to bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Handwashing and respiratory hygiene
Social distancing – 1.5m
Body temperature checks- routine evaluation
Eye protection
Masks
Gloves
Alcohol / gel solution

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Buses (Public / Private)
Both public and private buses are allowed to transfer up to 65% occupancy of their maximum capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Staff will be trained on the following health care protocols (per service / dept.):
- Sources and modes of transmission of the virus
- Information procedures for those in charge of the accommodation and the customers themselves
- Observance of the basic measures to avoid contamination of COVID-19
- Behavior and actions in case of illness from the staff
- Methods and practices of cleaning and disinfection of identified hazard points and the likelihood of transmitting the disease.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

The Greek Government announced Special Health Protocols for Tourism enterprises of which operate complementary and prevail in their case current terms of operation of these companies. The Health Protocols include an Action Plan for the Accommodation Properties to take preventive measures to effectively manage suspected COVID-19 cases in order to limit the spread of the virus to staff and guests.

More specifically, a certification is established with the title “Health First”, which is mandatory for all tourist accommodations that will operate again the year 2020. This certification must be posted in a prominent place in the common reception area of the accommodation and proves that the company complies with health care protocols’ content.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

Yes

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Each space will have its own internal protocol, which should follow these general rules:

- Promote sanitary prevention measures, in terms of hand hygiene, respiratory etiquette, social distance, surface hygiene and disinfection, symptom monitoring and individual protection

- Guarantee the definition of a maximum capacity for the indoor exhibition spaces

- Apply social distancing (1.5m) between visitors

- When possible, insure one way routes with visible signs

- Minimise points of visitor’s concentration

- Avoid paper promotional materials that allow undifferentiated handling

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

Will the hotel be put under quarantine?

No

Only if many cases have been identified

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

HOTEL INFO

The National Public Health Organization (COVID-19).
General information from the Greek health organisation

Read more

Local COVID19 regulation

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Since the 3 June people are allowed to travel freely from the following States:

Member States of the European Union (EU): besides Italy Member States of EU are: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary;

Non EU States of the Schengen Agreement: Iceland, Liechtenstein, Norway, Switzerland; United Kingdom of Great Britain and Northern Ireland; Andorra, Principality of Monaco; Republic of San Marino and State of the Vatican City.
Travelling to and from States and territories other than those listed above, will continue to be permitted only for proven work needs, absolute urgency or for health reasons.

Entry in Italy is not allowed in case of:
A positive diagnosis for COVID-19 in the 14 days before travelling;
Showing even a single symptom of COVID-19 in the 8 days before travelling;
Close contact (e.g. less than 2 meters for more than 15 minutes) with a confirmed positive case of COVID-19 in the 14 days before travelling;
Visiting, in the 14 days before arriving in Italy, States or territories other than:
Member States of the European Union (EU): besides Italy Member States of EU are: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary;

Non EU States of the Schengen Agreement: Iceland, Liechtenstein, Norway, Switzerland; United Kingdom of Great Britain and Northern Ireland; Andorra, Principality of Monaco; Republic of San Marino and State of the Vatican City.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Travellers have to provide personal data upon arrival at the airport. Some of these are provided online 48 hours before arrival.
At airports, train stations and many other public places, however, travellers must expect to have their fever measured with a scanner.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

No

They should seek medical help. Immediately inform the Department of Prevention of the Local Health Agency:
Ask the staff of the airport/hotel/accommodation facility to help you to contact the health services;
Call the regional hot line. You can find the number on the website of the Ministry of Health at the following link: Covid-19 - Regional telephone information hotlines
http://www.salute.gov.it/portale/nuovocoronavirus/dettaglioContenutiNuovoCoronavirus.jsp?lingua=english&id=5371&area=nuovoCoronavirus&menu=vuoto

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

Yes

Currently there is a registration obligation in some southern Italian regions in connection with COVID-19. this applies especially to the regions of Sardinia, Sicily, Apulia and Calabria. In order to enter these regions, holidaymakers are obliged to fill in the documents provided by the Italian Government and send them to the competent authorities 48 hours before departure/start of the journey to the regions concerned. Without this registration, the authorities of these regions do not currently allow the stay to continue.

Please note: The form is NOT available in printed form on board the aircraft or ship. The form must be completed 48 hours before your departure for Italy.

Apulia
https://www.sanita.puglia.it/autosegnalazione-coronavirus

Calabria
https://www.rcovid19.it/censimento-spostamenti-2/

Sardinia
https://sus.regione.sardegna.it/sus/covid19/regimbarco/init?lang=de

Sicily
https://sus.regione.sardegna.it/sus/covid19/regimbarco/init?lang=de

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

The traveller will only be informed if local health authorities recommend us to contact them and put the traveller in contact with them.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Generally yes, but this cannot be guaranteed as it depends on the availability of the staff at that hospital.

Masks

Is it compulsory to wear masks?

Yes

Mouth protection and disposable gloves are mandatory in many places (e.g. in shops; whenever the necessary distance cannot be maintained; in the region of Lombardy, mouth protection is mandatory in all public spaces, and gloves are also mandatory in shops).

Do travellers have to always wear a mask?

No

Mouth protection and disposable gloves are mandatory in many places (e.g. in shops; whenever the necessary distance cannot be maintained; in the region of Lombardy, mouth protection is mandatory in all public spaces, and gloves are also mandatory in shops).

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Mouth protection and disposable gloves are mandatory in many places (e.g. in shops; whenever the necessary distance cannot be maintained; in the region of Lombardy, mouth protection is mandatory in all public spaces, and gloves are also mandatory in shops).

Do kids over 6 years have to wear masks?

Yes

Children under six years of age, are not subject to such obligation.

Are there any exceptions?

Yes

People with disabilities that are not compatible with the continuous use of a mask, their carers and people interacting with them, are not subject to such obligation.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Washing and respiratory hygiene
Social distancing – 1.5m

Will there be disinfectant available on the bus?

No

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Use of public transport
Buy your ticket on-line whenever possible;
When travelling maintain 1m security distance from other people;
Sit only in the places allowed and indicated by appropriate signs;
Wear a mask to cover nose and mouth.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

No

N/A

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

N/A

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

N/A

Beach

Are there any special restrictions when using the beach?

Yes

Keep a distance of 2m with respect to those around you.

Will beach access need a reservation and time slots?

Yes

Generally no, but some beaches may limit access to control capacity.

Are there limitations for watersports?

Yes

N/A

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

N/A

Are amusement and shows offered?

No

N/A

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Shopping malls and supermarkets are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Some of them are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.

Will waterparks and themeparks be open?

No

Do they have any restrictions?

N/A

Will boat excursions be available?

No

Do they have any restrictions?

N/A

Are diving centers open?

No

Do they have any restrictions?

N/A

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

If you have flu symptoms or think you might be at risk of infection, stay at the room, do not go to the emergency room or the doctor's surgery but call the hotel reception or call the regional information hotline.

Will the hotel be put under quarantine?

Yes

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

N/A


The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

N/A

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No

In the event that symptoms of acute respiratory infection occur (cough, sore throat, elevated body temperature, shortness of breath/trouble breathing, loss of smell and taste) it is necessary to stay in hotel/accommodation and notify the hotel management/reception/host. The client should contact their agency.

HOTEL INFO

AMTSIT1R6M Excelsior Palace Protocollo Accoglienza Inglese

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The Garda Village AMTSIT19FS

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Statement Italian National Hotel Association release-1.0-del-27-04-20

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Grand Hotel Dei Cavalieri AITBRI47AU

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Hotel La Bussola AMTSIT1K5W

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Le Roccette Mare AITREGBYX6

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Parc Hotel DE

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Parc Hotels EN

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TH RESORTS_summer 2020 guidelines

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Sina Hotels Travel-Safely_EN

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AITBRI99ZM 8piu Hotel Actions Covid Prevention

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AMTSIT1TGI RGH_RG Naxos

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

All travellers should fill the health declaration form prior to 24 hour before arrival to Maldives, on the below link

https://imuga.immigration.gov.mv/ethd/create

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Temperature checks and screening will be carried out at the first point of entry and special attention will be given to individuals with symptoms with COVID-19

Will travellers be COVID-19 tested upon arrival?

Yes

Those with symptoms will have to have a PCR test and if one member of a group travelling together shows symptoms all members will have to be tested. The cost has to be covered by the tourist or the facility the tourist has booked the holiday.

If a traveller tests positive to COVID-19 what happens?

Yes

If the tourist tests positive they will have to isolate themselves in a room in the accommodation they have booked for their holiday or move to a quarantine facility from the government. The tourist facility shall ensure to bear the cost of transfer and accommodation of government facility.

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

Yes

On arrival the traveller must provide emergency contact details.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

All hospital staff speak English and if any other language is needed hospitals can arrange for a translator.

Masks

Is it compulsory to wear masks?

No

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

Yes

When entering closed and indoor areas wearing of a masks is mandatory.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

It is advisable that a traveller should bring their own masks or they are available to buy in stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Transfer vehicles and aircraft shall comply the safety standards set forth by Health Protection Agency

Will there be disinfectant available on the bus?

Yes

Yes, (bus, boats and air crafts)

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Based on the number of seats.

For those who have a positive PCR test when tested will be transferred on individual transport.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

TBA

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Yes. There is a safety standard from the Health Protection Agency. Hotels will need to comply before reopening the facility to tourists.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Safety standard from the Health Protection Agency will need to be followed. If the staff members reject legal action can be taken.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

All hotels should apply for approval of opening with comply with the new procedures 7 days prior to opening.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

TBA

Beach

Are there any special restrictions when using the beach?

No

In the Maldives every villa has private access to the beach with enough distance between beach chairs.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

There are no nightclubs in the Maldives

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Customers must wear masks when entering the shops.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

No

Do they have any restrictions?

Will waterparks and themeparks be open?

No

Do they have any restrictions?

NA in Maldives

Will boat excursions be available?

Yes

Do they have any restrictions?

However, visiting another local island will not be allowed.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

Possible lock down. Early departure or extension of the stay in case the facility where the guest is staying is placed under quarantine.

Will the hotel be put under quarantine?

Yes

If the positive case is found in the hotel only.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

Effected guest may be separated and put in isolation in the same hotel or move to a quarantine facility.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

This is still to be advised.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

The guest or the hotel will arrange this. The hotel will have take the responsibility to guarantee the cost.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

Yes, travellers can contact the local representative.

HOTEL INFO

MDVGuideline-for-Restarting-Tourism-in-Maldives

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Guideline for Restarting Tourism in Maldives.pdf

Download

Maldives Travel Information.pdf

Download

AAA Care Protocol

Download

Revised - Re-opening of Resorts - Adaaran Resorts

Download

Protective Measures to Enhance Guest Safety - Adaaran Resorts

Download

Health Declaration Form - Adaaran Resorts

Download

Emergency procedure - Adaaran Resorts

Download

Resort Preventive Measures during Post COVID-19-compressed

Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

From the 1st July 2020 onwards entry into Malta is limited to the following countries:

Germany, Switzerland, Austria, Luxembourg, Iceland, Cyprus, Lithuania, Ireland, Czech Republic, Slovakia, Norway, Denmark, Hungary, Estonia, Finland, Latvia
Italy (excluding Emilia Romagna, Piemonte, Lombardia), Spain (excluding Madrid, Catalonia, Castilla – La Mancha, Castille and Leon), Poland (except Katowice Airport), Frances (excluding L’ile de France) Greece and Croatia

As of the 15th July there are no restrictions and travel into Malta from all countries is allowed.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Customers arriving into Malta will have temperature checks with thermal scanning. If a passenger is found to have a fever of 37.2°C or over, airport personnel will move the individual to a specialised clinic where a swab test will be carried out.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes

If a traveller shows symptoms they would need to call 111 and should they be tested positive the Health Authorities would determine the next steps, mainly mandatory quarantine for 14 days. They will only be allowed to leave the island after test results come back negative. Each case will be reviewed by the Health Authorities who will then decide whether one can spend the quarantine at accommodation booked for the holiday or in hospital or if other arrangements should be made.

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

Yes

Each traveller must declare that they have lived in the country of origin 4 weeks prior to travelling. All guests will be asked to fill in a passenger locator form, which would enable the health authorities to trace them swiftly should the need arise.

Further details about passenger locator forms should be sought from the Public Health Authorities. It is stressed that the forms need to have correct information as incorrect information may result in the issuance of a fine.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Subject to exceptions

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

There are instances where a mask is obligatory even where social distancing of over 1.5m can be assured.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes

Masks are not obligatory in open spaces, in bars/cafes and restaurants and beaches. It may be the case that establishments would still require travellers to wear masks as part of their own preventive measures they have put in place.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Travellers need to bring their own masks. Service providers may have disposable masks for sale should a traveller require one. Additionallu, many shops are well stocked should travellers wish to purchase one.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Protocols include:
Staff training on COVID -19 related procedures
Sanitisation (especially high impact points)
Wearing of masks or visors at all times
Sanitisation of hands
Uniforms to washed at 60 degrees or more and changed daily

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Health Authorities and Transport Malta would do checks from time to time to ensure compliance with rules is maintained.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Health Authorities and the Malta Tourism Authorities have provided hotels with protocols that they need to follow in order to reopen and welcome travellers. All hotels would be subject to an inspection for the obtaining of a COVID-19 complaint license where it is confirmed that the additional measures are in place and complied with in order to obtain the necessary license to reopen.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Obligatory conditions are issued under the Public Health Act Chapter 465 of the Laws of Malta and the Malta Travel and Tourism Services Act Chapter 409 of the Laws of Malta and require strict adherence. Failure to adhere to these conditions will result in enforcement procedures as provided by these Acts.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

All establishments need to obtain a COVID-19 complaint license to reopen. A COVID-19 complaint sticker issued by the Malta Tourism Authority on the entrance certifying that the establishment is in compliance would be present.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

The Malta Tourism Authority will have an official record of all hotels checked. Without the necessary issuance of the COVID-19 compliant certificate, following an inspection by the authority, a hotel will not be allowed to open.

Beach

Are there any special restrictions when using the beach?

Yes

Beach clubs, swimming pools (including those of hotels) and lidos have been open since 22nd May. Like in the case of hotels and restaurants there is the requirement to obtain the COVID-19 compliant license in order to be able to open the establishment.

Public beaches were always open for use but social distancing requirements need to be respected.

Main Features:
Umbrellas, sun beds, chairs and other equipment are disinfected after every visitor leaves.
Public toilets and changing rooms to be disinfected every hour and limited to a maximum of 6 persons at any one time
2m distance in every direction between each 1 umbrella/2 sunbed unit in open area around pools. Only one person per sunbed.

Will beach access need a reservation and time slots?

Yes

In the case of private Beach clubs and lidos yes.
Public beaches where there is no sunbed service would not require reservations although there shall be checks by inspectors and personnel to ensure social distancing and other measures are being maintained.

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Temperature checks, wearing of masks and sanitisation of hands upon entry

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Currently there are limits of persons allowed in at any given time to respect social distancing. Any visitors would be subject to temperature checks and would have to sanitise their hands and wear a mask at all times.

Will waterparks and themeparks be open?

No

Do they have any restrictions?

Pool areas are open but water slides in water parks are not yet open.

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

If you have tested COVID-19 positive you must undergo mandatory quarantine for a number of days as advised by the Public Health Authorities. Anyone else who resides in the same room must also undergo mandatory quarantine.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

The Public Health authorities would establish the way forward which may include moving the individuals into different properties. Co travellers in the same room would be monitored and called in by the authorities to be tested whilst still having to self-isolate as a preventive measure.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

Government authorities would announce repatriation flights together with the respective embassies.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

Travellers would need to contact the Health Authorities on 111 for any COVID-19 related problems. If you have severe symptoms such as severe shortness of breath, call 112 immediately.

HOTEL INFO

MTS Globe Malta Reopening

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Malta re-opening protocols

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Guidance For Taxi And Cab Owners And Drivers

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Obligatory Conditions And Guidelines For Museums And Other Cultural Places

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Obligatory Conditions And Guidelines For Outdoor Restaurants Pools Hotels Accommodation

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

To be announced

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Yes, automatic sanitisation of bags and humans are in place but not in operation as yet, due to the airport closure

Will travellers be COVID-19 tested upon arrival?

Yes

To be announced.

If a traveller tests positive to COVID-19 what happens?

Yes

To be announced.

Do travellers need to provide a negative Covid-19 test result?

Yes

To be announced.

Do travellers need to provide personal data at the airport upon entry?

Yes

To be announced.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

No, this is not required.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Yes, this is compulsory.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

If you are found without wearing a mask you will be fined 20 OMR

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Travellers will have to bring their own masks.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

To be announced

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

To be announced

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

To be announced

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

To be announced

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

To be announced

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Only few hotels are open at the moment and they are being regularly inspected.

Beach

Are there any special restrictions when using the beach?

Yes

Beaches are not allowed to be used at this point in time.

Will beach access need a reservation and time slots?

Yes

To be announced

Are there limitations for watersports?

Yes

Watersports are not allowed at this point in time.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

To be announced

Are guests allowed to leave the hotel/resort

Yes

To be announced

Are local shops, restaurants, bars, service providers open?

No

Are public transportation and taxis available?

No

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

No

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

No

To be announced

Excursions

Will museums and exhibitions be open?

No

Do they have any restrictions?

To be announced

Will waterparks and themeparks be open?

No

Do they have any restrictions?

To be announced

Will boat excursions be available?

No

Do they have any restrictions?

To be announced

Are diving centers open?

No

Do they have any restrictions?

To be announced

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

To be announced

Will the hotel be put under quarantine?

Yes

To be announced

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

To be announced

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

To be announced

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

To be announced

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

To be announced

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

In all Portuguese airports body temperature is checked.

Will travellers be COVID-19 tested upon arrival?

Yes

Only at Madeiras and Azores airports will travellers be tested for COVID-19.

If a traveller tests positive to COVID-19 what happens?

Yes

Madeira - If a traveller is tested positive they will be directed to a designated hotel and cohabitants (direct contacts) will be subject to mandatory confinement.

The Government of the Autonomous Region of Madeira will assume the respective costs of treatment, accommodation and meals, at the designated hotel unit.

After 7 days, the passenger will be subjected to a new test for COVID-19 disease, for decision by the Regional Health Authority.
If the disease manifests itself during the stay, the respective hotel will not close and must comply with the guidelines issued by the Regional Health Authority.

Azores - If a traveller is tested positive they will be contacted by the Regional Health authority and will be informed about the next procedures.

Do travellers need to provide a negative Covid-19 test result?

Yes

If a traveller arrives at any Madeira airport providing they tested negative 72 hours before travelling they do not need to repeat the test on arrival.

If a traveller arrives at any of the Azores airports providing they tested negative 72 hours before travelling and if the traveller stays for seven days or more, the traveller must repeat the test 6 days after their arrival. For this they must contact the Local Health Authority.

Do travellers need to provide personal data at the airport upon entry?

Yes

Madeira - Filling out and submitting the epidemiological survey : http://apps.iasaude.pt/s-alerta/questionarios/viagem/

All passengers that arrive to Madeira airports, must complete the Regional Health Authority’s (IASAÚDE) form.
This form should be filled out prior to travelling, between 12 and 48 hours before departure.
The survey is available at the Regional Health Authority’s website and, will also be accessible through airlines’ websites that consent.
Alternatively, the completion of the survey, on paper, may occur on arrival at airports in the Autonomous Region of Madeira.

Azores - All passengers disembarking at Azores will need to fill out the following documents issued by the Regional Government: https://covid19.azores.gov.pt/?page_id=5532

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

The traveller will only be informed if local health authorities recommend us to contact them and put the traveller in contact with them.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

No

It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do travellers have to always wear a mask?

No

It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do kids over 6 years have to wear masks?

No

In Portugal only children from 10 years and over are obliged to wear masks.

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Travellers must bring their own mask, as they would need to use it upon arrival to the airport and in transportation. Mask can be brought from pharmacies or shops.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

No

Transportation staff have had all the necessary training regarding the new regulations and measures in place by local health authorities. All staff have their temperature checked before entering on duty and wear a mask at all times

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

In Portugal mainland and Azores all transportation are limited to 2/3 of maximum occupancy.
For Madeira Island, during the month of July, the occupancy allowed is up to 90%.
From 1st of August 2020, vehicles can drive with the maximum capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

In Portugal, companies are required to have the "safe & clean" stamp in which they comply with all local health authorities measures.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

In Portugal hotels can apply for the "safe & clean" stamp, which they confirm to comply with the local health authorities regulations and measures.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

In Portugal hotels can apply for the "safe & clean" stamp, which they confirm to comply with the local health authorities regulations and measures.

Beach

Are there any special restrictions when using the beach?

Yes

The occupancy of the beaches is limited. There will be indication of the beach occupancy by indication of colour. Green - low occupancy; yellow - medium occupancy; red - full occupancy achieved

Will beach access need a reservation and time slots?

No

Their are no time slots to access the beach. However, if a traveller would like to rent a sunbed, they can only be rented for half a day.

Are there limitations for watersports?

No

No water sports are available.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Travellers must wear masks.

Are public transportation and taxis available?

Yes

Travellers must wear masks.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Travellers must wear masks.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3. Travellers must wear masks.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3.

Will boat excursions be available?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3. Travellers must wear masks.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

If a person feels any symptoms related to COVID-19, they should not leave the hotel.

They should remain in the room and call the hotel reception, who should afterwards call the Portuguese Health emergency hotline “Saude 24”
The Local health authority will then evaluate the state of health of the patient

The person should not go to any health center, private medical practice or to the ER of any hospital

Wait for the instructions of the health professional who will assist and assess their clinical situation

If hotel has available surgical masks, they should provide one and explain how these should be put on correctly

The local health authority can opte to send the person to the referenced local Covid-19 hospital or not, dependig on person’s clinicial situation.

Will the hotel be put under quarantine?

Yes

The local health authority will do an assessment and decide if hotel has to be put under quarantine or not.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

The local health authority will do an assessment and inform what steps are to be taken.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

The local health authority will do an assessment and inform what steps are to be taken.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

The local health authority will do an assessment and inform what steps are to be taken.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

Traveller can contact are local representative for assistance.

HOTEL INFO

MTS Globe Portugal Reopening

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Since the 21st June, no entry regulations have been set for EU and/or Schengen travellers.

Sanitary control on arrival and filling out the questionnaire of the Regional Health Authority.
Spanish authorities have implemented an online solution to fill in the questionnaire before travelling. https://www.spth.gob.es/

Who has to fill out the FCS health control form?
All people travelling to Spain from other countries, regardless of their nationality, age or any other consideration.
Each form is personal and non-transferable and is associated with a single trip.
From 1st July 2020, if you fly into Spain from other countries, it is mandatory to fill out and sign the FCS form associated with your trip, regardless of your nationality, age or any other consideration. This form must be completed by each of the passengers who will be responsible for ensuring that the information provided is true and accurate. In the event that the passenger is a minor or a dependent/disabled person, the form can be filled in by their guardian, who will be responsible for the veracity of the information provided.

What do I have to bring with me to pass the sanitary control at the airport?
Before traveling to Spain, make sure you have signed the form, on the web https://www.spth.gob.es/or in the mobile app. With this you will get the Health QR Code that you will have to show (paper or mobile) at the airport health control to be able to continue your trip.

If you sign the form from the app, it will appear in the 'My Travel' section, in addition to receiving an email that you can print.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Walk through camera system for temperature control at the airports
PA announcements reporting news and prevention and safety measures
Safety distance signs
Mandatory use of masks in public or private as well as in all indoor facilities
Capacity control at arrival and departure terminals.

Sanitary control on arrival and filling out the questionnaire of the Regional Health Authority.
Spanish authorities have implemented an online solution to fill in the questionnaire before travelling. https://www.spth.gob.es/

Who has to fill out the FCS health control form?
All people travelling to Spain from other countries, regardless of their nationality, age or any other consideration.
Each form is personal and non-transferable and is associated with a single trip.
From 1st July 2020, if you fly into Spain from other countries, it is mandatory to fill out and sign the FCS form associated with your trip, regardless of your nationality, age or any other consideration. This form must be completed by each of the passengers who will be responsible for ensuring that the information provided is true and accurate. In the event that the passenger is a minor or a dependent/disabled person, the form can be filled in by their guardian, who will be responsible for the veracity of the information provided.

What do I have to bring with me to pass the sanitary control at the airport?
Before traveling to Spain, make sure you have signed the form, on the web https://www.spth.gob.es/or in the mobile app. With this you will get the Health QR Code that you will have to show (paper or mobile) at the airport health control to be able to continue your trip.



Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will travellers be COVID-19 tested upon arrival?

No

In general, no, but if passengers arrive with a fever or symptoms of COVID-19 they will need to have a second medical check-up.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

If a traveller tests positive to COVID-19 what happens?

Yes

The traveller will be quarantined and will be seen by the medical team who will decide the next steps to follow.




Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Do travellers need to provide personal data at the airport upon entry?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Do they have international speaking staff at the hospitals?

Yes

Generally yes, but this cannot be guaranteed as it depends on the availability of the staff at that hospital.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Masks

Is it compulsory to wear masks?

Yes

Masks as compulsory even in the case you can keep the security distance of 1.5mts between people .
Exceptions to the rule of wearing mask apart of the two above mentioned:

o Masks is not compulsory by consuming food or drinks ( understood as in a bar , restaurant , terrace )
o The same when you do sport activity
o wearing mask is not obligated on nature spaces, or outdoors outside the population centers; on the beaches; and on promenades; and in the pools as long as the assistance of people allows maintaining the interpersonal distance


In addition it is mandatory to wear a face mask in the airport, on public transportation, services, shops, supermarkets and restaurants, as well as in all indoor public spaces and outdoor gatherings.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Do travellers have to always wear a mask?

Yes

Masks as compulsory even in the case you can keep the security distance of 1.5mts between people .
Exceptions to the rule of wearing mask apart of the two above mentioned:

o Masks is not compulsory by consuming food or drinks ( understood as in a bar , restaurant , terrace )
o The same when you do sport activity
o wearing mask is not obligated on nature spaces, or outdoors outside the population centers; on the beaches; and on promenades; and in the pools as long as the assistance of people allows maintaining the interpersonal distance


In addition it is mandatory to wear a face mask in the airport, on public transportation, services, shops, supermarkets and restaurants, as well as in all indoor public spaces and outdoor gatherings.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Masks as compulsory even in the case you can keep the security distance of 1.5mts between people .

Exceptions to the rule of wearing mask apart of the two above mentioned:

o Masks is not compulsory by consuming food or drinks ( understood as in a bar , restaurant , terrace )
o The same when you do sport activity
o wearing mask is not obligated on nature spaces, or outdoors outside the population centers; on the beaches; and on promenades; and in the pools as long as the assistance of people allows maintaining the interpersonal distance


In addition it is mandatory to wear a face mask in the airport, on public transportation, services, shops, supermarkets and restaurants, as well as in all indoor public spaces and outdoor gatherings.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Do kids over 6 years have to wear masks?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are there any exceptions?

Yes

Individuals over the age 6 who have respiratory problems and if wearing a mask makes it difficult for them to breathe. Medical proof is required.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Travellers must bring their own masks. If they do not have one they can purchase one from the pharmacies and/or stores.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Washing and respiratory hygiene
Social distancing – 1.5m
Body temperature- daily checks
Special COVID-19 protocols.



Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will there be disinfectant available on the bus?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Transfers at full capacity.
In public, private complementary and private transport of passengers in vehicles of up to nine seats, including the driver, passengers will need to wear a mask if not everyone lives at the same address.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Each of our hotels has to complete an H&S questionnaire with the new prevention and security measures.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Workers receive an extensive protocol with the new measures and regulations.
The staff ensures that all basic measures to avoid transmission of COVID-19 are kept.
Regular disinfection / cleaning of reception desk surfaces.




Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Beach

Are there any special restrictions when using the beach?

Yes

Keep a distance of 1.5m with respect to those around you.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will beach access need a reservation and time slots?

Yes

Generally no, but some beaches may limit access to control capacity.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are there limitations for watersports?

No

Generally no, but depending on the sport, each water sport provider can limit access and the number of people.



Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

The use of a mask is mandatory in the common areas: restuarnat, hall etc. In addition is is mandatory to wear a face mask in shopping centres, pharmacies and supermarkets.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are guests allowed to leave the hotel/resort

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are local shops, restaurants, bars, service providers open?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are public transportation and taxis available?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are nightclubs open?

Yes

Do they have any restrictions?

Each Autonomous Community has stipulated its own measures, mainly based on its current situation and its epidemiological evolution.
In case of opening the capacity cannot exceed 50%- 75%, and the closing time is around 01:00 in the morning.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are amusement and shows offered?

Yes

Each Autonomous Community has stipulated its own measures, mainly based on its current situation and its epidemiological evolution.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Shopping malls and supermarkets are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are there any curfews in place and if so, what are the hours envolved?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Limited access between 50-75%


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Each Autonomous Community has stipulated its own measures, mainly based on its current situation and its epidemiological evolution.
In case of opening the capacity cannot exceed 50%- 75%


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will boat excursions be available?

Yes

Do they have any restrictions?

Each Autonomous Community has stipulated its own measures, mainly based on its current situation and its epidemiological evolution.
In case of opening the capacity cannot exceed 50%- 65%. and the use of face mask is mandatory.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Are diving centers open?

Yes

Do they have any restrictions?

Each Autonomous Community has stipulated its own measures, mainly based on its current situation and its epidemiological evolution.



Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

They should not leave the hotel and should remain in the room and call the hotel reception. The hotel reception will then call the Spanish health emergency line.
The local health authority will then evaluate the state of health of the patient. The individual should not go to any health centre, private medical practice or to an ER of any hospital. They should await instructions from the health
professional who will assist and assess their clinical situation.

The local health authority can opt to send the individual to the referenced local COVID-19 hospital or not, depending on the clinical situation of the individual.

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will the hotel be put under quarantine?

Yes

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

In principle, the person who tests positive will separate themselves from the rest of their co-travelers, who may also be tested.

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

Clients will receive a security protocol and will have to contact their agency.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Spanish Government and the Ministry of Health.

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

COVID-19 tests are not required.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Audio-visual safety awareness messages displayed to remind passengers about the precautionary measures at the airport.
Passenger routes and all equipment in the terminal disinfected regularly with special methods.
Encourage users to offer available contactless payment methods.
Mandatory social distancing.
Personnel and passenger contact minimised with Plexiglas barriers.
Hand sanitisers are available for passengers throughout the terminal.
Fresh air circulation enhanced in all indoor areas.
Mandatory thermal screening to all passengers & personnel.
Obligatory usage of masks at the entrance of terminal. Disposal bins for used PPE.
Obligatory change of gloves after each body search. Any contact to passenger itineraries, personnel ID cards, etc. minimised.
Elevator usage limitation according to social distancing regulation.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will travellers be COVID-19 tested upon arrival?

No

In general, no, but if passengers arrive with a fever or symptoms of COVID-19 they will need to have a second medical check-up. Any passengers who would like to get tested may do so for a fee at Antalya Airport.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

If a traveller tests positive to COVID-19 what happens?

Yes

Positive and if:
In need of medical care, travellers must stay in designated pandemic hospital.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkih Government and the Ministry of Health.

Need only 14 days self isolation, travellers to take the transport booked to accommodation facility and stay in the designated isolation room.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers need to provide personal data at the airport upon entry?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do they have international speaking staff at the hospitals?

Yes

Generally yes, but there is no guarantee as it depends on the availability of the staff at that hospital.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Masks

Is it compulsory to wear masks?

Yes

Shops, supermarkets, banks were open under pandemic health and safety hygiene protocols such as 1.5m social distancing, mandatory use of face masks.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers have to always wear a mask?

No

If the distance of 1.5m cannot be guaranteed the use of a face mask is mandatory.

In addition it is mandatory to wear a face mask in the airport, on public transportation, services, shops, supermarkets and restaurants, as well as in all indoor public spaces and outdoor gatherings.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

If the safety distance of 1.5m cannot be guaranteed the use of a face mask is mandatory.

In addition it is mandatory to wear a face mask in the airport, on public transportation, services, shops, supermarkets and restaurants, as well as in all indoor public spaces and outdoor gatherings.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do kids over 6 years have to wear masks?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any exceptions?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Travellers must bring their own masks. If they do not have one they can purchase one from the pharmacies and/or stores.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

- Driver body temperature will be measured regularly
- Mandatory use of face masks for drivers and clients
- Clients will have to load their luggage to the luggage compartment themselves
- Social distancing will keep min 1.5 m
- Alcoholic disinfection will be available for clients and staff in the vehicle
- Daily deep disinfection will be done to vehicles
- Disinfection will be done after each transport

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will there be disinfectant available on the bus?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Mandatory use of face masks for driver and clients at all times

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

Each of our hotels has to complete an H and S questionnaire with the new prevention and security measures.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Workers receive an extensive protocol with the new measures and regulations.
The staff ensures that all basic measures to avoid transmission of COVID-19 are kept.
Regular disinfection / cleaning of reception desk surfaces.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Turkey has started “Safe Tourism” and it’s certifications in co-operation with Tüv-Süd. Hotels have been invited to take safe tourism certification to declare mentioned measurements are taken.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Beach

Are there any special restrictions when using the beach?

Yes

Social distancing at all public places of the hotels, beaches, pool areas, bars, restaurants, gym, sitting areas.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will beach access need a reservation and time slots?

No

Generally no, but some beaches may limit access to control capacity.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there limitations for watersports?

Yes

Generally no, but depending on the sport, each water sport provider can limit access and the number of people.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are guests allowed to leave the hotel/resort

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are local shops, restaurants, bars, service providers open?

Yes

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are public transportation and taxis available?

Yes

Transportation, reduced capacities are in place,
- public buses can not exceed 50%
- 4 seater taxi allowed to accept a max of 2 people,
- 8 seater taxi allowed to accept a max of 4 people except families
- Mandatory to use face masks for driver and clients at all time

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are nightclubs open?

No

Do they have any restrictions?

Events such as concerts and parties are not allowed.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are amusement and shows offered?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Mandatory using face masks at all public places indoor and outdoor. Not wearing a face mask you will face a penalty of around 120,00 € per person.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any curfews in place and if so, what are the hours envolved?

No

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Visiting areas will accept spesific number of customers according to size of the place
Hygiene protocols will be in place
 Face masks (Not using face masks cause of penalty around 120,00 € per person.)
 Social distancing min 1,5 mt
 Alcholic disinfections are available
 Measuring body tempratures
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will boat excursions be available?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are diving centers open?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

If a person feels any symptoms related to Covid-19, they should call 112 National Health Services, dedicated personnel will take customers for further checks.
After necessary Covid-19 test,
If the results are negative: travelers are transporting to their booked accommodation facility.
If the results are positive and if the persons:
Need medical care, clients stays in designated pandemic hospital.
Need only 14 days self isolation, clients transport back to hotel and stay in the designated isolation room. If self isolation period which is 14 days, exceed booked accommodation period, extra days offers to clients complimentary by the accommodation facility.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will the hotel be put under quarantine?

No

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No

In principle, the person who tests positive will separate themselves from the rest of their co-travellers, who may also be tested. The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

Clients will receive a security protocol and will have to contact their agency.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

TRAVEL TO UAE REQUIREMENTS:
• Fulfil entry visa requirements to visit the UAE.
• Ensure you have medical travel insurance before travelling, in the event you do not have international coverage. Sign a declaration to bear all costs of quarantine and treatment.and complete the Health Declaration Form before departure to ensure the passenger has no COVID-19 symptoms.
• Tourists required to register all their details in the COVID-19 DXB app.

PROCEDURES FROM DEPARTURE DESTINATION:
• Tourists must take a PCR test up to four days (prior to their date of travel (maximum 96 hours).
• Take a PCR test before travelling, or if this hasn’t been done, a PCR test is carried out upon arrival at Dubai airports.
• Complete Health Declaration Form before departing.
• Airlines have the right to deny travellers if they display any symptoms of COVID-19.

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.

PROCEDURES FOR LEAVING UAE AIRPORTS:
• Everyone who arrives in the country must download the Covid19 - DXB Smart App if they arrive in Dubai, or Al Hosn app if they land elsewhere in the UAE. The app allows users to receive the results of their test, if they took one on arrival, and allows contact tracing teams to track the spread of the virus.
• Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules. According to federal rules, travellers must quarantine for 14 days, whatever the test result is, if they are in the other emirates.
• 14-day quarantine imposed for all positive COVID-19 cases.
• Compliance with all precautionary measures applied in Dubai (wearing masks, maintaining 2m social distance and washing hands regularly).

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.

PROCEDURES FOR LEAVING UAE AIRPORTS:
• Everyone who arrives in the country must download the Covid19 - DXB Smart App if they arrive in Dubai, or Al Hosn app if they land elsewhere in the UAE. The app allows users to receive the results of their test, if they took one on arrival, and allows contact tracing teams to track the spread of the virus.
• Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules. According to federal rules, travellers must quarantine for 14 days, whatever the test result is, if they are in the other emirates.
• 14-day quarantine imposed for all positive COVID-19 cases.
• Compliance with all precautionary measures applied in Dubai (wearing masks, maintaining 2m social distance and washing hands regularly).

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Will travellers be COVID-19 tested upon arrival?

Yes

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.

If a traveller tests positive to COVID-19 what happens?

Yes

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Do travellers need to provide a negative Covid-19 test result?

Yes

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.

Do travellers need to provide personal data at the airport upon entry?

Yes

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Can be removed during “strenuous” sport activity or in case of driving alone.

Regulations might vary to each Emirate.

Do travellers have to always wear a mask?

Yes

Can be removed during “strenuous” sport activity or in case of driving alone.

Regulations might vary to each Emirate.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Travellers have to bring their own masks.

However masks are available in hotels and most of the shopping malls as well as during transfers if arranged by MTS.

Also during tours, masks are being offered free of charge and masks are disposable.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Plastic divider
We aim on creating a safe atmosphere in each car, whereby the guests are separated from the driver by a plastic divider ensuring a personal space for the entire duration of the trip.

Sanitised vehicles
Each car is sanitised after each use to ensure a germ-free environment for all guests and staff. A fully professional disinfection service is applied.

Free hand sanitiser
We provide a complimentary hand sanitiser on every trip so the guests can use it every time there is a need to clean or refresh their hands. We use only the highest quality and approved products to ensure the efficacy.

Daily health checks
All our drivers undergo a daily health check before they can start their duties. We make sure that it is in the latest health and safety compliance set by the local and international health authorities.

Mandatory face masks
The use of face masks is mandatory for DGT staff as well as the guests as per the guidelines of the local and international health authorities to minimise any respiratory transmission risks.

No physical contact
We have introduced a non-physical contact assistance in order to minimise any interaction between DGT staff and the guests and lower any risk of transmission.

Sanitised amenities
Any amenities provided during the journey have been fully sanitised and are safe to be used by the guests. This includes tissue paper and water bottles.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

The new Pax capacity as per the new law are :
Private car ( Lexus / Ford / infinity ) and Luxury cars ( BMW7 . S CLSAA ) – max 2 pax only
SUV ( previa / H1 ) And Luxury cars ( V CLASS . GMC 4X4 ) – MAX 3 PAX ONLY
Mini bus ( 15 seats bus ) – up to 5 PAX only if one family
Coaster ( 22 seats bus ) up to 11 PAX only
35 seats bus – up to 16 pax
Coach ( 50 seats bus ) up to 25 – 26 PAX only

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

All information and details are shared in the documents uploaded.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

All information and details are shared in the documents uploaded.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

The government and department of tourism will not allow any hotel to open for visitors unless they comply with the steps and regulations advised.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

This information is available from the government and department of tourism only.

Beach

Are there any special restrictions when using the beach?

Yes

All visitors must wear masks and social distance.
No masks are necessary while in the water.
Regulations might vary to each Emirate.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes

All visitors must wear masks and social distance.
No masks are necessary while in the water.
Regulations might vary to each Emirate.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

Movement is restricted between 11PM till 6AM in Dubai and between 10PM till 6AM in all other Emirates.

Are guests allowed to leave the hotel/resort

Yes

Yes, but not during the national disinfection programmed hours.

Are local shops, restaurants, bars, service providers open?

Yes

Yes, with taking into consideration the local laws.

Are public transportation and taxis available?

Yes

Yes, with taking into consideration the local laws.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Yes, with taking into consideration the local laws.

Are there any curfews in place and if so, what are the hours envolved?

Yes

Movement is restricted between 11PM till 6AM in Dubai and between 10PM till 6AM in all other Emirates

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Will boat excursions be available?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Are diving centers open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

As the borders are still closed for tourists, this information and details will be advised soon.

Will the hotel be put under quarantine?

Yes

As the borders are still closed for tourists, this information and details will be advised soon.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

As the borders are still closed for tourists, this information and details will be advised soon.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

As the borders are still closed for tourists, this information and details will be advised soon.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

As the borders are still closed for tourists, this information and details will be advised soon.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

As the borders are still closed for tourists, this information and details will be advised soon.

HOTEL INFO

DXB Q+A Trade 31st May

Download

Circular 45_Guidance Document to outline COVID-19 precautionary measures for Hotel Establishments (2)

Download

Hotel Establishments_COVID-19_Guidelines_v1 - Update on Tourism Sector Rules

Download

REOPENING UPDATES 17062020

Download

SwimmingPool_Protocols-11-6

Download

WaterParks_Protocols

Download

Restaurants Services are allowed inside the hotel Establishments with an occupancy rate of 30

Download

REOPENING UPDATES 17062020

Download

Dubai Tourism 22nd-June v1(2)

Download

Resumption-of-flight-process

Download

REOPENING UPDATES 03072020

Download

Dubai Assured approved establishments 20200707

Download

approved-laboratories

Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Foreign nationals who have been in any of the following countries during the past 14 days may not enter the United States. For a full list of exceptions, please refer to the relevant proclamations in the links below.
China
Iran
European Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
United Kingdom (England, Scotland, Wales, Northern Ireland)
Republic of Ireland
https://www.cdc.gov/coronavirus/2019-ncov/travelers/from-other-countries.html

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Questions in regards to specific flight procedures should be directed to the airline. Below are the various items which have been put in place by the airports around the US as well as a link to the individual airports for the latest information.

Protective screens & masks at check-in, security, and restaurants
Hand sanitiser stations
Enhanced cleaning protocols
Healthy travel tip signage as well as social distancing/mask messaging
Social distancing markings on the floor in various areas

JFK, LaGuardia, and Newark Airports (NYC) https://www.panynj.gov/airports/en/aviation-safety.html
Orlando International Airport (MCO) - https://orlandoairports.net/coronavirus-covid-19/
Miami International Airport (MIA) - http://www.miami-airport.com/COVID_19.asp
Fort Lauderdale-Hollywood International Airport (FLL) - https://www.broward.org/airport/passengers/flights/advisories/pages/default.aspx
Los Angeles International Airport (LAX) - https://www.flylax.com/travelsafely
San Francisco International Airport (SFO) - https://www.flysfo.com/important-travel-information-regarding-covid-19

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes

Do travellers need to provide a negative Covid-19 test result?

Yes

Do travellers need to provide personal data at the airport upon entry?

Yes

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes

Will beach access need a reservation and time slots?

Yes

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

Yes

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

Will the hotel be put under quarantine?

Yes

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

HOTEL INFO

OTS - United States Reopening

Download

FRLA-Reopening-Guidance-COVID-19-FINAL

Download

SafeStayGuidelines061220

Download