By clicking on the country you can view pertinent information regarding the current Covid-19 situation and how it affects customers. These answers are updated weekly!
Please note that all the regulations are subject to changes and regional laws and we cannot be held responsible

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

As a result, due to the global on-going vaccination process, there have been a few changes to the
quarantine and COVID-19 testing processes.
FULLY VACCINATED TRAVELLERS:
The Ministry of Health and Wellness has approved the COVID-19 AstraZeneca, Moderna, PfizerBioNTech or Johnson & Johnson vaccinations for entry into Barbados and effective May 8th, 2021,
travellers who are considered to be fully vaccinated are required to:
• Provide proof of a negative COVID-19 PCR test result 3 days prior to travel
• Provide a vaccination certificate on arrival to Barbados
• Use specially designated transportation providers for their transport to their approved
accommodation
Health Officials at the Airport ay select fully vaccinated travellers at random for a rapid antigen arrival test on entry. In this case, these travellers must take the rapid arrival test at the airport free of charge; await the results; and depart the airport using only approved transportation.
UNVACCINATED TRAVELLERS:
Any traveller who has not been fully vaccinated, not vaccinated at all, does not have any evidence
of vaccination or has travelled from or transited through a country where the prevalence of certain
variants of COVID-19 are deemed of particular concern to Barbados, are required to:
• Provide a negative COVID-19 PCR test on arrival 3 days prior to travel
• Use specifically designated transportation providers for their transport from the airport to
approved accommodation
• Stay within their rooms/suites before receiving a 2nd negative COVID-19 PCR test.
Travellers are not allowed to leave their rooms/suites
• Take their 2nd test 5 days after their arrival to Barbados
All unvaccinated travellers will be required to quarantine for approximately 5 to 7 days.
Special Considerations
Children under 18 who are travelling with fully vaccinated guardians will be allowed to adhere to
the fully vaccinated traveller guidelines. If you are travelling within a group as a vaccinated
traveller with other unvaccinated travellers, you will be subject to unvaccinated traveller guidelines
if you choose not to be separated.
All unaccompanied minors under the age of 18 must provide proof of a negative COVID-19 PCR
test result taken no more than 3 days prior to arrival. Vaccinated unaccompanied minors will follow
the guidelines for all vaccinated travellers, whereas, unvaccinated unaccompanied minors will
follow the protocol of unvaccinated travellers.

Travellers must also complete a Customs and online Immigration form 24 hours prior to arrival: www.travelform.gov.bb

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Travellers may be required to reconfirm the first negative PCR test with a rapid antigen test. If this test is done the results will be provided before leaving the airport.

Will travellers be COVID-19 tested upon arrival?

No
When COVID-19 PCR testing is done on arrival for any reason (for example, if a traveller presents with symptoms) travellers have the option to pre-book a satellite testing hotel outside of the airport. Your COVID-19 PCR test will be administered at the designated satellite hotel, where you can wait in the comfort of a sanitised hotel room for your final results.

If a traveller tests positive to COVID-19 what happens?

Yes
Isolation at a Government facility for a minimum of 24hours after which time travellers may request to self isolate at a government approved hotel or villa at their own expense. Upon recovery travellers may resume their vacation.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

3 days prior.

Do travellers need to provide personal data at the airport upon entry?

Yes
Travellers must complete a Customs and online Immigration form 24 hours prior to arrival: www.travelform.gov.bb

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Travellers can only use approved transportation providers which can be found here: https://www.visitbarbados.org/covid-19-travel-guidelines-2020

Will there be disinfectant available on the bus?

Yes
Travellers may be asked to sanitise their hands prior to boarding the transportation.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
Local government approved transportation providers comply with the local requirements.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Beaches are open between 5am and 7pm

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Curfew in place from 9pm to 5am except Sundays which is 6pm to 5am.

Are guests allowed to leave the hotel/resort

Yes
After completing their quarantine period of 5 days and providing a second negative PCR Test.

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants are open for in-person dining. Bars, pleasure crafts, and private charters are allowed to operate at 50% capacity. Cinemas and nightclubs remain closed.

Are public transportation and taxis available?

Yes
Travellers can only use approved transportation providers which can be found here: https://www.visitbarbados.org/covid-19-travel-guidelines-2020

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Face masks required for travellers in public areas

Are there any curfews in place and if so, what are the hours envolved?

Yes
Curfew in place from 9pm to 5am except Sundays which is 6pm to 5am.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing measures must be observed.
Temperature checks for tour participants upon arrival may be carried out.
Face masks required for travellers in public areas.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Social distancing measures must be observed.
Temperature checks for tour participants upon arrival may be carried out.
Face masks required for travellers in public areas,

Will boat excursions be available?

Yes

Do they have any restrictions?

Can operate at 50% of maximum occupancy.
Temperature checks for tour participants upon arrival may be carried out.
Face masks required for travellers in public areas.

Are diving centers open?

Yes

Do they have any restrictions?

Face masks required for travellers in public areas.
Gear/equipment sanitized between use.
Hand sanitizer available to travellers and staff.
Regularly sanitized high-traffic areas.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

We provide you with the following contacts that may support you during your stay; Covid Hotline on: 536-4500
or email: covid19hotline@barbados.gov.bb

Will the hotel be put under quarantine?

No
Some hotels have the ability to quarantine travellers who become infected. Travellers should ask the hotel staff for assistance.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Travellers may stay in their booked property under quarantine/isolation. Travellers should ask the hotel staff for assistance.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Passengers Travel Insurance.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
Travellers should contact their Travel Agency. We do not have representatives in the destination.

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

The following temporary anti-epidemic measures are introduced regarding the entry of persons arriving from other countries on the territory of the Republic of Bulgaria, as of July 19, 2021 to July 31, 2021, according to the color zones in which the specific country falls:

Green area:
Republic of Austria, Federal Republic of Germany, Republic of Estonia, Iceland, Republic of Lithuania, Republic of Malta, Republic of Poland, Slovak Republic, Hungary, Republic of Finland, Republic of Croatia, Kingdom of Denmark, Italian Republic, Republic of Slovenia, Republic of Slovenia, French Republic , Principality of Monaco, Vatican City State, Swiss Confederation and Czech Republic.

Orange area:
All countries outside the green and red zone.

Red zone:
Republic of India, People's Republic of Bangladesh, Federal Democratic Party Republic of Nepal, Myanmar, Kingdom of Bhutan, Democratic Socialist Republic Sri Lanka, the Republic of Maldives, the Republic of South Africa, the Republic of Botswana, United Republic of Tanzania, Republic of Seychelles, Republic of Namibia, Republic of Zambia, Republic of Tunisia, Sultanate of Oman, Malaysia, Turkmenistan, Republic of Tajikistan, the Kyrgyz Republic, Mongolia, the Republic of Colombia, the Republic of Chile, Eastern Republic of Uruguay, Argentine Republic, Federative Republic of Brazil, Republic of Paraguay, Multinational State of Bolivia, Republic of Peru, Republic of Suriname, The Republic of Panama, the Republic of Costa Rica, the Republic of Guatemala, Belize, The Republic of El Salvador, the Republic of Cuba and
the Dominican Republic, Republic of Cyprus, United Kingdom of Great Britain and Northern Ireland, Kingdom of Spain, Fiji and Emirate of Kuwait.

Green Zone - persons arriving from a country in the Green Zone are admitted to the territory of the country upon presentation of a valid EU digital COVID certificate for vaccination, disease or testing, or a similar document containing the same data as the EU digital COVID certificate.
All persons arriving from a green zone country who do not present one of the documents described above shall be quarantined for a period of 10 days.

Orange zone - persons arriving from a country in the Green Zone are admitted to the territory of the country ONLY upon presentation of a valid EU digital COVID certificate for vaccination, disease or testing, or a similar document containing the same data as the EU digital COVID certificate.
Only Bulgarian citizens and persons with the status of permanent, long-term or long-term residence on the territory of the Republic of Bulgaria and their family members arriving from an orange zone country who do not present one of the documents described above are placed under quarantine for a period of 10 days.

Red zone - The persons arrived from a red zone are allowed on the territory of the country upon presentation of a valid digital EU COVID certificate for vaccination or a similar document containing the same data as the EU digital COVID certificate for vaccination TOGETHER WITH a negative result from a test conducted up to 72 hours before entering the country by the method of polymerase chain reaction for COVID19, certified by a valid EU digital COVID certificate for testing or a similar document containing the same data as the EU digital COVID certificate for testing.

All non-Bulgarian citizens arrived from a red zone country, who do not present a valid EU digital COVID certificate for vaccination or a similar document containing the same data as the EU digital COVID certificate for vaccination may be admitted to the territory of the country ONLY after presenting a negative result from a test conducted up to 72 hours before entering the country by the method of polymerase chain reaction for COVID-19, certified by a valid EU digital COVID certificate for testing or a similar document containing the same data as the EU digital COVID certificate for testing and they shall be quarantined for a period of 10 days.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
The ACI Airport Health Accreditation certificate confirms the efforts made in the direction of applied health measures at the airports, so to ensure a COVID-free environment and safe airport travel.
Through an extensive assessment covering all aspects of health and safety measures being applied at the Black Sea airports, gathering vast quantities of information in over 60 areas of operation, alignment was validated with the ACI Aviation Business Restart and Recovery guidelines and the ICAO Council Aviation Restart Task Force recommendations.
In addition, the airports clearly demonstrated applying the best practices in the industry on various topics, including: cleaning and disinfection, health screening, physical distancing, airport staff and passenger protection, extensive communications and facilities reconfiguration.

Staff are on hand to guide passengers through the usual processes while wearing protective equipment.
Temperature checks & health screenings will be carried out for all domestic & international passengers upon entry into the terminals.
A Regional Health Inspectorate check point has been established.
Thermo-camera & passenger segregation facility available.
Increased frequency of cleaning & disinfection of all facilities & surfaces.
Air circulation management & rooftop filters cleaning in terminal facilities.
Positioning of floor markers for safe social distancing (a min 1.5m)
Usage of TV screens, Passenger Announcement System to communicate safety measures & COVID-19 awareness information.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

No
A traveller will be quarantined.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

72 hours PCR test, 48 hours Antigen Test

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
Employees will have regular temperature checks & health screenings.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
The use of mask is mandatory in all indoor premises including supermarkets, shops, malls, public transport, pharmacies, health institutions and night clubs.

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No
n/a

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
A traveller will have to bring their own personal protective equipment.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Handwashing and respiratory hygiene
Wearing masks & gloves for the drivers on touristic transfers is not mandatory, but is rather a recommendation by the Regional Ministry of Health in Bulgaria. Transportation providers will follow the said recommendation to ensure the safety of the tourists.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Providing at least 10% more face masks than the maximum capacity of guests and emergency staff.
Regulation and control of the flow of guests while maintaining a physical distance of at least 1.5m between members of different families.
Placing dispensers with liquid hand disinfectants accessible to guests.
Registration at the reception of more than 2 guests at a time is not allowed, unless they are members of the same family.
Limiting the stay of the guest at the reception to a minimum.
Encouraging the use of an electronic card instead of paying in cash.
Seating area - Separate seating areas outdoors, outside the lobby, which must be at least 1.5m apart. Grouping of guests in the lobby is not allowed.
Maintaining the required distance between the housekeeping staff and the guests (a minimum of 2m).


What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

- All persons, when in closed public places where citizens are served or have access, are obliged to have a disposable protective mask or reusable face masks, which is used in accordance with the recommendations in Annex No. 3 of the Guidelines for the functioning of accommodation establishments (AE) and the food and entertainment establishments (FEE), adjacent to them or independent in the conditions of COVID-19 of the Ministry of Tourism and are in compliance with the Order of the Minister of Health. The Guidelines are published on the institutional website of the Ministry of Tourism: https://www.tourism.government.bg/kategorii/covid-19
- Upon arrival of the guests, the flow of guests in the site is regulated and controlled, not mixing the incoming and outgoing flow and not allowing the accumulation of tourists in one area and compliance with the requirement for physical distance of 1.5 m.
- In a visible place, in front of the entrance of the site and at the reception, there are information boards (or otherwise) for the maximum number of guests who can stay in a part of the site at the same time, hand hygiene, as well as for physical distance at least 1.5 m.
We recommend not to allow more than 1 guest per 3 sq.m, depending on the size of the reception area and reception, except for members of one family.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
Nonetheless, hotels must comply with the guidelines established by the Bulgarian Ministry of Tourism in collaboration with the Ministry of Health, Ministry of Labor and Social Policy.

Beach

Are there any special restrictions when using the beach?

Yes
➡ Free areas
• Observance of a physical distance of at least 1.5 m between the individual beachgoers;
• Placing in a visible place information boards for the obligation to observe physical distance and to perform hygiene:
• Every 20 sq.m. the placement of 2 persons or up to the number of members of 1 family is allowed.
• One (1) umbrella is allowed to use up to 2 people or up to the number of members of 1 family.
• To place information boards with all precautionary measures and prohibitions in appropriate places in Bulgarian and at least in one foreign language.
➡ Paid areas
• Observance of a physical distance of at least 1.5 m between the individual beachgoers;
• Placing in a visible place information boards for the obligation to observe physical distance and to perform hygiene:
• Every 20 sq.m. it is allowed to place 1 umbrella, i.e. at least 4 m.;
• One (1) umbrella is allowed to use up to 2 people or up to the number of members of 1 family;
• To provide an opportunity for card payment through a POS terminal device or online payment;
• Beach accessories provided against payment should allow wet cleaning and disinfection;
• Servicers should be provided with hand sanitizer when serving customers directly;
• Accessories and equipment for water sports, sports and games
• Creating an organization for physical distance;
• To provide an opportunity for card payment through a POS terminal device or online payment;
• Surfaces and equipment that come into contact with the skin and mucous membranes should be cleaned and disinfected after each use;
• Servicers should be provided with hand sanitizer when serving customers directly.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Visits to restaurants and entertainment places within the meaning of Art. 124 of the Tourism Act are allowed when using up to 50% of their capacity and wearing protective masks from the staff.

An exception is in place for tourism accommodations, where catering establishments are allowed to function between 06:00 and 22:00, using 50% of their capacity.

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Physical distance from the most -a little 1.5 m. and wearing face masks by all participants are required.

Are amusement and shows offered?

Yes
The conducting of cultural and entertainment events (festivals, cinemas, theaters, circus performances, stage events, concerts, museums, galleries, libraries, classes in dance, creative and musical arts) is allowed when using up to 50% of the capacity of the facilities. Physical distance of at least 1.5 m., wearing protective face masks and using only on seats (for concerts, festivals, theaters, circus performances and other stage events) are required.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Physical distance from the most -a little 1.5 m. and wearing face masks are required.


Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing of a min of 1,5 m & wearing a mask.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Aquaparks must comply with the special guidelines issued by the Regional Health Inspection, namely: specific points with alcohol disinfectants; the distance between umbrellas is 5m; the distance between sunbeds is 2m; increased concentration of chlorine in water.

Will boat excursions be available?

Yes

Do they have any restrictions?

Wearing of masks is not compulsory ( since boat excursions is an "outside" excursion), but a recommendation to follow.

Are diving centers open?

Yes

Do they have any restrictions?

However, MTS Globe Bulgaria do not offer diving activities.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

• If a guest is suspected of having a coronavirus infection, the guest is isolated in a pre-prepared room.
• The specific steps that the hotelier must follow in such a case will be specified on the spot by the health authorities, according to the individual case. The following actions shall be taken:
• Provide the guest with a protective disposable mask or reusable one, separate him/her from other tourists and provide the opportunity to be examined by a doctor in a pre-designated room. Offer him/her a hand sanitizer to perform hand hygiene
• Assign one person, not different staff, to care for the guest (if necessary) who is ill until the arrival of the medical staff
• The designated person should apply standard precautions, including hand hygiene and the use of personal protective equipment (disposable or reusable face mask and gloves);
• Strictly follow the instructions and recommendations of the doctor at the site or the health workers of the medical institution with which the site has a service contract, RHI or the Center for Emergency Medical Care.
• Family hotels and guest houses have no obligation to have a service contract with a medical institution. They strictly follow the instructions of the Center for Emergency Medical Care regarding the patient and the recommendations of the health inspectors of RHI regarding the contacts and anti-epidemic measures.

Will the hotel be put under quarantine?

No
The site is not quarantined, the specific orders of the Minister of Health and the recommendations of the relevant regional health inspection are observed, which may introduce additional measures, restrictions and prohibitions depending on the epidemic situation in the site subsequently. After isolation / transportation of the guest, cleaning and disinfection of the places where he/she stayed shall be performed

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
In case of suspicion of coronavirus infection of a guest the hotel should: provide the tourist with a mask, separate him from the other tourists and provide an opportunity to be examined by a doctor in a pre-designated room and appoint one person to take care of the guest concerned until the arrival of the health workers, but not different employees.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
They should self-isolate in the room and call the hotel reception, which in turn should notify the medical company which it has contracted with or the Regional Health Inspection or the ambulance (112).

HOTEL INFO

MTS Globe Bulgaria Reopening
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Calypso
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Melia Hotels
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Panorama Hotel
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RIU Health Protocol
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MiRaBelle Hotel
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Obzor Beach Resort - COVID-19-obr-eng
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HVD Club Bor, HVD Miramar, HVD VIva Club
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Hotel Ambassador
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Duni Royal Resort
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Sunset Resort - non working facilities
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Sunrise All Suites Resort
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Wave Resort-COVID19-measures
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Sunset Resort COVID-19 EN
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COVID-19-Kuban hotel-EN+
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Garden of Eden Covid-19 procedures
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Bonita Covid-19 procedures
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IVANA PALACE - OPERATIONAL CONSIDERATIONS FOR COVID
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BAIKAL - COVID - 19 EN
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DIT Evrika Beach Covid-19 Policy
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Marina Grand Beach - Health & Safety_ENG
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Grifid Hotels - COVID - 19 messures
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Gladiola/Gladiola Stars - COVID 19 - Prevention Measures
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Diamond presentation ENG
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Aparthotel Royal Sun procedure Covid -19
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Meridian - COVID - 19 procedure
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Helena Resort - COVID_EN
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Melia Grand Hermitage _ Safety Protocol
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Festa Hotels - COVID 19 Letter
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PrimaSol Sineva Beach - COVID - 19 procedure
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Effect Hotels Grand Victoria - COVID - 19 measures
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COVID-19 Procedure LION Sunny Beach
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International Hotel Casino Tower Suites - COVID - 19 procedure
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Premier Fort - accomodation policy_2020
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Barcelo Royal Beach - BRB_WeCareAboutYou
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Casablanca - COVID - 19 LOCAL PROCEDURE
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Cascadas - Plan_cascadas_covid
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COVID 19 protocol - ELITE 1 Apartments
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Effect Hotels Grand Victoria - Health & Safety Standards
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Covid-19 Actions_Helios Spa_Apollo Spa Resort_English
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Izola Paradise - Main points safe stay policy
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Kotva/Paradise Beach - COVID-19 eng
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Prestige Hotels - Covid-19_EN
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Grand Hotel Primoretz - STAY SAFE
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Zefir - COVID - 19 measures
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White Lagoon - COVID - 19 procedure
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Sunrise - COVID-19 measures partners ENG
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Moonlight / Sineva Park - Procedure - COVID - 19 (1)
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Lti Neptun Beach Preventive action plan
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ROYAL-Covid-19-EN20
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Civil Protection Headquarters of the Republic of Croatia issued a Decision temporarily prohibiting and restricting the crossing of persons across all border crossing points of the Republic of Croatia (NN 3/21). However, in accordance with the guidelines of the competent authorities, exceptions have been made as follows:

Passengers travelling to the Republic of Croatia from an EU / EEA member state (regardless of their citizenship)
Passengers coming directly from the countries and / or regions of the European Union, i.e. countries and / or regions which are Member States of the Schengen Area and Schengen Associated Countries, and which are currently in the so‑called green list of the European Centre for Disease Prevention and Control, regardless of their citizenship, will be allowed entry into the Republic of Croatia under the same conditions as before the onset of the COVID-19 disease (they do not need to present a negative PCR test result for SARS-CoV-2 nor are they assigned the measure of self-isolation) if they show no signs of disease and they have not been in close contact with an infected person.

If the aforementioned persons transited to the border crossing points of the Republic of Croatia through other countries / regions without delay, they should prove at the border crossing point that they did not stay in transit areas and in that case, they will not be required to have a negative PCR test result for SARS-CoV-2 not older than 48 hours, nor stay in self-isolation.

Graphic representation of countries by color according to the risk of the COVID-19 disease can be found on the website of the European Centre for Disease Prevention and Control (ECDC)

*All other passengers who come to the Republic of Croatia from EU / EEA member states / regions, and which are currently not on the so-called green list of the European Centre for Disease Prevention and Control, must present one of the following documents:

• a negative PCR or rapid antigen test result for SARS-CoV-2 that is not older than 48 hours (counting from the time of taking the swab to arriving at the border crossing point) and, in the case of a rapid antigen test and a stay longer than 10 days in the Republic of Croatia, the test must be repeated within ten days from the date of issuing that test;
• vaccination certificate for persons who received a second dose of COVID-19 vaccine more than 14 days prior. Exceptionally, in the case of a vaccine received in a single dose, a certificate of receipt of a single dose if the dose was received more than 14 days before crossing the state border;
• a certificate confirming that the certificate holder has recovered from SARS-COV-2 virus infection after having previously had a positive PCR or rapid antigen test result, which is valid at the earliest on the eleventh day from the date of arrival of the positive test and no later than 180th day from the day of the first positive test;
• or perform PCR testing or rapid antigen testing on SARS-CoV-2 immediately upon arrival in the Republic of Croatia (at their own expense), with the obligation to stay in self-isolation until the arrival of a negative test result. If testing cannot be performed, a measure of self-isolation is determined for a period of ten (10) days.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Passengers and staff are informed of the importance of maintaining hygiene and physical distancing measures. Passengers and staff are informed through posters, displays or floor stickers placed at the exits and entrances to the passenger terminals, as well as in the terminal itself, and by using voice messages which are regularly played over the airport’s public announcement system. Staff should be tasked with monitoring compliance with the prescribed measures.

Physical distancing
The 1.5m physical distance rule should be observed. Seats are arranged in all areas of the airport so that they are 1.5m away from each other. It is necessary to adhere to the rule regarding the maximum number of people allowed in indoor areas pursuant with the defined criteria of keeping a physical distance of 1.5 meters.

Installing barriers
If physical distancing cannot be achieved in some other way, the installation of physical barriers and/or placing staff at critical locations will be considered, especially at passenger check-in and control points, baggage check-in and check-out points, border control, passenger boarding bridges and similar.

Hand disinfection
Disinfection dispensers (alcohol-based with a concentration of at least 70% or other agent which is safe on skin, with declared virucidal properties) are be placed at the entrances to the passenger terminal, waiting rooms, passenger boarding bridges and made available to the passengers, employees and flight crew.

Face mask
The wearing of surgical masks or face masks, which cover the mouth and nose, is recommended when staying in the indoor premises of the airport. Children are not obliged to wear face masks, as well as people suffering from respiratory issues, which are unrelated to COVID-19, and disabled people, who cannot put on or take off a face mask unaided.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
If a traveller is suspected of suffering from COVID-19 s/he will be handed over to the border sanitary inspector, and will be placed in a isolation room until the Emergency Medical Services arrive. If COVID-19 is confirmed the traveller will be placed in quarantine.

Do travellers need to provide a negative Covid-19 test result?

Yes
48 hours

Do travellers need to provide personal data at the airport upon entry?

Yes
ALL foreign nationals including the citizens with no restrictions, EU/EFTA citizens and other foreign nationals must fill in the entrance document which can be completed online https://entercroatia.mup.hr/ prior to arrival or at the arrival on border crossing. It is advisable to complete the entry document prior to arrival in order to avoid longer wait and delays at the border.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
Before coming to work, all employees must measure their body temperature at home during the morning hours and will not come to work if the temperature reading is higher than 37.2 C and/or have respiratory problems.
In the event of elevated body temperature and/or respiratory problems with or without elevated body temperature, the employees will call their employer and competent family physician, and will not come to work until the cause of the respiratory problems and/or elevated body temperature is determined.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

No
The wearing of surgical masks or face masks, which cover the mouth and nose, is compulsory when staying in all indoor premises (shops, markets, museums, offices, airports etc.). It is also recommended to wear masks when social distancing of 1.5m cannot be assured.

Do travellers have to always wear a mask?

Yes
All travel arrangement companies and airlines have to instruct passengers that they must bring their own face masks and up to 100 ml of disinfectants before departure. In addition to medical masks, face masks can also be used. All passengers and flight crew members must be informed about the mandatory use of face masks before (inside the passenger terminal) and during the flight. The passenger may carefully remove the face masks for the purpose of travel documentation verification.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The wearing of surgical masks or face masks, which cover the mouth and nose, is compulsory when staying in all indoor premises (shops, markets, museums, offices, airports etc.). It is also recommended to wear masks when social distancing of 1.5m cannot be assured.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
Children are not obliged to wear face masks, as well as people suffering from respiratory issues, which are unrelated to COVID-19, and disabled people, who cannot put on or take off a face mask unaided.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
All travellers are advised to bring their own face masks, up to 100 ml of disinfectants and/or other personal protection equipment before departure. Airlines are obliged to provide face masks before entering the aircraft for passengers without their own PPE. Hotels and accommodations will be able to provide face masks to guests on request.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

 Health monitoring by daily body temperature measurements.
Before starting work, all employees will measure their body temperature during the morning hours, and will not start work if it is higher than 37.2 C and/or if they have respiratory problems. In the event of elevated body temperature and/or respiratory problems, with or without elevated body temperature, the employees will call their employer and competent family physician, and will not start work until the cause of the respiratory problems and/or elevated body temperature is determined.

 Contact with clients.
While interacting with passengers and other employees, it is necessary to maintain an appropriate physical distance of 1.5 m and use a face mask which covers the nose and mouth. Disinfectants should be available to tour managers/guides with which they will disinfect their hands regularly.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
A notice on the obligation to adhere to physical distancing (if possible every other seat should remain unoccupied, passengers should sit diagonally behind each other - zig-zag), recommendation to wear face masks and hand disinfectant must be placed at the entrance to the means of transport.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No
The transport companies must adhere to all local regulations including measures against the COVID-19 pandemic. Checks by Government Inspectors and local authority inspections are carried out regularly.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
 Physical distancing
During their hotel stay, visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the hotel premises (lobby, reception, sport-recreational content, payment counters), as well as in the employees’ work area.

 Visible notices and informing the guests.
It is necessary to place information regarding the hygienic procedures at the entrances to the hotel premises in a visible place, or place information with guidelines on proper behavior and protection measures in rooms where the guests are staying, or give this information to the guests during check-in, or place an information leaflet in the accommodation unit. The telephone number of the responsible person in the hotel is available in the accommodation unit, that person is in charge of contacting health institutions in the event of that there is a suspicion of COVID-19.

 Maximum number of persons at the premises.
Comply with the rules regarding the maximum number of persons allowed in certain areas in accordance with the defined criteria of maintaining a physical distance of 1.5m in relation to other visitors, unless they are members of the same family or group.

 Paper towels and disposable materials.
It is necessary to ensure a sufficient quantity of paper towels and other disposable materials, as well as cleaning and disinfectant equipment and agents.

 Waste disposal.
It is recommended that waste bins with suitable lids should be placed in all public areas within the hotel.

 Ventilation
Regularly ventilate all areas.

 Reception hygiene
Disinfect the reception surfaces in regular intervals (e.g. every hour), and the check-in and check-out area (contact surfaces) should be disinfected more frequently than other reception areas.

 Physical distancing at the front desk
Ensure sufficient distance between reception staff and guest, as well as between staff, reduce check-in / check-out time to below 15 minutes (which is the definition of a close contact) or, if this is not possible, install partitions (made of Plexiglas or similar material that ensures the required sanitary distance). The maximum number of persons at the reception area is regulated and restricted pursuant to physical
distancing measures of 1.5 m.

 Informing the guests and employees
The reception staff should be adequately informed regarding COVID-19, so that they can carry out their assigned tasks without issue and prevent the potential spread of COVID-19 within the institution. They should be able to inform the guests who are inquiring about the hotel policy regarding the implementation of preventative measures or other services which the guests may request (for example, medical and pharmacy services available in the area or in the facility itself, telephone numbers of epidemiologists on call and similar).

 Application of technology
Encourage online check-in/book in and applications from home (one option is to facilitate the possibility of directly registering the guest on e-visitor), contactless payment, advance payment, self-scanning of documents and similar (where applicable and possible).

 Check-out
Advise guests to announce their check-out plans in advance, so that the invoices can be prepared on time and in order to avoid unnecessary delays at the reception.

 Currency exchange and ATMs.
Prefer, where possible, for the money to be exchanged and withdrawn at the ATMs which are located externally/outside of the reception area. The ATMs are located on public premises where disinfectant dispensers are available.

 Elevators
Place safety instructions, including the maximum number of guests allowed at one time, in front of and inside the elevator. The elevators are located in public premises which are covered by disinfectant dispensers, and the maximum number of persons allowed in an elevator may be ignored if the users are part of the same family or share an accommodation unit.

 Conditions for maintaining the hygiene of sanitary facilities
Intensified cleaning, disinfection and ventilation of public sanitary facilities every two hours (and more often if necessary), increase the number of employees responsible for daily cleaning in each sanitary facility. Restrict the simultaneous use of a sanitary facility in accordance to its size and prescribed sanitary conditions.

 Business centers/conference areas
Mandatory disinfection of tables and all of the equipment after use. Adhere to 1.5 meter physical distancing rule between individual guest groups.

 Equipment availability
If necessary, provide guests with available thermometers and protective masks and gloves (upon request).

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

 General protective measures
Avoid close contact with individuals who are exhibiting symptoms of elevated body temperature, coughing and/or difficulty breathing. Avoid touching the face, mouth, nose and eyes, shaking hands and intimate conversations, and maintain social distancing. When coughing or sneezing, cover your mouth and nose with your elbow or paper handkerchief, which needs to be thrown into the rubbish bin immediately afterwards and you should wash your hands. Regularly wash your hands with soap and water, or use an alcohol based disinfectant, or other agent which is safe on skin and has virucidal properties according to the manufacturer’s instructions.

 Maximum protection of customers and hotel staff
If possible, install a protective barrier at the place of service and at the cash register which will physically separate the cashier from the customer. Contactless payments should be encouraged. While they are on the hotel premises, visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Daily checks of body temperature
The staff should measure their body temperature before their morning shift. If their body temperature is higher than 37.2 °C in the morning, if the person feels sick or has any signs of the diseases (refers to all symptoms and signs of the disease, not just respiratory diseases), they should contact their superior and not come to work until he calls the physician.

 Working in two shifts
If possible, work should be organised in two shifts, in such a way that there is at least an hour separating the first and second shift, that hour should be used for cleaning and disinfecting surfaces during routine cleaning. The surfaces are disinfected with an alcohol-based disinfectant with a concentration of at least 70%, or some other agent which is safe on skin and with declared virucidal properties pursuant to the manufacturer’s instructions.

 Informing the staff
Before starting work / opening, educate the staff on all measures which are being implemented.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
Hotels are inspected by Inspectors General and Inspectors from the Ministry of Tourism. Local government Tourism Inspectors are conducting spot-checks as well. All hotels and staff must adhere to local government regulations and recommendations.

Beach

Are there any special restrictions when using the beach?

No
 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and other general measures.

 Maximum number of persons at the premises
The maximum number of people allowed at the sea and freshwater bathing areas at the same time is determined in accordance with the principle of 15 people per 100 m2 of net area.

 Physical distancing
All visitors and employees are advised to comply with the physical distancing rule of 1.5m The concessionaire must separate deckchairs so that the physical distance of 1.5 meters is ensured (ensure that a person is present who can supervise the prescribed measures), and disinfect the deckchairs several times per day, especially after an individual guest is no longer using the deckchair and before another guest uses it. If there are other seating options at the bathing area, they also have to be arranged so that they are placed 1.5m away from each other.

 Hand disinfection
It is necessary to place disinfectant dispensers at reasonable intervals and in visible places (e.g. alcohol-based with a concentration of at least 70% or other agent with declared virucidal properties pursuant to the manufacturer’s instructions and which can be safely used on the skin).

 Water usage
Maintain a physical distance of 1.5 m while swimming.

 Conditions for maintaining the hygiene of sanitary facilities
It is necessary to increase the cleaning and disinfection frequency of sanitary facilities to every two hours (and more often if necessary), and to increase the number of employees responsible for daily cleaning in each sanitary facility. Restrict the simultaneous use of a sanitary facility in accordance to its size and prescribed sanitary conditions.

 Regular monitoring of recreational waters
The monitoring is conducted by the employees of the Institute of Public Health, i.e. the authorised laboratory in accordance with the Plan and Program for Monitoring Sea Beaches and Inland Bathing Areas. The laboratory employees, who are sampling and analyzing the water, must adhere to the usual protective and security measures while taking samples and analyzing, and comply with the professional standards of conduct, general protective measures and general recommendations in regard to maintaining physical distance and personal hygiene.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No
 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and other general measures.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

No
 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant.
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in the shops and other facilities will be restricted to the size of the premises and general physical distance recommendations apply.
Indoor premises of restaurants and bars are closed. Service is only available at outdoor terraces (maintaining social distancing), take-away and drive-ins.

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes
 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in will be restricted to the size of the premises and general physical distance recommendations apply (max. 25 pax)

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in the shops, restaurants and other facilities will be restricted to the size of the premises and general physical distance recommendations apply.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed at the premises will be restricted to the size of the facility and general physical distance recommendations apply (max.25 pax).

Will waterparks and themeparks be open?

No

Do they have any restrictions?

 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and regarding other general measures.

 Maximum number of persons at the premises
The maximum number of people allowed at the swimming pool area at the same time is determined in accordance with the principle of 15 people per 100m2 of net floor area (including the surface area of the pool).

 Physical distancing
All visitors and employees are advised to comply with the physical distancing rule of 1.5m
Deckchairs have to be separated so that physical distancing is ensured (a lifeguard, or a person who can supervise the prescribed measures, has to be present at the pool), and the deckchairs have to disinfected several times per day, and especially after an individual guest is no longer using the deckchair and before another guest uses it. If there are other seating options at the bathing area, they also have to be arranged so that they are 1.5m away from each other.

Will boat excursions be available?

Yes

Do they have any restrictions?

 Visible notices
It is necessary to place a notice on the obligation of maintaining physical distance, to wear face masks in the indoor areas of the tourist ship and disinfect hands when boarding. The agency is obliged to warn passengers before departure that they are obligated to have their own face masks, gloves and disinfectants.

 Hand hygiene
Whenever possible wash your hands with soap and water for 20 seconds while travelling, and when this is not possible, use disinfectants containing 70% alcohol or other hand disinfectant with proven virucidal effect. Hands have to be washed before coming aboard, after disembarking, after cleaning the ship or when the hands are visibly dirty, and in all other recommended situations (after going to the toilet, before eating, before and after touching your face and similar). The disinfectant has to be readily available at the ship’s entrance, and hand disinfection is necessary during boarding (staff and passengers).

 Hygiene and air conditioning units, heating and ventilation units
The interior of a means of transport has to be regularly cleaned and disinfected after each trip, during which special attention has to be given to the passengers’ head and arm rests, door grab handles and windows. Passenger space has to be regularly ventilated while idling at rest stops. The use of air conditioning units and heating should be avoided. The general recommendation is to ventilate closed spaces by opening windows, and refrain from using ventilation systems. When using ventilation systems, special attention should be given to the state of the filters and maintaining the correct condition of the air exchange rate indoors. The proper functioning of the ventilation and air exchange equipment has to be checked. It is recommended to use ventilation with increased percentage of external air which circulates into the system, and to not use re-circulation mode in order to encourage the exchange of air which reduces the concentration of potentially infectious particles.

 Contact with passengers.
It is necessary to maintain a physical distance of 1.5 m in everyday social contact with passengers and other people. If the drivers are placing the luggage in the luggage compartment, it is necessary that they disinfect their hands afterwards.

Are diving centers open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed at the premises will be restricted to the size of the facility and general physical distance recommendations apply.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

If the persons cross the state border and develop symptoms of the disease after entering into the Republic of Croatia, they will stay in their hotel/accommodation and contact their reception/host, i.e. organiser of their arrival, via telephone, who will notify the epidemiologist on standby or the primary healthcare physician.
Outside of the working hours of the primary healthcare physician, the host of the foreign (official) person, who is exhibiting pronounced symptoms of the disease, calls the emergency medical services or contacts the closest COVID-19 infirmary via telephone.

If a person is exhibiting signs of the disease when entering the Republic of Croatia, the border police shall inform the border sanitary inspector and / or the sanitary inspector of the Regional or Central Office of the State Inspectorate. Such persons are recommended not to enter the Republic of Croatia, and if they have to cross the state border due to urgent reasons, they are sent to the available health institution for testing and treatment by the shortest possible route, that is, they are sent to be tested and undergo isolation. Any additional steps that the patient must follow in such a case will be specified on the spot by the medical authorities, according to the individual case.

Will the hotel be put under quarantine?

No
The hotel is unlikely to be quarantined (unless mass infection occurs) and the recommendations of the health authorities need be followed. After isolation/transportation of the guest, cleaning and disinfection shall be performed in the places where they have resided. Other necessary measures will be determined locally by the medical authorities and epidemiologists according to each individual case.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
Depending on the severity of the case and local facility situation it may require the patient and his co-travellers to be moved. The necessary measures will be determined locally by the medical authorities and epidemiologists according to each individual case.
If one member of a family staying in a holiday property is positive, the other members will stay in self-isolation in the same property or where the local coronavirus crisis management team decides depending on the severity of each individual case and likelihood of further contamination.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
If the infected person is from an EU member state, the Croatian Health Insurance Agency (HZZO) will send an invoice to their country. If he or she is a third-country national and has no travel insurance, it is likely that they will need to cover the costs themselves.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
In the event that symptoms of acute respiratory infection occur (cough, sore throat, elevated body temperature, shortness of breath/trouble breathing, loss of smell and taste) it is necessary to stay at hotel/accommodation and notify the hotel management/reception/host who will contact local health authorities and epidemiologist team on stand by. In the event that severe, life-threatening symptoms suddenly occur, the person should contact the emergency medical services (112).

HOTEL INFO

HOTEL ZORA COVID 19 SOP AND HOUSE RULES
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Plitvice Lakes National Park
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Maistra Hotels
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Information poster for public spaces COVID-19
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Hospitality_Facilities
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Suncani Hvar Hotels
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Le Meridien Lav safety pathway
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HOTELI MAESTRAL - COVID 19 ENG pdf
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HOTEL HVAR COVID 19 SOP AND HOUSE RULES
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HKorcula Hotels - Health&safety COVID-19
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Amadria Park COVID-19_EN-version
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HR - COVID9 of 01.04.2021
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Please visit this site to see all updates https://www.visitcyprus.com/index.php/en/cyprus-covid19-travel-protocol.

As of March 1st EU member states and European economic zone countries are categorised as per the ECDC categorisation into Green, Orange and Red according to their recent epidemiological performance and the relevant requirements are valid.
Remaining stated will be categorised into the same categories as of April 1st.
https://www.visitcyprus.com/files/COVID-19_Destination_Protocol_Cyprus-1_March_2021b.pdf




Also, all passengers must fill in a pre-travel documentation on-line at the following address: https://cyprusflightpass.gov.cy/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Will travellers be COVID-19 tested upon arrival?

Yes
yes if they reside in a country categorised by ECDC as "Red" or if they are part of a spot-check exercise

If a traveller tests positive to COVID-19 what happens?

Yes
Travellers will be put in quarantine or be hospitalised if needed. Family members accompanying the clients will be taken into isolation as well. Costs are covered by the Republic of Cyprus' government

Do travellers need to provide a negative Covid-19 test result?

Yes
Yes, if they are residing or have been in the last 14 days in a "Red" country as defined by the ECDC. max time is 72 hrs before arrival

Do travellers need to provide personal data at the airport upon entry?

Yes
All passengers must fill in the "Cyprus flight-pass" on-line: https://cyprusflightpass.gov.cy/
This can be filled 24 hrs prior to arrival day, not earlier

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
The Cyprus Government is committed to taking care of all travellers who test positive during their stay, as well as their families and close contacts. The government will cover the cost of lodging, food, drink, and medication, in all cases mentioned above; the traveller will only need to bear the cost of their airport transfer and repatriation flight, in collaboration with their agent and/or airline.

A COVID-19 hospital with 100 beds will be made available exclusively for travellers who test positive, and these can be increased at very short notice if required. If travellers show critical symptoms, an additional 112 intensive care units are available for their treatment, with 200 respirators on hand at any time for their perusal. 500 rooms in dedicated quarantine-hotels will be made available for close contacts of persons who test positive, and again these can be increased at very short notice if required.

This will not only ensure that they are properly taken care of, but it will also provide peace of mind to other travellers, that their accommodation
establishment is free of COVID-19. Should therefore an accommodation establishment be found to host a person who has tested positive, it will not be ordered into a 14-day quarantine; instead, the rooms used by the person who tested positive and close contacts, will undergo a deep clean and disinfection, before being utilised again.

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
No masks are required in restaurants/bars, during exercising, walking, cycling, hiking etc. is not mandatory

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

No
Kids up to 12 are normally not required to wear masks

Are there any exceptions?

Yes

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

No

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Our representatives will undergo thermal screening before entering duty and will be taken off in case they present fever or any symptoms related to COVID-19
Our representatives will wear face masks and gloves at all time
Our representatives will maintain the distances stipulated by the government
The MTS welcome desk will be disinfected regularly
Our welcome desk will have a protective acrylic barrier
Our staff is also part of the the random COVID- 19 test by the authorities

Will there be disinfectant available on the bus?

Yes
Daily cleaning/sanitising performed by the driver between services
Deep weekly disinfection
Passengers should enter through the rear door
Alcohol gel available to customers
Masks are mandatory for passengers
Gloves
Alcohol / gel solution

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
According to the Government protocol.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
Drivers and all persons in transfer service are undertake regular testing.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Accommodation establishments
Use of masks and carrying out of appropriate hand hygiene, for all housekeeping and service staff
Dispersion of guests at ‘group check-in’
Rooms will not be allocated to new arrivals, unless enough time has passed for appropriate cleaning, disinfection and aeration
Disinfection of room keys/cards after every departure
Where food or drink is displayed on self-service stations, appropriate sneeze guards or face masks are availed, and hand disinfection stations are installed; alternatively, items could be served directly by the staff

Restaurants and bars
Use of masks and carrying out of appropriate hand hygiene, for all back-of-house and front-of-house staff; masks will not be compulsory for service staff operating outdoor daytime restaurants, due to the intense heat
The maximum party size is set at 10 people. The minimum distance between persons not belonging to the same party, is 2m2 outdoors, and 3m2 meters indoors.
Menus will be disinfected after every use, unless they are disposable; alternatively they will be displayed at various communal points of the establishment, or made available digitally
Guests will be encouraged to pay by card and not by cash
Disinfection of all touch points will be carried out after each use e.g. chairs, tables, salt/pepper mills, sauce bottles, electronic payment machines etc.


What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Disinfection of sun beds, umbrellas and personal safe boxes after every use

Distance of 4m between umbrellas and 2m between sunbeds of persons not belonging to the same group

Physical distancing will not apply to life guards who are called into urgent life-saving action

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes
Only related to capacities

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Archaeological sites and museums

A. Disinfection of all touch points after every use (artifacts, touch screens, rides, door handles, seats, diving equipment, water sports equipment etc.)

B. Social distancing rules apply (2 Meters)

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes
Limited capacity is enforced from time to time & masks are to be worn

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes
Restrictions on capacity exist

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Social distancing rules apply

Are there any curfews in place and if so, what are the hours envolved?

Yes
Currently curfew is in place. Such are expected to be removed in tourist areas once the season starts

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

The number of people
Social distancing to be implemented.
Hygiene protocol to be followed.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

YES

Will boat excursions be available?

Yes

Do they have any restrictions?

YES

Are diving centers open?

Yes

Do they have any restrictions?

YES

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Traveller and immediate family or other persons traveling together will be placed in quarantine hotel at government's expense

Will the hotel be put under quarantine?

No
not if it is a single case.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Yes, Clients affected will be moved in a different property. Co-travellers will be also put in isolation, maybe in a different hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
No, as the restrictions for each country are not the same.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Repatriation arrangements and costs burden the Traveller

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Clients have to contract the hotel reception as every hotel has protocols to follow and then our emergency number or their Rep. Rep's number on board of each hotel and our emergency number is +357 99404991

HOTEL INFO

CYPRUS
Download
COVID19_Destination_Protocol_Cyprus_updated_17th_March_2021
Download
Precautionary measures for hotels and tourist accommodation
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Most travellers (for example, from United States, Canada, Argentina, Mexico, Chile, Colombia, Panama, France, Germany, Italy, Russia, Puerto Rico, etc.) do not need to present a negative COVID-19 test upon arrival to enter the Dominican Republic. Airports and other ports of entry will perform a quick, aleatory breath test to a percentage of passengers, and all those who present symptoms, upon arrival. Passengers under the age of five and crew members are exempt from this procedure. Passengers who present a vaccination card no less than 3 weeks after the last dose was placed or a negative PCR test taken within 72 hours prior to arrival in the Dominican Republic will be exempted from the random test. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations. Prior to departure, travellers should confirm with their airline provider and airport of origin regarding any testing or other related requirements for inbound flights to the Dominican Republic, or necessary requirements needed upon arrival to their country of origin.

FOR PASSENGERS AND CREW MEMBERS FROM AUSTRALIA, BRAZIL, DEMOCRATIC REPUBLIC OF CONGO, INDIA, INDONESIA, IRAQ, IRAN, IRELAND, KUWAIT, MONACO, SAINT VINCENT AND THE GRENADINES, SENEGAL, SOUTH AFRICA, SWEDEN, SYRIA, THAILAND, TUNISIA AND UNITED KINGDOM (ENGLAND, NORTHERN IRELAND, SCOTLAND, AND WALES)

All passengers and crew members arriving in the Dominican Republic from Australia, Brazil, Democratic Republic of Congo, India, Indonesia, Iraq, Iran, Ireland, Kuwait, Monaco, Saint Vincent and the Grenadines, Senegal, South Africa, Sweden, Syria, Thailand, Tunisia and United Kingdom (England, Northern Ireland, Scotland, and Wales) must present a negative COVID-19 PCR test taken no more than 72 hours prior to arrival or a vaccination card no less than 3 weeks after the last dose was administered. In case of crew members not presenting the vaccination card or PCR test, they must remain confined in their hotel or accommodation. This measure also applies to all passengers coming from the aforementioned countries arriving to the Dominican Republic from another country, and to those who have been in those countries in the last 14 days.

Passengers under the age of 5 from the aforementioned countries are exempt from the PCR requirement.


Passengers under the age of five from the above-mentioned countries are exempt from the PCR requirement.

From January 01, 2021 all travellers are required to complete an ETicket when entering or exiting the country. Visit: https://eticket.migracion.gob.do/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
As part of the immigration and customs forms provided by the airline or by Dominican authorities, passengers will be required to fill out and submit a Traveler’s Health Affidavit. Through this form, passengers declare they have not felt any COVID-19 related symptoms in the last 72 hours and provide contact details for the next 30 days.

Will travellers be COVID-19 tested upon arrival?

No
As part of the immigration and customs forms provided by the airline or by Dominican authorities, passengers will be required to fill out and submit a Traveler’s Health Affidavit. Through this form, passengers declare they have not felt any COVID-19 related symptoms in the last 72 hours and provide contact details for the next 30 days.

If a traveller tests positive to COVID-19 what happens?

Yes
Travellers showing COVID-19 symptoms or whose test results are positive will be quarantined at locations authorised by the Dominican Republic Government.

Free Health Coverage Plan: All international tourists arriving on commercial flights and visiting a hotel will be granted during the check-in process a temporary, free health coverage plan that provides coverage for emergencies in the event of an infection or exposure to COVID-19 while in-country. The coverage includes medical attention by specialists, medical transfers, transfer of a relative, penalty for airfare changes, lodging for prolonged stays and more. This insurance will be provided at no cost to visitors arriving on or before March 31, 2021 and will be 100% paid for by the Dominican government. In order to obtain coverage of the health plan the tourist must enter the country exclusively by air and only applies for guests staying at a hotel. For more information or to receive assistance while in the country in the event of exposure, please contact the Seguros Reservas Assistance Line by dialing +1 809 476 3232 so that a representative can determine the appropriate course of action on a case by case basis.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

72hours.

Do travellers need to provide personal data at the airport upon entry?

Yes

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
100% of the Tourism sector personnel (hotels, airports, restaurants, transportation, etc.) have been vaccinated.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Face masks are mandatory in all public spaces.

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers should bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Training on new COVID-19 regulations.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Public transportation will operate with a limited capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Hotels must comply with strict guidelines set by The Ministry of Tourism and include the following:
Taking the temperature of each guest at check-in and having them sign a declaration of health
Providing guests with masks and disinfectant gel
Redistribution of hotel spaces to maintain distance in all common areas (reception, restaurants, swimming pools, )
Baggage disinfection
Elimination of self-serve food and beverage, so that utensils are handled only by establishment personnel
Special protocols for the care and isolation of guests with symptoms

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Hotels must comply with strict guidelines set by The Ministry of Tourism.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Maintain social distancing

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes
Providers must comply with the following:
Taking the temperature of every passenger prior to boarding any excursion transportation
Thoroughly sanitizing all equipment used by customers (tanks, masks, paddles, etc.) before and after use
All boats will be sanitized before and after each use
Maintaining established safety distance throughout the activity

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants are able to open but subject to government guidelines regarding social distancing.
Bars/Clubs are able to reopen with restrictions of 75% of their maximum capacity.

Are public transportation and taxis available?

Yes
Restricted maximum occupancy

Are nightclubs open?

Yes

Do they have any restrictions?

Restricted to 75% of their maximum capacity.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They must comply with government guidelines for social distancing etc.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restricted maximum capacity of 85%.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Visiting hours for protected areas and national parks will be Monday through Friday from 8:00 a.m. to 5:00 p.m.; Saturdays and Sundays from 8:00 a.m. to 4:00 p.m.

Will boat excursions be available?

Yes

Do they have any restrictions?

Restricted maximum capacity of 85%.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

The Ministry of Health advises of mandatory quarantine or self-quarantine for COVID-19 positive patients. Please call *462 for further instructions.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
The Ministry of Health advises of mandatory quarantine or self-quarantine for COVID-19 positive patients. Please call *462 for further instructions.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Customer's Travel Insurance.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers should contact their Travel Agency. We do not have local representatives available in destination.

HOTEL INFO

PCIAirport_Measures
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1 - protocolo de turismo v2 OFICIAL 30 DE JUNIO
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Dom Rep Protocols
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eng-protocolo-9.07-ultima-versi-n-10.07.2020
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Will travellers be COVID-19 tested upon arrival?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

If a traveller tests positive to COVID-19 what happens?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Do travellers need to provide a negative Covid-19 test result?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
The quarantine locations have been assigned by the Ministry of Health and authorities.

Do they have international speaking staff at the hospitals?

Yes
English

Masks

Is it compulsory to wear masks?

Yes
Travellers have to wear a Mask in all Transportation and all public areas.

Do travellers have to always wear a mask?

Yes
Travellers have to wear a Mask in all Transportation and public areas.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
Travellers have to wear a Mask in all Transportation and public areas.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Our representatives will undergo thermal screening before entering duty and will be taken off in case they present a fever or any symptoms related to COVID-19.

Our representatives will wear face masks at all times.

Uniforms will be changed daily, washed/disinfected and ironed.

Our representatives will keep a social distance of minimum 2m.

If presence meetings will take place, the rep will organise the space in order to assure 2m between guests

Daily temperature check for the reps before any meetings.

Regular temperature checks.

Will there be disinfectant available on the bus?

Yes
Alcohol gel available to customers.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Yes, the capacity has been reduced to maintain social distancing.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Please see the Egyptian Tourism Federation (ETF) PDF document attached.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Please see the Egyptian Tourism Federation (ETF) PDF document attached.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
Hotels must apply for a new certificate to comply with the health and safety protocols amid the COVID-19 pandemic. This certificate will be issued by 3 authorities ; the Ministry of Health, the Ministry of Tourism and the Hotels Association authority. Without this certificate the hotel will not be able to operate or open.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
Almost all hotels have passed the measures and are already opened.

Beach

Are there any special restrictions when using the beach?

No
However, considering the social distances.

Will beach access need a reservation and time slots?

No
However, considering the social distances.

Are there limitations for watersports?

No
However, considering the social distances.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
all outside areas are open and can be used.

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

No , and not all nightclubs are open.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

taking the measurements and precautions , mask, sanitiser , social distance, etc...

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

wearing mask, and maintain the social distances.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

No

Will boat excursions be available?

Yes

Do they have any restrictions?

No

Are diving centers open?

Yes

Do they have any restrictions?

No

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

If a traveller becomes taken ill with COVID-19 the situation will be handled by the Ministry of Health and authorities. The traveller will either be quarantined in a hospital or quarantined in the hotel room. The local health authority can opt to either send the individual to the referenced local COVID-19 hospital or not, depending on person’s clinical situation.

Will the hotel be put under quarantine?

No
just in case the hotel will have too many cases , it will be decision of the health ministry wether to put the hotel under quarantine or not.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
They will stay in the hotel they have booked however will have be quarantined in their room.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes
However, we will follow the instruction of the tour operator which the clients have booked with.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
will be according to the instructions of The tour operators whom the clients have booked their holiday with or through their embassies.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The traveller can contact an MTS Egypt representative , with emergency number +2 01000 91 55 75
In case the traveller finds themselves not at the hotel and may feel any symptoms they can call the following number: +2 01000 91 55 75

HOTEL INFO

SUNRISE COVID 19 Spread Prevention Procedures
Download
Statement of the Premier minister 11th June
Download
ETF Opening up tourism 20200419
Download
JAZ Hotels Hygiene Safety Toolkit Post COVID-19 (V4)
Download
JHG Hygiene Protocol against COVID19
Download
Pickalbatros Hotels Operational considerations for COVID-19
Download
Presentation
Download
Steigenberger Measures and guidelines for reopening_Steigenberger Hotels and Resorts_29042020
Download
The Three Corners Hotels & Resort commitment towards our guests and employees, action plan to ensure a safe and relax environment towards the Covid 19
Download
Egypt Safety Badge
Download
Press Release. The Ministry of Tourism & Ministry of Aviation 14JUN
Download
Press Release. The Ministry of Civil Aviation 14JUN
Download
Press Release .Museums. The Tourism and Antiquities Ministry 14JUN
Download
REGULATIONS FOR THE RESUMPTION OF TOURSIM TO EGYPT
Download
Declaration form
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

On behalf of the Greek Government and the Greek Ministry of Tourism, we would like to inform you that we have done everything in our power to make sure you stay safe during your stay in Greece. Your health is our absolute priority.

On May 14, Greece opened its borders in a safe and attainable manner.

In the paragraphs follow, we provide a step-by-step guide on how to prepare before travelling to Greece as of May 14th.
These guidelines are in place to ensure the protection of your health, as well as the health of your loved ones and all those involved in offering you a safe hospitality experience:

- As of May 14th, travelers arriving in Greece are required to have a negative PCR certificate from a testing laboratory, for a Covid-19 test taken no later than 72 hours before arrival.
This test is mandatory for all tourists (including children over the age of 6), regardless of the epidemiological situation in the country of departure.

- Proof of a negative test is not required however for all travelers that have completed their vaccination (i.e., 14 days have elapsed since the last vaccination, depending on the doses required) and hold a vaccination certificate.

Acceptable vaccines are: Pfizer BioNtech, Moderna, Astra Zeneca/Oxford, Novavax, Johnson + Johnson/Janssen, Sinovac Biotech, Gamaleya (Sputnik), Cansino Biologics, Sinopharm among others.

- Proof of a negative PCR test is not required if the traveler was tested positive with COVID-19 in the past 2 to 9 months. This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection.

- Every traveler who arrives in Greece, regardless of the certificate in their possession, may undergo a random health screening. If you are selected, please keep in mind that the screening is mandatory. In case of refusal, authorities reserve the right to refuse entry into the country. The selection is made through a targeted sampling system ”EVA” used also in the summer of 2020.

- Important clarification: Entry of tourists in Greece is not subject to vaccination. Presenting a vaccination certificate greatly facilitates the procedures upon arrival. However, in no case is a vaccination or antibodies certificate considered a "passport".

- The countries from which entry is allowed, under the aforementioned conditions, without the requirement for subsequent self-isolation are: EU & Schengen Area countries, USA, UK, Israel, Serbia, UAE, New Zealand, Australia, South Korea, Thailand, Rwanda, Singapore, the Russian Federation, North Macedonia, Canada, Belarus, Bahrein, Qatar, China, Kuwait, Ukraine, Bosnia and Herzegovina, Montenegro *, and Saudi Arabia.

* For Montenegro, passengers must carry both a vaccination certificate and a negative PCR certificate from a testing laboratory, for a COVID-19 test taken no later than 72 hours before arrival.

- Non EU citizens are strongly advised to choose direct flights to Greece. In any other case, travelers should abide by the stop-over country requirements.
Passengers are allowed to enter the country through all international airports and the ports of Patras, Igoumenitsa and Corfu.

Travellers are allowed to enter from the land borders through the entry gates of Promachonas and Ormenio in a 24h basis and Evzonoi and Nymfaia from 07:00 to 23:00.

Cruising and yachting is allowed. Maritime connections with Albania and Turkey are temporarily restricted.

REQUIREMENTS FOR VISITORS

Before arrival:
- Tourists must fill in the Passenger Locator Form (PLF) no later than 23:59 (11.59 PM) of the day before arriving in Greece. For more information, please click here.

Prior to departure, all travelers must ensure that they carry an acceptable form of certification of their health condition. Acceptable documents include:

- A negative PCR molecular test result from a laboratory; the test must be taken up to 72 hours before entry.

- A vaccination certificate issued by a certified authority.

- A certificate of recovery from the SARS-CoV-2 virus infection issued by a public authority or a certified laboratory.

- Proof that the traveler was tested positive with COVID-19 in the past 2 to 9 months. This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection.

All certificates must include the critical information (i.e. number of doses and their respective dates) in English, German French, Italian, Spanish, Russian and the person’s full name must match the name on the passport or any other recognized travel document.

Upon arrival:

Travelers arriving in Greece are subject to:

- Sampling RAPID antigen tests at the entrance gates for selected individuals drawn from a targeted sampling system, based on the ”EVA” system.

- Mandatory isolation if they test positive for SARS-Cov-2, following a sampling test. In this case, the travelers and their travel companions are accommodated in quarantine hotels, where they will undergo further PCR testing to confirm the initial diagnosis. Guests will stay in seclusion hotels for a maximum of 10 days. The expenses of the accommodation in quarantine hotels are covered by the Greek state.

Compliance with the health protocols during transport and throughout your entire stay in Greece is the key factor that will allow all of us to stay safe and return to normality.

We appreciate your understanding and apologize in advance for any additional inconvenience.

We extend a warm thank you for the cooperation, and for choosing our country for your holidays.

We look forward to welcoming you to Greece.

QUESTIONS AND ANSWERS FOR THE OPENING OF TOURISM 2021

How can one travel to Greece?

Greece is ready to welcome visitors applying advanced health protection protocols. In 2021, Greek Tourism is ready to operate with the maximum safety possible, for tourists, employees and every person involved in the provision of tourist services.

Isolation (quarantine) for visitors from abroad is no longer required. However, entry into Greece will be allowed under the following conditions:

A. Travelers must have one of the following:

- Vaccination certificate issued by an appropriate body in the traveler's country of origin.

- Instead of a vaccination certificate, travelers are required to show a negative PCR test conducted up to 72 hours before traveling.

- Alternatively, the traveler can show proof that was tested positive with COVID-19 in the past 2 to 9 months. This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection.

B. All visitors must complete the electronic PLF document at least 24 hours before traveling.

C. Upon entering Greece, visitors may undergo targeted tests. In the event of a positive result, travelers will be temporarily accommodated in an isolation hotel, free of charge. If a positive incident is detected following a sampling test at the land borders, then entry into the country may not be allowed.

What are the health protocols for the people working in the tourism sector?

Employees in the Greek tourism sector are vaccinated with the general population, according to government planning. Until their vaccination, all employees are obliged to undergo tests twice per week (self-test or rapid test). Furthermore, they are encouraged to test even more frequently, in order to ensure timely isolation.

Which vaccines are acceptable for the vaccination certificate?

Acceptable vaccines are: Pfizer BioNtech, Moderna, Astra Zeneca/Oxford, Novavax, Johnson + Johnson/Janssen, Sinovac Biotech, Gamaleya (Sputnik), Cansino Biologics, Sinopharm

What applies to international flights?

As of May 14th, flight restrictions from EU countries will be lifted, as well as from a number of other countries (USA, UK, Israel, Serbia, UAE, New Zealand, Australia, South Korea, Thailand, Rwanda, Singapore, the Russian Federation, North Macedonia, Canada, Belarus, Bahrein, Qatar, China, Kuwait, Ukraine, Bosnia and Herzegovina, Montenegro *, and Saudi Arabia.). Quarantine will not be required.
Furthermore, our country welcome flights at all international airports.

* For Montenegro, passengers must carry both a vaccination certificate and a negative PCR certificate from a testing laboratory, for a COVID-19 test taken no later than 72 hours before arrival.

What will apply to land travel?

Travelers are allowed to enter through the entry gates of Promachonas and Ormenio in 24H basis and Evzonoi and Nymfaia from 07:00 to 23:00.

What about ferry connections?

As of 14/5/21 the quarantine is lifted for passengers who arrive by ferry to the main port entrances (Patra, Igoumenitsa, Corfu). Maritime connections with Albania and Turkey are restricted.

How can the visitors move to or from their hotel?

If travel across counties is prohibited, guests will be able to travel from the airport to the lodging they have booked with their hotel voucher and PLF.

What will apply to guests during their stay?

During their stay in Greece, visitors must follow all measures that apply to Greek citizens.

Will there be business activity protocols?

In all tourist activities, tourist transport and tourist visits to other places of interest, the same protocols as those in 2020 will apply, with some small adjustments. These protocols have proved effective, and will be updated according to epidemiological conditions. The Ministry of Tourism and the Hotel Chamber of Greece will provide certification to all lodgings that apply these protocols. Moreover, training material will be provided to the employees of these businesses, in order to ensure the correct application of all health and safety measures against Covid-19.

Will there be quarantine hotels?

The plan for the opening of Greek Tourism provides for the existence of specific isolation (quarantine) hotels near each entrance gate, as well as in other strategic points nationwide. This way, an adequate safety net for case management will be in place, combined with an early detection upon the arrival of tourists from abroad. The cost for the isolations hotels are covered by the Greek state.

What will apply to minors under the age of 12?

Only children under the age of 6 will not be required to undergo a PCR test.

When will the departure and arrival of private yachts be allowed and from which countries?

The departure and arrival of yachts (except those coming from Albania and Turkey) is allowed with some restrictions, while the same terms and conditions will apply both for Greek and foreign citizens

What will apply to cruise ships?

From May 14th, cruise restrictions are completely removed, always enforcing very strict protocols that are applied to these activities.

What if the visitor’s country requires a test for his/her return?

It is possible to perform PCR or antigen tests directly at the place where each guest stays, if the guest needs a test for returning home. This makes it easier for every tourist to be consistent with his/her obligations in order to safely return to his/her country.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Will travellers be COVID-19 tested upon arrival?

Yes
Possible random sampling tests for the COVID-19 may apply upon arrival into the country.

If a traveller tests positive to COVID-19 what happens?

Yes
In the event of a positive result, they will be contacted and placed on 14-day quarantine, with expenses covered by the Greek state

Do travellers need to provide a negative Covid-19 test result?

Yes

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Τravellers will have to bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Handwashing and respiratory hygiene
Social distancing – 1.5m
Body temperature checks- routine evaluation
Eye protection
Masks
Gloves
Alcohol / gel solution

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Buses (Public / Private)
Both public and private buses are allowed to transfer up to 85% occupancy of their maximum capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
As already informed, the Greek Government announced Special Health Protocols for the Tourism enterprises of which operate complementarily and prevail in their case current terms of operation of these companies. The Health Protocols include an Action Plan for the Accommodation Properties to take preventive measures to effectively manage suspected Covid-19 cases in order to limit the spread of the virus to staff and guests.

More specifically, a certification is established with the title “Health First”, which is mandatory for all tourist accommodations that will operate again the year 2021. This certification must be posted in a prominent place in the common reception area of the accommodation and proves that the company complies with health care protocols’ content.

Accommodation Protocol details / Action Plan
Coordinator appointment: Each Accommodation has to appoint a certified coordinator to oversee the implementation of the action plan and to train the rest of the personnel.
 
Coordinator appointment per department / Doctor (applicable to accommodations over 50 rooms): Each Accommodation has to appoint a coordinator in each dept. (F&B, Housekeeping, etc.). The coordinator will be responsible for the training of the rest of the staff and for the compliance of the protocols for each individual section of the Accommodation. The cooperation with a doctor is mandatory. The Doctor acts on the guidelines as given by EODY (The National Organization of Public Health), for the control, examination and monitoring of possible COVID-19 cases.

Staff training in health care protocols (per service / dept.):
Training includes:
- Sources and modes of transmission of the virus - Behavior and actions in case of illness from the staff
- Information procedures for those in charge of the - Methods and practices of cleaning and disinfection of identified
accommodation and the customers themselves hazard points and the likelihood of transmitting the disease
- Observance of the basic measures to avoid
contamination of COVID-19

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Staff will be trained on the following health care protocols (per service / dept.):
- Sources and modes of transmission of the virus
- Information procedures for those in charge of the accommodation and the customers themselves
- Observance of the basic measures to avoid contamination of COVID-19
- Behavior and actions in case of illness from the staff
- Methods and practices of cleaning and disinfection of identified hazard points and the likelihood of transmitting the disease.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
The Greek Government announced Special Health Protocols for Tourism enterprises of which operate complementary and prevail in their case current terms of operation of these companies. The Health Protocols include an Action Plan for the Accommodation Properties to take preventive measures to effectively manage suspected COVID-19 cases in order to limit the spread of the virus to staff and guests.


Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

Yes

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Each space will have its own internal protocol, which should follow these general rules:

- Promote sanitary prevention measures, in terms of hand hygiene, respiratory etiquette, social distance, surface hygiene and disinfection, symptom monitoring and individual protection

- Guarantee the definition of a maximum capacity for the indoor exhibition spaces

- Apply social distancing (1.5m) between visitors

- When possible, insure one way routes with visible signs

- Minimise points of visitor’s concentration

- Avoid paper promotional materials that allow undifferentiated handling

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Doctor is called to assess the situation and treat the customer.
If the patient is in need of hospitalization, he/she will be transported to the nearest appointed for Covid-19 incidents Health Unit (Public Health transportation vehicle will be used).
If the patient has a mild clinical picture, a sample is taken by the doctor for laboratory confirmation COVID-19 and stays in the hotel room until the results are announced.
Upon waiting for the examination results and ONLY for very important reasons, hotel staff can enter patient’s room. If there is a special need an exclusive staff member can be appointed to deal with the Patient.
If the incident is assessed as possible COVID-19 by the examining physician, the hotel manager communicates IMMEDIATELY with EODY (The National Organization of Public Health) at 0030 210 5212054 or the Emergency Number 1135 (24 hours a day), for stating of the suspicious case and for treatment instructions.
The doctor and hotel staff who will enter the suspect's or certified case’s room, must use personal protective equipment (masks, glasses, waterproof disposable robes). Same applies to the staff who will deal with the Patient’s room cleaning.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
If the suspected case is finally confirmed as a COVID-19 case, then he/she must be reallocated to a specially appointed quarantine hotel and later at the nearest appointed for Covid-19 incidents Health Unit, if in need of hospitalization. If not confirmed as a case of COVID-19, it is treated in the hotel with the instructions of the Doctor.
The patient is reallocated using simple surgery mask and private means of transport.
If there is a companion of the patient, who wishes to stay close to him to take care of him (e.g. spouse), he/she should be provided with a simple surgery mask and advised to wash his/her hands every time it comes in contact with the patient.
The data must always be recorded in the case of a patient's relative consent required for surgery where the patient cannot communicate.
The used protective equipment (simple one-use surgery mask, gloves, etc.) must be discarded in a bucket and in no case be reused.
After discarding the protective equipment, hands should be thoroughly washed with water and soap. It is emphasized that the use of gloves is not a substitute of hand washing, which is an important prevention method.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Specificly appointed personel of the hotel will arrange this . Greek goverment will cover the cost for the accomodation in the COVID hotels or other medical services related to covid 19

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
With the specificly appointed personel of the hotel

HOTEL INFO

The National Public Health Organization (COVID-19).
General information from the Greek health organisation
Read more
Local COVID19 regulation
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

From countries of the European Union and the Schengen Area, Great Britain and Israel, with a negative swab test, without compulsory quarantine. Travellers are still required to produce on arrival the certificate for a negative molecular or antigen swab test, taken in the 48 hours prior to arrival in Italy and to fill out the online registration.


Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health. http://www.governo.it/en and http://www.salute.gov.it/portale/nuovocoronavirus/homeNuovoCoronavirus.jsp?lingua=english

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Travellers have to provide personal data upon arrival at the airport. Some of these are provided online 48 hours before arrival.
At airports, train stations and many other public places, however, travellers must expect to have their fever measured with a scanner.

Will travellers be COVID-19 tested upon arrival?

Yes
Travellers entering Italy with a flight from the UK must carry out a swab test on arrival at the airport;

If a traveller tests positive to COVID-19 what happens?

No
They should seek medical help. Immediately inform the Department of Prevention of the Local Health Agency:
Ask the staff of the airport/hotel/accommodation facility to help you to contact the health services;
Call the regional hot line. You can find the number on the website of the Ministry of Health at the following link: Covid-19 - Regional telephone information hotlines
http://www.salute.gov.it/portale/nuovocoronavirus/dettaglioContenutiNuovoCoronavirus.jsp?lingua=english&id=5371&area=nuovoCoronavirus&menu=vuoto

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

Yes
A negative COVID-19 test must be presented. The test must be a PCR or antigen test and must not be older than 48 hours.

Do travellers need to provide personal data at the airport upon entry?

Yes
Currently there is a registration obligation in Italy. This applies especially to the regions of Sardinia, Sicily, Apulia and Calabria. In order to enter these regions, holidaymakers are obliged to fill in the documents provided by the Italian Government and send them to the competent authorities 48 hours before departure/start of the journey to the regions concerned. Without this registration, the authorities of these regions do not currently allow the stay to continue.

Please note: The form is NOT available in printed form on board the aircraft or ship. The form must be completed 48 hours before your departure for Italy.

Apulia
https://www.sanita.puglia.it/autosegnalazione-coronavirus

Calabria
https://www.rcovid19.it/censimento-spostamenti-2/

Sardinia
https://sus.regione.sardegna.it/sus/covid19/regimbarco/init?lang=de

Sicily
https://sus.regione.sardegna.it/sus/covid19/regimbarco/init?lang=de




H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The traveller will only be informed if local health authorities recommend us to contact them and put the traveller in contact with them.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes
Generally yes, but this cannot be guaranteed as it depends on the availability of the staff at that hospital.

Masks

Is it compulsory to wear masks?

Yes
Mouth protection and disposable gloves are mandatory.

Do travellers have to always wear a mask?

No
Mouth protection and disposable gloves are mandatory.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Mouth protection and disposable gloves are mandatory.

Do kids over 6 years have to wear masks?

Yes
Children under six years of age, are not subject to such obligation.

Are there any exceptions?

Yes
People with disabilities that are not compatible with the continuous use of a mask, their carers and people interacting with them, are not subject to such obligation.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Washing and respiratory hygiene
Social distancing – 1.5m

Will there be disinfectant available on the bus?

No

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Use of public transport
Buy your ticket on-line whenever possible;
When travelling maintain 1m security distance from other people;
Sit only in the places allowed and indicated by appropriate signs;
Wear a mask to cover nose and mouth.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

N/A

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No
N/A

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
N/A

Beach

Are there any special restrictions when using the beach?

Yes
Keep a distance of 2m with respect to those around you.

Will beach access need a reservation and time slots?

Yes
Generally no, but some beaches may limit access to control capacity.

Are there limitations for watersports?

Yes
N/A

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
There is a nationwide curfew from 10pm to 5am.

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

N/A

Are amusement and shows offered?

No
N/A

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Shopping malls and supermarkets are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.

Are there any curfews in place and if so, what are the hours envolved?

Yes
There is a nationwide curfew from 10pm to 5am.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Some of them are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.

Will waterparks and themeparks be open?

No

Do they have any restrictions?

N/A

Will boat excursions be available?

No

Do they have any restrictions?

N/A

Are diving centers open?

No

Do they have any restrictions?

N/A

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

If you have flu symptoms or think you might be at risk of infection, stay at the room, do not go to the emergency room or the doctor's surgery but call the hotel reception or call the regional information hotline phone number 1500

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and he co-travellers will be tested and put in quarantine


The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
N/A

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The customer will have to contact with his tour operator

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
In the event that symptoms of acute respiratory infection occur (cough, sore throat, elevated body temperature, shortness of breath/trouble breathing, loss of smell and taste) it is necessary to stay in hotel/accommodation and notify the hotel management/reception/host. The client should contact their emergency contact.

HOTEL INFO

AMTSIT1R6M Excelsior Palace Protocollo Accoglienza Inglese
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The Garda Village AMTSIT19FS
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Statement Italian National Hotel Association release-1.0-del-27-04-20
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Grand Hotel Dei Cavalieri AITBRI47AU
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Hotel La Bussola AMTSIT1K5W
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Le Roccette Mare AITREGBYX6
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Parc Hotel DE
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Parc Hotels EN
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TH RESORTS_summer 2020 guidelines
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Sina Hotels Travel-Safely_EN
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AITBRI99ZM 8piu Hotel Actions Covid Prevention
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AMTSIT1TGI RGH_RG Naxos
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Prior to checking in for a flight to Jamaica, you must get authorisation to enter from the Visit Jamaica website.

Until October 29, 2021, a person who is not a citizen of Jamaica, and has been in Argentina, Brazil, Chile, Colombia, Paraguay or Peru within 14 days of their intended date of entry, will not be approved for travel.

All travellers from 12 years and upwards arriving in Jamaica must present a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test, which was conducted within the 72 hours prior to the date of travel.

Business travellers must submit a negative COVID-19 test and be subject to testing on arrival (which they will need to pay for)
All travellers arriving in Jamaica will be screened for COVID 19 symptoms at the airport.

ALL Travellers must obtain entry authorisation and this can be obtained from the following link: htttps://travelauth.visitjamaica.com/ at least 7 days prior to travel.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
All travellers arriving in Jamaica may be tested for Covid-19 if assessed as high-risk as a result of exhibiting symptoms, exposure to persons who have tested positive, belonging to a high-risk group or other risk factors. Travellers will be screened for symptoms at the airport.

Will travellers be COVID-19 tested upon arrival?

No
On arrival in Jamaica, travellers will undergo a health screening and risk assessment and may still be required to be tested at the airport or designated facility, if, for example, they are exhibiting symptoms despite presenting a negative COVID-19 PCR test certificate to board their flight. In this case, travellers would await their test result in their hotel room.

If the test is negative, they would leave the confines of their hotel room and continue their stay in Jamaica under the “Stay in Resilient Corridor” control measure.

If the result of the test is positive, they would be isolated either at the hotel/resort or in a government facility as determined by the health authorities.

Persons not required to be tested on arrival will be allowed to go to their hotel/resort under the “Stay in Resilient Corridor” control measure.

If a traveller tests positive to COVID-19 what happens?

Yes
Traveller(s) will be isolated under supervision of public health authorities.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

Up to 3 days prior.

Do travellers need to provide personal data at the airport upon entry?

Yes

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
It is compulsory to wear masks in public areas.

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers have to wear masks in all public areas.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Our transportation company has Health and Safety Standards in place with operating guidelines. Guides and drivers have been trained on relevant policies and reporting procedures.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Hotels must comply with the health & safety guidelines of the Ministry of Health and Wellness. Each accommodation facility is required to have safety protocols and regulations in place and properly train all staff to detect cases which might develop; temperature checks, ongoing health screening, trained on-site medical professionals or COVID-19 safety point persons at each property, isolation areas at each property, and risk-based testing as appropriate is included. Further information can be found in this link: https://www.jtbonline.org/

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Guidelines from the Ministry of Health and Wellness as per document. Further information can be found in this link: https://www.jtbonline.org/

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Restriction in the hours permitted to use public beaches from 6.00am to 6.00pm daily.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Curfew in place from 8pm to 5am weekdays and and 6pm to 5am on weekends.

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes
Restricted maximum capacity.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Opening hours restricted in line with curfew.

Are there any curfews in place and if so, what are the hours envolved?

Yes
Curfew in place from 8pm to 5am weekdays and and 6pm to 5am on Saturdays.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restricted maximum capacity.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Restricted maximum capacity.

Will boat excursions be available?

Yes

Do they have any restrictions?

Restricted maximum capacity.

Are diving centers open?

Yes

Do they have any restrictions?

Restricted maximum capacity.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Any person who tested positive will be isolated in a public health facility for a
minimum period of 14 days, or until they are able to produce two consecutive
negative tests in a 48-hour period.
The Minister of Health has hotlines to contact: https://jamcovid19.moh.gov.jm/contact-us.html

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
If a visitor tests positive for COVID-19, they will be placed in isolation at their accommodation, intended stay location, or government facility as determined by the Jamaican Ministry of Health and Wellness. Travelers who require isolation should be prepared to pay the cost of isolation accommodation.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Personal Travel Insurance

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers should contact their Travel Agency. We do not have local representatives available in Jamaica.

HOTEL INFO

Tourist Experience Map_05 June Resilient Corridor vFF
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Jamaica Tourism Covid-19 Resilience Protocols_vFF
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FAQS

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Country entry restrictions

What are the entry regulations related to COVID-19?

All travellers should fill the health declaration form prior to 24 hour before arrival to Maldives, on the below link

https://imuga.immigration.gov.mv/ethd/create

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Temperature checks and screening will be carried out at the first point of entry and special attention will be given to individuals with symptoms with COVID-19

Will travellers be COVID-19 tested upon arrival?

Yes
Those with symptoms will have to have a PCR test and if one member of a group travelling together shows symptoms all members will have to be tested. The cost has to be covered by the tourist or the facility the tourist has booked the holiday.

If a traveller tests positive to COVID-19 what happens?

Yes
If the tourist tests positive they will have to isolate themselves in a room in the accommodation they have booked for their holiday or move to a quarantine facility from the government. The tourist facility shall ensure to bear the cost of transfer and accommodation of government facility.

Do travellers need to provide a negative Covid-19 test result?

Yes
It is mandatory for ALL tourists to undergo a NUCLEIC PCR TEST RESULT 96 hours prior to their scheduled departure from their first point of embarkation en route to the Maldives

Do travellers need to provide personal data at the airport upon entry?

Yes
On arrival the traveller must provide emergency contact details.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes
All hospital staff speak English and if any other language is needed hospitals can arrange for a translator.

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

Yes
When entering closed and indoor areas wearing of a masks is mandatory.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
It is advisable that a traveller should bring their own masks or they are available to buy in stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Transfer vehicles and aircraft shall comply the safety standards set forth by Health Protection Agency

Will there be disinfectant available on the bus?

Yes
Yes, (bus, boats and air crafts)

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Based on the number of seats.

For those who have a positive PCR test when tested will be transferred on individual transport.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
TBA

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Yes. There is a safety standard from the Health Protection Agency. Hotels will need to comply before reopening the facility to tourists.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Safety standard from the Health Protection Agency will need to be followed. If the staff members reject legal action can be taken.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
All hotels should apply for approval of opening with comply with the new procedures 7 days prior to opening.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
TBA

Beach

Are there any special restrictions when using the beach?

No
In the Maldives every villa has private access to the beach with enough distance between beach chairs.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

There are no nightclubs in the Maldives

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Customers must wear masks when entering the shops.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

No

Do they have any restrictions?

Will waterparks and themeparks be open?

No

Do they have any restrictions?

NA in Maldives

Will boat excursions be available?

Yes

Do they have any restrictions?

However, visiting another local island will not be allowed.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Possible lock down. Early departure or extension of the stay in case the facility where the guest is staying is placed under quarantine.

Will the hotel be put under quarantine?

Yes
If the positive case is found in the hotel only.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Effected guest may be separated and put in isolation in the same hotel or move to a quarantine facility.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes
This is still to be advised.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The guest or the hotel will arrange this. The hotel will have take the responsibility to guarantee the cost.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
Guest must contact the hotel reception and hotel will make necessary arrangement with hotel doctor to take samples for covid test and communicate with Health protection agency. Up on checkin at the hotel will also hand over the detail procedure to the guests.
Unlike other destination each resort in Maldives has a doctoron the island and hotel reception is the primary contact. For Guest house on Local inhabited islands, guests must contact the reception and hotel will make necessary arrangement with local authorities

HOTEL INFO

MDVGuideline-for-Restarting-Tourism-in-Maldives
Download
Guideline for Restarting Tourism in Maldives.pdf
Download
Maldives Travel Information.pdf
Download
AAA Care Protocol
Download
Revised - Re-opening of Resorts - Adaaran Resorts
Download
Protective Measures to Enhance Guest Safety - Adaaran Resorts
Download
Health Declaration Form - Adaaran Resorts
Download
Emergency procedure - Adaaran Resorts
Download
Resort Preventive Measures during Post COVID-19-compressed
Download
88 PS CIR 2020 59
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

GENERAL INFORMATION

Air and sea travel between Malta and specific corridor countries has resumed as of the 1st July 2020, according to the conditions stated below. A travel ban still applies to non-corridor countries.

The current travel requirements are applicable to all persons, irrespective of COVID-19 vaccination status.

In view of the new variant strains of COVID-19 unauthorised travel to and from the UK, Brazil and South Africa is still not permitted. Maltese citizens or persons with a valid Malta resident permit currently in these countries will be given the opportunity to return to Malta, subject to presenting a negative PCR test result for COVID-19, which test is to be taken no longer than 72 hours prior to arrival in Malta and testing on arrival, 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine are required.

Corridor Countries

The list of countries was published in Legal Notice (LN) 244 of 2020, Travel Ban (Extension to all Countries) (Amendment) Order, 2020; LN 255 of 2020, Travel Ban (Extension to all Countries) (Amendment No 2) Order, 2020 and amended by LN 280 of 2020, Travel Ban (Extension to all Countries) (Amendment No 3) Order 2020, LN 290 of 2020,Travel Ban (Extension to all Countries) (Amendment No 4) Order, 2020, LN 289 of 2020, Period of Quarantine (Amendment No.4) LN 388 of 2020, Travel Ban (Extension to all Countries) (Amendment No 5) Order 2020, LN 472 of 2020 Travel Ban (Extension to all Countries) (Amendment No 6) Order 2020 and LN 333 of 2020, Public Health Act, Mandatory Tests for Certain Travellers Regulations.

The current list of corridor countries includes:

Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jordan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Rwanda, San Marino, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, Uruguay, Vatican City.

Hong Kong, Macau and Taiwan are also considered as within Malta’s travel corridor countries (included with China).

Quarantine on arrival to Malta will not be applicable to those travelling from these countries, but suspected persons will be requested to have a swab test.

An 'amber' list of corridor countries is published from week to week from which arriving passengers must produce a negative PCR COVID-19 swab test result, which test must have been taken no longer than 72 hours prior to arrival in Malta. This is in line with Legal Notice 333 of 2020. If a negative test is not presented, a swab test on arrival or a 14 day quarantine period may be required.

Amber countries (updated with effect from Saturday 13th February 2021 at 00:01) from which travellers to Malta require proof of negative PCR COVID-19 swab test done within previous 72 hours currently are:

Andorra
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Estonia
France ​
Germany
Greece
Hungary
Indonesia
Ireland
Italy (all airports except Sicily and Sardegna)
Japan
Jordan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Monaco
Morocco
Netherlands
Poland
Portugal (all airports except Madeira, Azores)
Romania
San Marino
Slovakia
Slovenia
Spain (all airports except Canarias)
Sweden
Switzerland
Thailand
Tunisia
Turkey
Uruguay
Vatican City​


Prior to travelling ensure that all other documents you may require, such as visas, are in order.​
Information regarding testing and quarantine requirements for travel to European countries may be accessed online at https://reopen.europa.eu/en.

!It is important to note that persons travelling to Malta must do so from any corridor country and must have been resident in any corridor country or countries for a minimum of 14 days. Persons coming to Malta must not pass through transit airports outside the list of corridor countries!

The following is applicable to all persons travelling to Malta:
Declaration Forms:

Systems are in place to verify the origins of passengers arriving in Malta.

The Superintendence of Public Health requires that all persons travelling to Malta complete the Public Health Travel Declaration and the Passenger Locator Form​ which can be downloaded from https://www.maltairport.com/declarationforms/

Both completed forms are to be handed over to the Medical/Health staff on arrival at Malta International Airport or with the Virtu Ferries crew at the check in counter, prior departure from Pozzallo, Sicily. A false declaration on arrival will be considered a criminal offence.



WHO CAN TRAVEL? WHAT ARE THE REQUIREMENTS FOR TRAVEL?

1. Persons resident in a corridor country (including Maltese citizens and persons with a valid Maltese residence permit) for 14 days or more

There is no travel ban to and from the above-listed corridor countries. Any persons coming to Malta from corridor countries must not pass through transit airports in countries that are not corridor countries.

Passengers travelling to Malta are required by the Superintendence of Public Health for Malta to complete the Public Health Travel Declaration Form and the Passenger Locator Form which can be downloaded from https://www.maltairport.com/declarationforms/.

Both completed forms are to be handed over to the aircraft crew or dropped within the deposit boxes available on exit from the Terminal Temperature Screening Points following arrival at Malta International Airport or with the Virtu Ferries crew at the check in counter, prior to departure from Pozzallo, Sicily. A false declaration will be considered a criminal offence.

With effect from 22 August 2020 in accordance with Legal Notice 333 of 2020 (https://legislation.mt/eli/ln/2020/333/eng/pdf), persons travelling to Malta from the 'amber' list of corridor countries published from week to week in the Government Gazette, must produce a negative PCR COVID-19 swab test result, which test must have been taken not longer than 72 hours prior to arrival in Malta. See list of current amber countries above.

If, on arrival, a negative test result is not presented, a swab test may be carried out or a 14 day quarantine period may be required.

In view of the new variant strain of COVID-19, Maltese citizens or persons with a valid residence permit currently in the UK, Brazil and South Africa will be given the opportunity to return to Malta, subject to presenting a negative PCR test for COVID-19 taken no longer than 72 hours prior to arrival in Malta, testing on arrival and 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine.

Prior to travelling make sure that all other authorisations and documents you may require, such as visas, are in order.

2. Maltese citizens or persons with valid residence permit coming from non-corridor country returning home (not on vacation)

Maltese citizens or persons with a valid residence permit for Malta do not need any special authorisation to return to Malta via flights from any corridor country please refer to list of countries above.

If travelling from a country from which outbound travel is not yet permitted and if the pertinent authorities of the country require it, you may request a travel confirmation letter. This document is intended for entry into Malta and not for border crossing in third countries as this remains the discretion of the country concerned. Kindly direct requests to sitcen.mfea@gov.mt, copying covid19.vetting@gov.mt​ with: CONSIDER in subject line.

Systems are in place to verify the origins of passengers arriving in Malta. Passengers travelling to Malta are required by the Superintendence of Public Health for Malta to complete the Public Health Travel Declaration Form​ and the Passenger Locator Form which can be downloaded from https://www.maltairport.com/declarationforms/

Both completed forms are to be handed over to the Aircraft Crew or drop the Forms within the deposit boxes available on exit from the Terminal Temperature Screening Points following arrival at Malta International Airport or with the Virtu Ferries crew at the check in counter, prior departure from Pozzallo, Sicily. A false declaration will be considered a criminal offence.

Prior to travelling make sure that all other authorisations and documents you may require, such as visas, are in order.

Such persons will also be required to follow the medical protocol hereunder:

• PCR Swab Test done within 7 days of flying to Malta which must be Negative (The result, from a licensed or accredited lab, must be available by the time of travel)

• PCR Swab Test done on day 7-10 from arrival in Malta (For an appointment for a free test please contact 111 or +356 2132 4086 if calling from a non-Maltese number)

• You must also observe quarantine, in isolation from all other persons for 14 full days from arrival in Malta. You must not come in contact with other household members if you must share a household. Other household members also need to observe quarantine. The quarantine period needs to be observed in full regardless of any negative swab results. This is as per LN 63 of 2020, the Period of Quarantine (Amendment) Order, 2020, further amended by LN’s 79, 252, 279 and 289 of 2020.

• Swab test results and the address where quarantine is to be observed must be sent by email to quarantine.covid19@gov.mt​

Alternatively, in order to travel to Malta you would need to spend 14 days in a green corridor country before reaching Malta. Once this is achieved, you will then be free to travel to Malta without the need for testing or quarantine, unless travelling from a corridor country on the amber list.

With effect from 22 August 2020 in accordance with LN 333 of 2020 (https://legislation.mt/eli/ln/2020/333/eng/pdf), persons travelling to Malta from the 'amber' list of corridor countries published regularly in the Government gazette, must produce a negative PCR COVID-19 swab test result, which test must have been taken not longer than 72 hours prior to arrival in Malta. See list of current amber countries above. ​


If, on arrival, a negative test result is not presented, a swab test may be carried out or a 14 day quarantine period may be required.

In view of the new variant strain of COVID-19, Maltese citizens or persons with a valid residence permit currently in the UK, Brazil and South Africa will be given the opportunity to return to Malta, subject to presenting a negative PCR test for COVID-19 taken no longer than 72 hours prior to arrival in Malta, testing on arrival and 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine.​

Prior to travelling make sure that all other documents you may require, such as visas, are in order.

3. A non-Maltese citizen or person not in possession of a valid residence permit coming from a non-corridor country for non-essential reasons.

If you are not a Maltese citizen or do not have a valid residence permit for Malta, you are currently not allowed to travel to Malta from a non-corridor country. In order to travel to Malta you would need to spend 14 days in a corridor country before reaching Malta.

Once this is achieved, you will then be free to travel to Malta without the need to quarantine or the need to adhere to any other medical protocol, unless travelling from a corridor country on the amber list.

With effect from 22 August 2020 in accordance with Legal Notice 333 of 2020 (https://legislation.mt/eli/ln/2020/333/eng/pdf), persons travelling to Malta from the 'amber' list of corridor countries published from week to week in the Government Gazette, must produce a negative PCR COVID-19 swab test result, which test must have been taken not longer than 72 hours prior to arrival in Malta. See list of current amber countries above. ​

If, on arrival, a negative test result is not presented, a swab test may be carried out or a 14 day quarantine period may be required.

In view of the new variant strain of COVID-19, Maltese citizens or persons with a valid residence permit currently in the UK, Brazil and South Africa will be given the opportunity to return to Malta, subject to presenting a negative PCR test for COVID-19 taken no longer than 72 hours prior to arrival in Malta, testing on arrival and 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine.​​

Prior to travelling make sure that all other authorisations and documents you may require, such as visas, are in order.​

4. A non-Maltese citizen or person not in possession of a valid residence permit coming from a non- corridor country for essential reasons.

Essential reasons include humanitarian reasons, medical reasons, re-unification of partner, spouse or children with a Maltese citizen or resident in Malta, essential workers.

Approval following consideration will be only be given after verification of the situation with all relevant testimonials and/or documentation to be sent to by email to covid19.vetting@gov.mt, and subject to medical protocol for testing and full 14-day quarantine.



5. Third country national travelling to join/meet a spouse/partner who is a Maltese citizen/resident in Malta

Please provide copies of all relevant documentation of yourself and your partner for verification purposes by email to covid19.vetting@gov.mt. You will also need to provide a declaration attesting to your relationship and its duration. If you are accepted to travel to Malta you will be required to follow the medical protocol for testing and observe 14 days of quarantine.

If your husband/wife is in Malta and is Maltese citizen or has a valid residence permit, then you may be given permission to return to Malta. Please provide copies of all relevant documentation including passports, IDs, residency permits etc for verification purposes by email to covid19.vetting@gov.mt. If you are accepted to travel to Malta you will be required to follow the medical protocol for testing and observe 14 days of quarantine.



6. Maltese residents

As holders of Malta residence permits (please send scanned copies of your documents to covid19.vetting@gov.mt), you will be able to travel directly to Malta and adhere to the following Medical Protocol for testing and quarantine of persons arriving in Malta, which includes:

• PCR Swab Test done within 7 days of flying to Malta which must be Negative (the result, from a licensed or accredited lab, must be available by the time of travel).

• PCR Swab Test done on day 7-10 from arrival in Malta (for an appointment for a free test please contact 111 or +356 2132 4086 if calling from a non-Maltese number).

Full 14-day quarantine from the date of arrival must also be observed, in isolation from all other persons for 14 full days from arrival in Malta. Both you and your household members are to observe quarantine. If you are the only returning traveller, you must not come in contact with other household members if you must share a household. The quarantine period needs to be observed in full regardless of any negative swab results. This is as per Legal Notice 63 of 2020, the Period of Quarantine (Amendment) Order, 2020, further amended by LN’s 79, 252, 279 and 289 of 2020.

PCR swab test results and the address where quarantine is to be observed must be sent by email to quarantine.covid19@gov.mt

Germany, Switzerland, Austria, Luxembourg, Iceland, Cyprus, Lithuania, Ireland, Czech Republic, Slovakia, Norway, Denmark, Hungary, Estonia, Finland, Latvia
Italy (excluding Emilia Romagna, Piemonte, Lombardia), Spain (excluding Madrid, Catalonia, Castilla – La Mancha, Castille and Leon), Poland (except Katowice Airport), Frances (excluding L’ile de France) Greece and Croatia

As of the 15th July there are no restrictions and travel into Malta from all countries is allowed.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
as above

Will travellers be COVID-19 tested upon arrival?

No
From 1.6.21
Any person who travels to Malta is requested to present a completed passenger locator form (PLF) as well as a negative polymerase chain reaction (PCR) Covid-19 test taken not earlier than 72 hours before arrival in Malta. As from 1st June 2021, a valid Maltese vaccination certificate with clearly visible QR codes can be presented instead of a negative PCR result. Failure to present either, together with a PLF, will result in denied boarding at origin.
Passengers under the age of 5 are exempt from the above requirements.
Further information can be reviewed via the Maltese Ministry for Health’s website.
Air Malta will do its utmost to keep its customers updated through our website www.airmalta.com and social media channels including www.facebook.com/AirMalta/

If a traveller tests positive to COVID-19 what happens?

Yes
If you have tested positive you must undergo mandatory quarantine for a number of days as advised by the Health Authorities. You will be contacted by the Public Health Authorities and by staff from Mater Dei Hospital who will guide you accordingly.

Please download the guidance document regarding what you need to know if you have tested positive.
What You Need to Know If You Have Tested Positive to Covid-19​​

Do travellers need to provide a negative Covid-19 test result?

Yes
during check in at origin

Do travellers need to provide personal data at the airport upon entry?

Yes
Each traveller must declare that they have lived in the country of origin 4 weeks prior to travelling. All guests will be asked to fill in a passenger locator form, which would enable the health authorities to trace them swiftly should the need arise.

Further details about passenger locator forms should be sought from the Public Health Authorities. It is stressed that the forms need to have correct information as incorrect information may result in the issuance of a fine.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
everywhere

Do travellers have to always wear a mask?

Yes
Subject to exceptions (beach as from 1.6.21)

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
A mask is obligatory even where social distancing of over 1.5m can be assured.

Do kids over 6 years have to wear masks?

Yes
over 4 years actually

Are there any exceptions?

Yes
Beach as from 1.6.21

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers need to bring their own masks. Service providers may have disposable masks for sale should a traveller require one. Additionally, many shops are well stocked should travellers wish to purchase one.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Protocols include:
Staff training on COVID -19 related procedures
Sanitisation (especially high impact points)
Wearing of masks or visors at all times
Sanitisation of hands
Uniforms to washed at 60 degrees or more and changed daily

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No
Health Authorities and Transport Malta would do checks from time to time to ensure compliance with rules is maintained.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Health Authorities and the Malta Tourism Authorities have provided hotels with protocols that they need to follow in order to reopen and welcome travellers. All hotels would be subject to an inspection for the obtaining of a COVID-19 complaint license where it is confirmed that the additional measures are in place and complied with in order to obtain the necessary license to reopen.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Obligatory conditions are issued under the Public Health Act Chapter 465 of the Laws of Malta and the Malta Travel and Tourism Services Act Chapter 409 of the Laws of Malta and require strict adherence. Failure to adhere to these conditions will result in enforcement procedures as provided by these Acts.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
All establishments need to obtain a COVID-19 complaint license to reopen. A COVID-19 complaint sticker issued by the Malta Tourism Authority on the entrance certifying that the establishment is in compliance would be present.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
The Malta Tourism Authority will have an official record of all hotels checked. Without the necessary issuance of the COVID-19 compliant certificate, following an inspection by the authority, a hotel will not be allowed to open.

Beach

Are there any special restrictions when using the beach?

Yes
Beach clubs, swimming pools (including those of hotels) and lidos have been open since 22nd May. Like in the case of hotels and restaurants there is the requirement to obtain the COVID-19 compliant license in order to be able to open the establishment.

Public beaches were always open for use but social distancing requirements need to be respected. No masks required from 1.6.21.

Main Features:
Umbrellas, sun beds, chairs and other equipment are disinfected after every visitor leaves.
Public toilets and changing rooms to be disinfected every hour and limited to a maximum of 6 persons at any one time
2m distance in every direction between each 1 umbrella/2 sunbed unit in open area around pools. Only one person per sunbed.

Will beach access need a reservation and time slots?

Yes
In the case of private Beach clubs and lidos yes.
Public beaches where there is no sunbed service would not require reservations although there shall be checks by inspectors and personnel to ensure social distancing and other measures are being maintained.

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
max 6 pax at a time

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

No
Bars and Restaurants are closed until 11.04.21 minimum

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Temperature checks, wearing of masks and sanitisation of hands upon entry

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Currently there are limits of persons allowed in at any given time to respect social distancing. Any visitors would be subject to temperature checks and would have to sanitise their hands and wear a mask at all times.

Will waterparks and themeparks be open?

No

Do they have any restrictions?

Pool areas are open but water slides in water parks are not yet open.

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

If you have tested COVID-19 positive you must undergo mandatory quarantine for a number of days as advised by the Public Health Authorities. Anyone else who resides in the same room must also undergo mandatory quarantine.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The Public Health authorities would establish the way forward which may include moving the individuals into different properties. Co travellers in the same room would be monitored and called in by the authorities to be tested whilst still having to self-isolate as a preventive measure.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Government authorities would announce repatriation flights together with the respective embassies.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers would need to contact the Health Authorities on 111 for any COVID-19 related problems. If you have severe symptoms such as severe shortness of breath, call 112 immediately.

HOTEL INFO

MTS Globe Malta Reopening
Download
Malta re-opening protocols
Download
Guidance For Taxi And Cab Owners And Drivers
Download
Obligatory Conditions And Guidelines For Museums And Other Cultural Places
Download
Obligatory Conditions And Guidelines For Outdoor Restaurants Pools Hotels Accommodation
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Since March 2020, tourist circulation and leisure trips between the US to/from Mexico has been restricted. The movement of goods and merchandise is permitted only by land. On the land border, document control of people was restored. National citizens and holders of residence permits may still enter the country. The land borders between these countries will remain closed until October 21, 2021. All travellers are required to complete a Health Declaration before travelling and this will provide a QR code which must be shown upon arrival into Mexico. After completing the form, print or screencap the QR code that is generated for easy access. You’ll need to present this to the health inspectors or Immigration officer upon arrival into Mexico. Here is the link: https://afac.hostingerapp.com – Note that you need to actually copy/paste it into your browser; just clicking it will throw an error.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Passengers may be subject to health screening and temperature checks.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
Quarantine for 14 days - this may be at the travellers' hotel or a medical facility. Guidance will be provided by the Secretary of Health.

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

Yes
As part of the immigration process, all travellers must provide contact information.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks regardless of social distancing measures.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Guides and Drivers are trained on relevant policies and reporting procedures.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Vehicles have limited occupancy.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
Registered transfer companies are certified once they pass the local authority requirements.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Hotel are able to operate at 80% of their maximum capacity.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Hotels must register and comply with the Government "Certification in Health Protection and Prevention in Touristic Installations" programme.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Social distancing should be maintained.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Bars are open and operating under local guidelines. All services are restricted to 50% of maximum occupancy.

Are public transportation and taxis available?

Yes
Operating with restricted occupancy.

Are nightclubs open?

Yes

Do they have any restrictions?

Operating under local guidelines with restrcition on maximum occupancy and opening times.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

No

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restricted capacity.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Restricted capacity.

Will boat excursions be available?

Yes

Do they have any restrictions?

Restricted capacity.

Are diving centers open?

Yes

Do they have any restrictions?

Restricted capacity.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

We provide you with the following links to the websites of the Federal Government and the Dependencies that may support you during your stay in Mexico. https://coronavirus.gob.mx/
https://coronavirus.gob.mx/wp-content/uploads/2020/04/Protocolo_Hoteles_COVID-19.pdf

Will the hotel be put under quarantine?

No
Some hotels have the ability to quarantine travellers who become infected. Travellers should ask the hotel staff for assistance.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
Guests movement will be limited and will be isolated in their room for 14 days.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Traveller insurance

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers should contact their Travel Agency. We do not have representatives in the destination.

HOTEL INFO

Lineamiento sanitario nacional MX
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

- Passport valid for more than 6 months at the time of the arrival;
- International Health insurance covering the cost of treatment for Covid 19 for a period of at least one month;
- COVID-19 vaccine certificate containing a QR code: 2 doses of approved vaccines or single dose vaccines approved by Health Authorities completed not less than 14 days ahead of departure
- Pre-travel negative PCR test with a QR code in English - needs to be validated and certified with a QR code, and it shall be conducted within 96 hours prior the arrival for the international flight of more than 8 hrs (including transit), or 72 hours for shorter flights.
- E-Visa issued online where applicable
- Valid return flight ticket and hotel booking confirmation;
- Filled Travellers Pre-registration form (TRF) with uploaded vaccine certificate and negative PCR test result, both containing QR codes (https://covid19.emushrif.om/ or Tarassud+)

LIST OF RECOGNIZED VACCINES
AstraZeneca/Oxford
Pfizer/BioNTech
Sinovac
Sputnik V
Moderna
Johnson & Johnson
Sinopharm
Covishield Astrazeneca

EXEMPTIONS
Children below 18 are exempted from the PCR test and vaccine requirements
Patients with diseases that prevent them from receiving the vaccine according to the approved medical certificate are exempted from presenting vaccine certificates. They still require negative PCR testEXEMPTIONS

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Yes, automatic sanitization of bags and humans are in place

Will travellers be COVID-19 tested upon arrival?

Yes
Only if one arrives with no valid Negative PCR test prior the arrival. In such a case PCR test will be done at the airport upon arrival and quarantine is required until the negative results arrive (within 24 hrs). This could be paid via Tarrasud app with Travellers Pre-registration form. What if the PCR test results come out positive? You will have to stay in strict self-isolation for 10 days, covering all the costs yourself.

If a traveller tests positive to COVID-19 what happens?

Yes
They will have to stay in strict self-isolation for 10 days, covering all the costs themselves.

Do travellers need to provide a negative Covid-19 test result?

Yes
Pre-travel negative PCR test with a QR code in English needs to be validated and certified with a QR code, and it shall be conducted within 96 hours prior the arrival for the international flight of more than 8 hrs (including transit), or 72 hours for shorter flights

Do travellers need to provide personal data at the airport upon entry?

Yes
Yes; all travellers are required to fill travellers Pre-Registration prior arrival to Oman and some additional fees might be applicable. Travellers won’t be granted entry and most probably boarding on plane without it.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
No, this is not required. However, from October 01st vaccine is imposed as mandatory to all Omani Nationals and Residents (age 12+).

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
Yes, this is compulsory.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Yes, everywhere in public places. If you are found without wearing a mask you will be fined 100 OMR

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
Mask and social distancing is mandatory at all times in public places

Do kids over 6 years have to wear masks?

Yes
Yes, in public places

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers will have to bring their own masks.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

To be announced

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Yes, up to 80% capacity

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
To be announced

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

To be announced

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
Hotels are being regularly inspected

Beach

Are there any special restrictions when using the beach?

Yes
Gathering of 5 and more people together on the beach is strictly forbidden. Social distancing has to be applied at all times.

Will beach access need a reservation and time slots?

No
No, however Police is patrolling to ensure safety measures in place

Are there limitations for watersports?

No
Nothing specified

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Vaccine certificate with a QR code and ID must be provided at the entry.

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Vaccine certificate with a QR code and ID must be provided at the entry.

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Vaccine certificate with a QR code and ID must be provided at the entry.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing monitored, some of them have limited number of people visiting at the same time, and that is guided on the spot
Vaccine certificate with a QR code and ID must be provided at the entry.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Vaccine certificate with a QR code and ID must be provided at the entry.

Will boat excursions be available?

Yes

Do they have any restrictions?

To follow H and S protocols and limited occupancy as per the size of the vessel
Vaccine certificate with a QR code and ID must be provided at the entry.

Are diving centers open?

Yes

Do they have any restrictions?

Vaccine certificate with a QR code and ID must be provided at the entry.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Quarantine 10 days, all expenses covered by the traveler themselves, however the contacts with positive person needs to go for a 14 days quarantine.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
They all have to stay in the same hotel for 14 days, they are not allowed to leave the room

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes
To be announced

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Travellers themselves

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
If you have symptoms that could be attributed to COVID-19:
- Call MOH call center +968 2444 1999 or any local clinic, medical center.
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Passengers originating from countries with a rate of 500+ will need to provide a negative PCR test result taken within 72 hours of boarding, plus, will need to quarantine on arrival either at their home or at a place allocated by the health services,
except for essential travel whose period of stay in national territory, certified by return, do not exceed 48h.
Originating from a country with a rate between 150 and 500 will require a negative PCR test result carried out within 72 hours of boarding.
No restrictions from Countries with a rate below 150

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
In all Portuguese airports body temperature is checked.

Will travellers be COVID-19 tested upon arrival?

Yes
Only at Madeiras and Azores airports will travellers be tested for COVID-19.

If a traveller tests positive to COVID-19 what happens?

Yes
Madeira - If a traveller is tested positive they will be directed to a designated hotel and cohabitants (direct contacts) will be subject to mandatory confinement.

The Government of the Autonomous Region of Madeira will assume the respective costs of treatment, accommodation and meals, at the designated hotel unit.

After 7 days, the passenger will be subjected to a new test for COVID-19 disease, for decision by the Regional Health Authority.
If the disease manifests itself during the stay, the respective hotel will not close and must comply with the guidelines issued by the Regional Health Authority.

Azores - If a traveller is tested positive they will be contacted by the Regional Health authority and will be informed about the next procedures.

Do travellers need to provide a negative Covid-19 test result?

Yes
If a traveller arrives at any Madeira airport providing they tested negative 72 hours before travelling they do not need to repeat the test on arrival.

If a traveller arrives at any of the Azores airports providing they tested negative 72 hours before travelling and if the traveller stays for seven days or more, the traveller must repeat the test 6 days after their arrival. For this they must contact the Local Health Authority.

Do travellers need to provide personal data at the airport upon entry?

Yes
Madeira - Filling out and submitting the epidemiological survey : http://apps.iasaude.pt/s-alerta/questionarios/viagem/

All passengers that arrive to Madeira airports, must complete the Regional Health Authority’s (IASAÚDE) form.
This form should be filled out prior to travelling, between 12 and 48 hours before departure.
The survey is available at the Regional Health Authority’s website and, will also be accessible through airlines’ websites that consent.
Alternatively, the completion of the survey, on paper, may occur on arrival at airports in the Autonomous Region of Madeira.

Azores - All passengers disembarking at Azores will need to fill out the following documents issued by the Regional Government: https://covid19.azores.gov.pt/?page_id=5532

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The traveller will only be informed if local health authorities recommend us to contact them and put the traveller in contact with them.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

No
It is compulsory to wear masks in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do travellers have to always wear a mask?

No
It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do kids over 6 years have to wear masks?

No
In Portugal only children from 10 years and over are obliged to wear masks.

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask, as they would need to use it upon arrival to the airport and in transportation. Mask can be bought from pharmacies or shops.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Transportation staff have had all the necessary training regarding the new regulations and measures in place by local health authorities. All staff have their temperature checked before entering on duty and wear a mask at all times

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
In Portugal mainland and Azores all transportation are limited to 2/3 of maximum occupancy.
For Madeira Island, during the month of July, the occupancy allowed is up to 90%.
From 1st of August 2020, vehicles can drive with the maximum capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
In Portugal, companies are required to have the "safe &clean" stamp in which they comply with all local health authorities measures.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
In Portugal hotels can apply for the "safe &clean" stamp, which they confirm to comply with the local health authorities regulations and measures.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
In Portugal hotels can apply for the "safe &clean" stamp, which they confirm to comply with the local health authorities regulations and measures.

Beach

Are there any special restrictions when using the beach?

Yes
The occupancy of the beaches is limited. There will be indication of the beach occupancy by indication of colour. Green - low occupancy; yellow - medium occupancy; red - full occupancy achieved

Will beach access need a reservation and time slots?

No
Their are no time slots to access the beach. However, if a traveller would like to rent a sunbed, they can only be rented for half a day.

Are there limitations for watersports?

No
No water sports are available.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Travellers must wear masks.

Are public transportation and taxis available?

Yes
Travellers must wear masks.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Travellers must wear masks.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3. Travellers must wear masks.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3.

Will boat excursions be available?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3. Travellers must wear masks.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

If a person feels any symptoms related to COVID-19, they should not leave the hotel.

They should remain in the room and call the hotel reception, who should afterwards call the Portuguese Health emergency hotline “Saude 24”
The Local health authority will then evaluate the state of health of the patient

The person should not go to any health center, private medical practice or to the ER of any hospital

Wait for the instructions of the health professional who will assist and assess their clinical situation

If hotel has available surgical masks, they should provide one and explain how these should be put on correctly

The local health authority can opt to send the person to the referenced local Covid-19 hospital or not, depending on person’s clinical situation.

Will the hotel be put under quarantine?

No
The local health authority will do an assessment and decide if hotel has to be put under quarantine or not.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The local health authority will do an assessment and inform what steps are to be taken.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
The local health authority will do an assessment and inform what steps are to be taken.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The local health authority will do an assessment and inform what steps are to be taken.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Traveller can contact are local representative for assistance.
PORTUGAL Opening measures 2021
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FAQS

Click on the destination below to view the corresponding FAQs sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Travellers coming from a country or area considered as a risk*, must bring with them one of the following certifying certificates/documents, listed below:
*Please, always check the list of risk countries and areas*

EU Digital COVID Certificate issued by a member state of the European Union. It may contain one or more of the following supporting documents of an individual :

1. Vaccination Certificate - Showing the individual has been vaccinated against COVID-19, with the full vaccination schedule, at least 14 days prior to arrival in Spain.

2. Negative Diagnostic test (sample collection): NAAT (nucleic acid amplification tests, e.g. RT-PCR, RT-LAMP, TMA) performed within 72 hours prior to arrival in
Spain. For RAT (rapid antigen test) performed 48 hours prior to arrival in Spain.

3. Recovery Certificate: Stating recovery from COVID-19, after the disease has passed, provided that more than 11 days have elapsed since the first positive NAAT test
was performed, and shall be valid for up to 180 days thereafter.

NON-EU CERTIFICATE, THIRD COUNTRIES: This is any of the supporting documents listed above, but issued by non-EU countries, in a format readable by airport health control staff.

Children under 12 years of age are not required to present these certificates or supporting documents.

For more information please go to the following website: https://www.spth.gob.es/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask and keep safety distance (1.5m).

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
If a travellers tests positive with a PCR test at their destination of origin the airline will not allow them to travel.

Do travellers need to provide a negative Covid-19 test result?

Yes
If they do not have a Vaccination Certificate or Certification of recovery, they will have to present a negative test:
72 hours prior to arrival in Spain for NAAT (PCR)
48 hours prior to arrival in Spain for RAT (rapid antigen test)

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out an online Spanish Health Form 48h prior to arrival to receive a QR for entry.
Please go to https://www.spth.gob.es/ to fill out this form.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The Spanish Health Authority will contact all close contacts who is connected to a positive case and decide the protocol that needs to be taken.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

No
In most of the private clinics/hospitals you have international speaking staff. In public clinics/hospitals there is no guarantee.

Masks

Is it compulsory to wear masks?

Yes
Face masks are still compulsory in: interior public areas/buildings, on public transport, in private transport when the passengers are not from the same household, standing at open air events.
It is important to always carry a face mask in case it is needed.

Do travellers have to always wear a mask?

No
Face masks are NOT compulsory in: exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance).

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks in exteriors if social distancing is not possible. But also, inside public areas/buildings, on public transport, on private transport when the passengers are not from the same household, or while standing at open-air events.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
Children under 6 are exempt. If you carry a medical document that contradicts the use of the mask.
While swimming or being in the beach, or water activities (always with 2m distance towards others).
While eating/drinking in restaurants.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Hands are continuously disinfected and they have to wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

Will there be disinfectant available on the bus?

No
Most of our transfer providers offer disinfectant on their buses but is not compulsory.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
Mask compulsory in all vehicles. Windows open for air circulation.
Eating and drinking is not allowed.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an H&S questionnaire to guarantee compliance with security measures.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Face mask mandatory if social distance not possible.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants and bars are open until 00h. Max. group of 8 people inside and 10 outside.

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Until 02.00 am

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

The Spanish Health Authority will decide according to the circumstances what steps need to be taken.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Guest and their family/partners will have to go on quarantine. The Spanish Health Authority will decide according to the circumstances. You may have to stay at your hotel or be allocated to a Covid Hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Hospital costs must be born by the traveller's insurance/or extra travel insurance or credit card insurance.
Please contact your tour operator.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should isolate in your accommodation and contact the Local health authority using the telephone numbers provided.
The health authorities will then inform you of what you should do and refer you to the appropriate health centre.

You should contact your TO.

More info:
T: 900 400 061 / 955 545 060
https://www.andalucia.com/health/coronavirus/what-to-do-if-you-have-symptoms

Country entry restrictions

What are the entry regulations related to COVID-19?

Travellers coming from a country or area considered as a risk*, must bring with them one of the following certifying certificates/documents, listed below:
*Please, always check the list of risk countries and areas*

EU Digital COVID Certificate issued by a member state of the European Union. It may contain one or more of the following supporting documents of an individual :

1. Vaccination Certificate - Showing the individual has been vaccinated against COVID-19, with the full vaccination schedule, at least 14 days prior to arrival in Spain.

2. Negative Diagnostic test (sample collection): NAAT (nucleic acid amplification tests, e.g. RT-PCR, RT-LAMP, TMA) performed within 72 hours prior to arrival in Spain. For RAT (rapid antigen test) performed 48 hours prior to arrival in Spain.

3. Recovery Certificate: Stating recovery from COVID-19, after the disease has passed, provided that more than 11 days have elapsed since the first positive NAAT test was performed, and shall be valid for up to 180 days thereafter.

NON-EU CERTIFICATE, THIRD COUNTRIES: This is any of the supporting documents listed above, but issued by non-EU countries, in a format readable by airport health control staff.

Children under 12 years of age are not required to present these certificates or supporting documents.

For more information please go to the following website: https://www.spth.gob.es/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask and keep safety distance (1.5m).

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR test at origin the airline won't let him travel.

Do travellers need to provide a negative Covid-19 test result?

Yes
IIf they do not have a Vaccination Certificate or Certification of recovery, they will have to present a negative test:
72 hours prior to arrival in Spain for NAAT (PCR)
48 hours prior to arrival in Spain for RAT (rapid antigen test)

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out an online Spanish Health Form 48h prior to arrival to receive a QR for entry.
Please go to https://www.spth.gob.es/ to fill out this form.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
The Local Health Authority will take care about all close contacts to a positive case and decide all measures to be taken.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The Local Health Authority will take care about all close contacts to a positive case and decide all measures to be taken.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

No
In most of the private clinics/hospitals you have international speaking staff. In public clinics/hospitals there is no guarantee.

Masks

Is it compulsory to wear masks?

Yes
Face masks are still compulsory in: interior public areas/buildings, on public transport, in private transport when the passengers are not from the same household, standing at open air events and/or outside if safety distance is not possible.
It is important to always carry a face mask in case it is needed!

Do travellers have to always wear a mask?

No
Face masks are NOT compulsory in: exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance).

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks in exteriors if safety distance is not possible. But also, inside public areas/buildings, on public transport, on private transport when the passengers are not from the same household, or while standing at open-air events.

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
Children under 6 are exempt. If you carry a medical document that contradicts the use of the mask.
While swimming or being in the beach, or water activities (always with 2m distance towards others). While eating/drinking in restaurants.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Hands are continuously disinfected and they have to wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

Will there be disinfectant available on the bus?

No
Most of our transfer providers offer disinfectant on their buses but is not compulsory.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Mask compulsory in all vehicles. Windows open for air circulation. Eating and drinking not allowed.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an Health and Safety questionnaire to guarantee compliance with security measures.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Face mask mandatory if safety distance is not possible.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

The Local Health Authority to decide according to the circumstances.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Guest and his family/partners will have to go on quarantine. Health Authority to decide according to the circumstances, they might stay at their hotel or be allocated to a Covid Hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Hospital costs must be born by the traveller's insurance/or extra travel insurance or credit card insurance.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 112 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.
Traveller to inform their Tour operator.

More information:
T: 900 300 555
htts://www.visitvalencia.com/en/new-normal-arrives-valencia

Or call 112 in the event of more serious symptoms.

Country entry restrictions

What are the entry regulations related to COVID-19?

Travellers coming from a country or area considered as a risk*, must bring with them one of the following certifying certificates/documents, listed below:
*Please, always check the list of risk countries and areas*

EU Digital COVID Certificate issued by a member state of the European Union. It may contain one or more of the following supporting documents of an individual :

1. Vaccination Certificate - Showing the individual has been vaccinated against COVID-19, with the full vaccination schedule, at least 14 days prior to arrival in Spain.

2. Negative Diagnostic test (sample collection): NAAT (nucleic acid amplification tests, e.g. RT-PCR, RT-LAMP, TMA) performed within 72 hours prior to arrival in Spain. For RAT (rapid antigen test) performed 48 hours prior to arrival in Spain.

3. Recovery Certificate: Stating recovery from COVID-19, after the disease has passed, provided that more than 11 days have elapsed since the first positive NAAT test was performed, and shall be valid for up to 180 days thereafter.

NON-EU CERTIFICATE, THIRD COUNTRIES: This is any of the supporting documents listed above, but issued by non-EU countries, in a format readable by airport health control staff.

Children under 12 years of age are not required to present these certificates or supporting documents.

For more information please go to the following website: https://www.spth.gob.es/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask and keep safety distance (1.5m).

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
If a traveller is tested positive, will not be able to fly.

Do travellers need to provide a negative Covid-19 test result?

Yes
If they do not have a Vaccination Certificate or Certification of recovery, they will have to present a negative test:
72 hours prior to arrival in Spain for NAAT (PCR)
48 hours prior to arrival in Spain for RAT (rapid antigen test)

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out an online Spanish Health Form 48h prior to arrival to receive a QR for entry.
Please go to https://www.spth.gob.es/ to fill out this form.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The Health Authority will take care about all close contacts to a positive case and decide protocol to be taken.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

No
Most of the private clinics would have, Public Clinic not always confirmed.

Masks

Is it compulsory to wear masks?

Yes
Face masks are still compulsory in: interior public areas/buildings, on public transport, in private transport when the passengers are not from the same household, standing at open air events.
It is important to always carry a face mask in case it is needed!

Do travellers have to always wear a mask?

No
Face masks are NOT compulsory in: exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance).

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks in exteriors if safety distance is not possible. But also, inside public areas/buildings, on public transport, on private transport when the passengers are not from the same household, or while standing at open-air events.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
Children under 6 are exempt. If you carry a medical document that contradicts the use of the mask.
Exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance), while eating or drinking.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Hands are continuously disinfected and they have to wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.
*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

No
Most of our transfer providers offer disinfectant on their buses but is not compulsory.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
Mask compulsory in all vehicles. Windows open for air circulation. Eating and drinking not allowed.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an Health and Safety questionnaire to guarantee compliance with security measures.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Masks must be worn if distance of 1.5m from the rest of the population not possible.


Will beach access need a reservation and time slots?

Yes

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Health Authority to decide according to the circumstances.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Guest and his family/partners will have to go on quarantine. Health Authority to decide according to the circumstances, they might stay at their hotel or be allocated to a Covid Hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Hospital costs must be born by the traveller's insurance/or extra travel insurance or credit card insurance.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should isolate in your accommodation and contact the Catalonian Health Authority using the telephone numbers provided. The health authorities will then inform you of what you should do and refer you to the appropriate health centre.
Telf: 061
https://www.catalunya.com/info/covid
https://www.spain.info/en/travel-tips/general-healthcare/

Country entry restrictions

What are the entry regulations related to COVID-19?

Travellers coming from a country or area considered as a risk*, must bring with them one of the following certifying certificates/documents, listed below:
*Please, always check the list of risk countries and areas*

EU Digital COVID Certificate issued by a member state of the European Union. It may contain one or more of the following supporting documents of an individual :

1. Vaccination Certificate - Showing the individual has been vaccinated against COVID-19, with the full vaccination schedule, at least 14 days prior to arrival in Spain.

2. Negative Diagnostic test (sample collection): NAAT (nucleic acid amplification tests, e.g. RT-PCR, RT-LAMP, TMA) performed within 72 hours prior to arrival in Spain. For RAT (rapid antigen test) performed 48 hours prior to arrival in Spain.

3. Recovery Certificate: Stating recovery from COVID-19, after the disease has passed, provided that more than 11 days have elapsed since the first positive NAAT test was performed, and shall be valid for up to 180 days thereafter.

NON-EU CERTIFICATE, THIRD COUNTRIES: This is any of the supporting documents listed above, but issued by non-EU countries, in a format readable by airport health control staff.

Who is exempt from the above requirements?
- Children under 12 years of age are not required to present these certificates or supporting documents.
- Residents of the Canary Islands who declare, under their own responsibility, that they have not left the territory in the 15 days prior to arrival at the establishment and that they have not had any COVID-19 symptoms
during that time.
- People who, regardless of their place of residence, can prove that they have only been outside the Canary Islands for a period of less than 72 hours prior to arrival, having been in the territory for a full 15 days prior to
that, and who also declare, under their own responsibility, that they have not experienced any COVID-19 symptoms during that time.

In any case, it is extremely important for you to check with your operator or airline's the conditions before traveling to Canary Islands.
For more information please go to the following website: https://www.spth.gob.es/
https://www.hellocanaryislands.com/

New update from 15.10.2021: All conditions for accessing regulated tourist accommodation (i.e Hotel) have been suspended from 14.10.2021 until 31.01.2022.

SAFETY MEASURES - ALERT LEVELS
In effect until 21st of October, inclusive, and subject to periodic revisions

Tenerife: Level 1
Gran Canaria: Level 1
Lanzarote: Level 1
Fuerteventura: Level 1
La Palma - Gomera - Hierro - Graciosa: Level 1

During their stay, tourists must respect the measures that apply for each alert level.

ALERT LEVEL 1
Restriction on entering and leaving the island. No.
Restricted mobility at night. No
Gatherings of people who are not members of the same household. Maximum 12 people.
Hostels and restaurants. Close at 03:00h. Maximum 12 people.
Sports facilities. Open.
Collective transport. Running as usual.
Markets. Open air 100% and Inside 75% of capacity
Local events. No.
Nightlife. Open air 100% and Inside 50% of capacity https://www.hellocanaryislands.com/travelling-to-the-canary-islands/

ALERT LEVEL 2
Restriction on entering and leaving the island. No.
Restricted mobility at night. No.
Gatherings of people who are not members of the same household. Maximum 8 people.
Hostels and restaurants. Close at 02:00h. Maximum 8 people.
Sports facilities. Open.
Collective transport. 50% of capacity.
Markets. Yes. Open air 75%, and Inside 50% of capacity.
Local events. Suspended.
Nightlife. Open air 75% and Inside 50% of capacity.

ALERT LEVEL 3
Restriction on entering and leaving the island. No.
Restricted mobility at night. No
Meetings of people from different households. Maximum of 6 people.
Hospitality and restaurants – outdoor terraces. Closing time 02 midnight, maximum of 6 people per table.
Hospitality and restaurants – indoors. Closing time 02 midnight, with a maximum of 6 people per table.
Gym. 33% of maximum capacity. A prior appointment may be required.
Collective public transport (more than 9 seats). 50% of maximum capacity.
Cultural events (cinemas, concert halls). 55% of maximum capacity.
Nightlife establishments. Open air 75% and Inside 40% of capacity.
Spas, jacuzzis and saunas. 33% of maximum capacity. A prior appointment may be required.
Outdoor swimming pools. 33% of maximum capacity.
Shops and businesses. 25% of maximum capacity.
Beaches. 50% of maximum capacity. A prior appointment may be required.

ALERT LEVEL 4
Restriction on entering and leaving the island. No.
Restricted mobility at night. No
Meetings of people from different households. Maximum of 6 people.
Hospitality and restaurants – outdoor terraces. Closing time 12 midnight, maximum of 6 people per table.
Hospitality and restaurants – indoors. Closing time 12 midnight, with a maximum of 6 people per table.
Gyms. 33% of maximum capacity. A prior appointment may be required.
Collective public transport (more than 9 seats). 33% of maximum capacity.
Cultural events. 55% of maximum capacity.
Nightlife establishments. Open air 75% and Inside 25% of capacity.
Spas, jacuzzis and saunas. Closed.
Outdoor swimming pools. 33% of maximum capacity.
Shops and businesses. 25% of maximum capacity.
Beaches. 50% of maximum capacity. A prior appointment may be required.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask and keep safety distance (1.5m).

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR test at origin the airline won't let him travel.

Do travellers need to provide a negative Covid-19 test result?

Yes
If they do not have a Vaccination Certificate or Certification of recovery, they will have to present a negative test:
72 hours prior to arrival in Spain for NAAT (PCR)
48 hours prior to arrival in Spain for RAT (rapid antigen test)

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out an online Spanish Health Form 48h prior to arrival to receive a QR for entry.
Please go to https://www.spth.gob.es/ to fill out this form.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The Local Health Authority will take care about all close contacts to a positive case and decide all measures to be taken.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

No
In most of the private clinics/hospitals you have international speaking staff. In public clinics/hospitals there is no guarantee.

Masks

Is it compulsory to wear masks?

Yes
Face masks are still compulsory in: interior public areas/buildings, on public transport, in private transport when the passengers are not from the same household, standing at open air events and/or outside if safety distance is not possible.
It is important to always carry a face mask in case it is needed!

Do travellers have to always wear a mask?

No
Face masks are NOT compulsory in: exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance).

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks in exteriors if safety distance is not possible. But also, inside public areas/buildings, on public transport, on private transport when the passengers are not from the same household, or while standing at open-air events.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
Children under 6 are exempt. If you carry a medical document that contradicts the use of the mask.
While swimming or being in the beach, or water activities (always with 2m distance towards others). While eating/drinking in restaurants.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Hands are continuously disinfected and they have to wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

Will there be disinfectant available on the bus?

No
Most of our transfer providers offer disinfectant on their buses but is not compulsory.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Mask compulsory in all vehicles. Windows open for air circulation. Eating and drinking not allowed.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an Health and Safety questionnaire to guarantee compliance with security measures.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Face mask mandatory if safety distance is not possible.
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Will beach access need a reservation and time slots?

No
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are there limitations for watersports?

No
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
You may not smoke or use tobacco inhalation devices when it is not possible to guarantee a 2-metre separation. Smoking is not permitted on public highways.
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are public transportation and taxis available?

Yes
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are nightclubs open?

Yes

Do they have any restrictions?

Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are amusement and shows offered?

Yes
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are there any curfews in place and if so, what are the hours envolved?

No
Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Will boat excursions be available?

Yes

Do they have any restrictions?

Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Are diving centers open?

Yes

Do they have any restrictions?

Please check - EXCEPTIONAL SITUATION ON CERTAIN ISLANDS DUE TO DIFERENT ALERT LEVELS

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

The Local Health Authority to decide according to the circumstances.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Guest and his family/partners will have to go on quarantine. Health Authority to decide according to the circumstances, they might stay at their hotel or be allocated to a Covid Hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Free insurance policy that covers the main costs - of medical expenses, transportation and extension of stay – AXA SEGUROS GENERALES, S.A. DE SEGUROS Y REASEGUROS.

Tourists visiting any island in the Canary Islands archipelago for a minimum of 1 night and a maximum of 30 days, staying at regulated tourist establishments, who test positive in a PCR test for COVID-19 during their stay, will be considered insured parties, and also their accompanying relatives, even if the latter do not test positive.

Including:

Medical, surgical, pharmaceutical and hospitalisation costs resulting from COVID -19.
Healthcare transport or repatriation of COVID-19 patients or wounded.
Costs of lengthening the insured party’s stay at a hotel (including in the event of quarantine or imposed confinement).
The above is without prejudice to other travel assistance guarantees if the insured party tests positive for COVID-19.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 112 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.hellocanaryislands.com/coronavirus/

Traveller to inform their Tour operator.

Country entry restrictions

What are the entry regulations related to COVID-19?

Travellers coming from a country or area considered as a risk*, must bring with them one of the following certifying certificates/documents, listed below:
*Please, always check the list of risk countries and areas*

EU Digital COVID Certificate issued by a member state of the European Union. It may contain one or more of the following supporting documents of an individual :

1. Vaccination Certificate - Showing the individual has been vaccinated against COVID-19, with the full vaccination schedule, at least 14 days prior to arrival in Spain.

2. Negative Diagnostic test (sample collection): NAAT (nucleic acid amplification tests, e.g. RT-PCR, RT-LAMP, TMA) performed within 72 hours prior to arrival in Spain. For RAT (rapid antigen test) performed 48 hours prior to arrival in Spain.

3. Recovery Certificate: Stating recovery from COVID-19, after the disease has passed, provided that more than 11 days have elapsed since the first positive NAAT test was performed, and shall be valid for up to 180 days thereafter.

NON-EU CERTIFICATE, THIRD COUNTRIES: This is any of the supporting documents listed above, but issued by non-EU countries, in a format readable by airport health control staff.

Children under 12 years of age are not required to present these certificates or supporting documents.

For more information please go to the following website: https://www.spth.gob.es/
http://safetourism.illesbalears.travel/en/health-tourism

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask and keep safety distance (1.5m).

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

No
If a traveller is tested positive, will not be able to fly.

Do travellers need to provide a negative Covid-19 test result?

Yes
If they do not have a Vaccination Certificate or Certification of recovery, they will have to present a negative test:
72 hours prior to arrival in Spain for NAAT (PCR)
48 hours prior to arrival in Spain for RAT (rapid antigen test)

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out an online Spanish Health Form 48h prior to arrival to receive a QR for entry.
Please go to https://www.spth.gob.es/ to fill out this form.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The Health Authority will take care about all close contacts to a positive case and decide protocol to be taken.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

No
Most of the private clinics would have, Public Clinic not always confirmed.

Masks

Is it compulsory to wear masks?

Yes
Face masks are still compulsory in: interior public areas/buildings, on public transport, in private transport when the passengers are not from the same household, standing at open air events.
It is important to always carry a face mask in case it is needed!

Do travellers have to always wear a mask?

No
Face masks are NOT compulsory in: exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance).

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks in exteriors if safety distance is not possible. But also, inside public areas/buildings, on public transport, on private transport when the passengers are not from the same household, or while standing at open-air events.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
Children under 6 are exempt. If you carry a medical document that contradicts the use of the mask.
Exterior areas with 1.5m social distance, open air events where the public is seated and with 1.5m social distance, between households (without any social distance), while eating or drinking.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Hands are continuously disinfected and they have to wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

Will there be disinfectant available on the bus?

No
Most of our transfer providers offer disinfectant on their buses but is not compulsory.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
Vehicle until 9 seats, max 2 pax per raw (except family members).
Mask compulsory in all vehicles. Windows open for air circulation. Eating and drinking not allowed.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No
All hotels must complete an Health and Safety questionnaire to guarantee compliance with security measures.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Masks must be worn if distance of 1.5m from the rest of the population not possible.

Will beach access need a reservation and time slots?

No
Actually they are only open from 07:00 -21:00

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Bar and restaurants: Open inside, if there is no terrace, 50% capacity until 18h. 30% if terrace. Terraces are open 100% capacity until 23h. Only 4 persons per table.
Stores are open regular times.

Are public transportation and taxis available?

Yes
Shared public transport 50% capacity.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes
Theatres, cinemas and shows, seats distributed according to household members. Prohibition of consuming drinks or food.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Health Authority to decide according to the circumstances.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Guest and his family/partners will have to go on quarantine. Health Authority to decide according to the circumstances, they might stay at their hotel or be allocated to a Covid Hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
COVID-19 INSURANCE
Through the Tourism Strategy Agency of the Balearic Islands, the BALEARIC ISLANDS GOVERNMENT is making a travel health insurance policy, provided by the RACE insurance company, available and free to all tourists, both Spanish nationals and international visitors (non-residents), who arrive in the Balearic Islands between 13 August and 31 December 2021.

The policy will take effect 24 hours after registering with the first official and regulated tourist establishment on any of the islands and while remaining in the Balearic Islands region.

COVER PROVIDED

The policy provides holders with the following cover :

a. Interpreter service.
b. Costs resulting from return transport to the policyholder’s place of residence, following COVID-19.
c. Costs resulting from repatriation due to death to the policyholder’s place of residence, following COVID-19.
d. Costs resulting from the policyholder’s stay being prolonged due to self-isolation or quarantine as a result of COVID-19.


CALL CENTRE (RACE)
A helpline service for tourists is available and free of charge.
Operating from 8am to midnight every day : 900 100 124

This helpline is available in Spanish, Catalan, English, German, French, Italian and Portuguese.

The RACE Call Centre service is provided by a management team consisting of 30 operators, two coordinators, one medical supervisor, one coordinating doctor and four regulatory doctors.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
You should isolate in your accommodation and contact the Balearic Islands health authority using the telephone numbers provided. The health authorities will then inform you of what you should do and refer you to the appropriate health centre.

https://www.illesbalears.travel/article/en/illesbalears/important-information-covid-19

COVID INFO : 900 100 971
FOREIGN TOURIST COVID INFO : 871 120 130. (English, German and others)
If serious symptoms, 902 079 079, +34 971437079, or call 061

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Flights from Bangladesh, Brazil, South Africa, India, Nepal or Sri Lanka are suspended until further notice. Direct flights to Turkey from these countries are not permitted.
Passengers who are arriving to Turkey and who have been in Bangladesh, Brazil, South Africa, India, Nepal or Sri Lanka in the last 14 days, must submit a negative PCR test taken no more than 72 hours before arrival and must be quarantined for 14 days in locations to be determined by the Governorships. If the PCR test result to be made at the end of the 14th day of the quarantine is negative, the quarantine measure will be terminated. Passengers whose PCR test result is positive will be taken into isolation as soon as the positive test result is received and the measure will be terminated with a negative PCR test result which will be made at the end of the 14th day.
Passengers arriving from Afghanistan and Pakistan and passengers who have been to these countries in the last 14 days are required to stay under quarantine for 10 days. If the PCR test result to be made at the end of the 7th day of the quarantine is negative, the quarantine measure will be terminated. If the test results are positive, they will be treated in accordance with the Covid-19 guidelines of the Ministry of Health.
The quarantine for passengers who are arriving to Turkey and who have been in Bangladesh, Brazil, South Africa, India, Nepal or Sri Lanka in the last 14 days, or arriving to Turkey from Afghanistan or Pakistan or who have been to these countries in the last 14 days will be at dormitories determined by the Governorships or at accommodation facilities serving as quarantine facilities. The terms and conditions regarding the quarantine hotels, accommodation fees, transportation of the passengers from the borders, etc. will be set and announced by the Governorships.
Passengers arriving to Turkey from the United Kingdom, Iran, Egypt and Singapore must present a negative PCR test result taken in the last 72 hours prior to arrival to Turkey.

When entering Turkey from countries not included in the first two articles, passengers will not be required to submit a negative PCR test result if they submit a document issued by the relevant country's official authorities stating that they have been vaccinated at least 14 days before entrance to Turkey and/or have had the disease and cured within the last 6 months. Quarantine measures will not be applied for these passengers. If passengers departing from these countries cannot submit a vaccine certificate or the documents proving that they have had the disease according to the stated rules, submission of a PCR negative test result made maximum 72 hours before the entrance to Turkey or negative rapid antigen test result made maximum 48 hours before the entrance to Turkey will be deemed sufficient.
Except for passengers departing from the countries listed in the second article, people entering Turkey may be subjected to PCR test on the basis of sampling at their destination. In this context, passengers will be allowed to go to their final destination after the test samples are taken, and if the test results are positive, they will be treated in accordance with Republic of Turkey Ministry of Health COVID19 guidelines. Passengers with positive test results will be quarantined for 14 days at the addresses they shared and if the PCR test results to be made at the end of the 10th day are negative, the quarantine conditions will be terminated. The quarantine conditions of those who are found to have an Indian variant will be terminated with a negative result of the PCR test at the end of the 14th day.
In addition to this information;

Passengers who will enter Turkey with international flights as of March 15, 2021 (excluding transfer passengers and passengers under the age of 6) must fill in the Turkey Entry Form. The paper printout of the filled form or the mobile screenshot of the filled form will be checked at the stations before the flight.
All passengers are required to wear masks at airports and flights.
Temperature measurement at our airports have been removed for all destinations apart from flights to and from Canada, Singapore and Guangzhou and for passengers using hot connection points (points used by transfer passengers with a 90-minute or less connection) due to short connection times.
It is obligatory to obtain the HES code for the flights to be made within Turkey. There is no HES Code requirement for non-Turkish citizens. For details, please check Hayat Eve Sığar page.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Audio-visual safety awareness messages displayed to remind passengers about the precautionary measures at the airport.
Passenger routes and all equipment in the terminal disinfected regularly with special methods.
Encourage users to offer available contactless payment methods.
Mandatory social distancing.
Personnel and passenger contact minimised with Plexiglas barriers.
Hand sanitisers are available for passengers throughout the terminal.
Fresh air circulation enhanced in all indoor areas.
Mandatory thermal screening to all passengers & personnel.
Obligatory usage of masks at the entrance of terminal. Disposal bins for used PPE.
Obligatory change of gloves after each body search. Any contact to passenger itineraries, personnel ID cards, etc. minimised.
Elevator usage limitation according to social distancing regulation.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will travellers be COVID-19 tested upon arrival?

No
In general, no, but if passengers arrive with a fever or symptoms of COVID-19 they will need to have a second medical check-up.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

If a traveller tests positive to COVID-19 what happens?

Yes
Positive and if:
In need of medical care, travellers must stay in designated pandemic hospital.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkih Government and the Ministry of Health.

Need only 14 days self isolation, travellers to take the transport booked to accommodation facility and stay in the designated isolation room.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers need to provide personal data at the airport upon entry?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do they have international speaking staff at the hospitals?

Yes
Generally yes, but there is no guarantee as it depends on the availability of the staff at that hospital.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Masks

Is it compulsory to wear masks?

No
Shops, supermarkets, banks were open under pandemic health and safety hygiene protocols such as 1.5m social distancing, mandatory use of face masks.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers have to always wear a mask?

No
It is mandatory to wear a face mask in all indoor public spaces.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
It is mandatory to wear a face mask in all indoor public spaces.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do kids over 6 years have to wear masks?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any exceptions?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own masks. If they do not have one they can purchase one from the pharmacies and/or stores.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

The Government of Turkey requires everyone traveling in Turkey to present a Hayat Eve Sigar (HES) code. All persons must request a HES (Hayat Eve Sigar) Code for domestic and international flights, while staying in hotels, using inner city public transport, and at inter-city bus travel rest stops. This does not apply to foreign tourists.
- Buses, ferries, and trains are operating and all passengers must wear a mask
- Driver body temperature will be measured regularly
- Mandatory use of face masks for drivers and clients
- Social distancing will keep min 1.5 m
- Alcoholic disinfection will be available for clients and staff in the vehicle
- Daily deep disinfection will be done to vehicles
- Disinfection will be done after each transport

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will there be disinfectant available on the bus?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Mandatory use of face masks for driver and clients at all times

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Each of our hotels has to complete an H and S questionnaire with the new prevention and security measures.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Workers receive an extensive protocol with the new measures and regulations.
The staff ensures that all basic measures to avoid transmission of COVID-19 are kept.
Regular disinfection / cleaning of reception desk surfaces.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
Turkey has started “Safe Tourism” and it’s certifications in co-operation with Tüv-Süd. Hotels have been invited to take safe tourism certification to declare mentioned measurements are taken.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Beach

Are there any special restrictions when using the beach?

No
Social distancing at all public places of the hotels, beaches, pool areas, gym, sitting areas.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will beach access need a reservation and time slots?

No
Generally no, but some beaches may limit access to control capacity.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there limitations for watersports?

No
Generally no, but depending on the sport, each water sport provider can limit access and the number of people.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
HES code obligation will be imposed for employees and customers at the entrance to the shopping malls, and after inquiry, the employee or customer who does not encounter any problems will be accepted to the shopping mall.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are guests allowed to leave the hotel/resort

Yes
HES code obligation will be imposed for employees and customers at the entrance to the shopping malls, and after inquiry, the employee or customer who does not encounter any problems will be accepted to the shopping mall.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are local shops, restaurants, bars, service providers open?

Yes
 Smoking in public spaces is banned.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are public transportation and taxis available?

Yes
Mandatory to use face masks for driver and clients at all time.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are nightclubs open?

Yes

Do they have any restrictions?

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are amusement and shows offered?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Imposing HES code obligation for employees and customers at the entrance to the shopping malls and ensuring that the employee or customer who has not encountered any problems after the necessary inquiry is accepted into the shopping mall,
is mandatory.
Mandatory using face masks at all public places indoor.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any curfews in place and if so, what are the hours envolved?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Visiting areas may accept spesific number of customers according to size of the place.
Hygiene protocols will be in place.
Social distancing min 1,5 mt
Alcholic disinfections are available
Measuring body temperatures
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will boat excursions be available?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are diving centers open?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

If a person feels any symptoms related to Covid-19, they should call 112 National Health Services, dedicated personnel will take customers for further checks.
After necessary Covid-19 test,
If the results are negative: travelers are transporting to their booked accommodation facility.
If the results are positive and if the persons:
Need medical care, clients stays in designated pandemic hospital.
Need only 14 days self isolation, clients transport back to hotel and stay in the designated isolation room. If self isolation period which is 14 days, exceed booked accommodation period, extra days offers to clients complimentary by the accommodation facility.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will the hotel be put under quarantine?

No
The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
In principle, the person who tests positive will separate themselves from the rest of their co-travellers, who may also be tested. The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Clients will receive a security protocol and will have to contact their agency.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

HOTEL INFO

MTS Globe Turkey Reopening
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Ministry Communication Covid 19
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Pine Bay Holiday Resort 1
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Pine Bay Holiday Resort 2
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Baia Kemer Club Covid 19
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TR Radisson Hotel Group - Safety Protocol
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TR Miramare Hotels
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TR Swandor Hotels And Resorts
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TR Kempinski The Dome Covidi_Edited-15 05 20_English
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Granada Luxury Hotels - Covid-19 EN
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RH_Covid_19_EN
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Sherwood Resorts & Hotels - guvenli-tatil-kilavuzu-en
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Duja Bodrum Hygene Manifest & Concept
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Casa Blanca Beach Hotel - COVID19 PRECAUTIONS İNGİLİZCE
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CLUB MUNAMAR BEACH RESORT COVID-19 ÖNLEMLERİ İNGİLİZCE
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Opening Up Paloma Again En
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Golden Life Group Hotels - COVİD-19 PRECAUTIONS
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Hillside Beach Club Covid-19 Measures
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Faustina Hotel - COVID19 MEASURE
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La Blanche Hotels Güncel Covid19 Farkındalık Prosedürü EN
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TR The Marmara _Covid_Prosedur_ENG
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Kefaluka Resort COVID-19-ONLEM-KILAVUZU-EN
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Limak Hotels-Hijyen & Pandemi Manifestosu-EN
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Susesi Luxury Resort - Covid-19 Bilgilendirme Kılavuzu-Eng
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Grand Hotel Ontur Çeşme - Covid 19 Bilgilendirme Metni İngilizce
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Regnum Carya C-19_Bilgilendrme_infographic_RC_ENG
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Ela Quality Resort Belek COVID-19 İLAVE TEDBİRLERİ ACENTE EN
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BOYALIK BEACH HOTEL & SPA CESME, İNGİLİZCE MİSAFİR METNİ
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Oz Hotels covid-19EN
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TERRACE HOTEL COVİD 19 HİJYEN PLANI Beach ENG
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TERRACE HOTEL COVİD 19 HİJYEN PLANI ELİTE ENG
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The Marilis Hill Resort Hotel and Spa D0 COVID-19 english
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CRYSTAL_HOTELS_SUNUM_ENG
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BARUT HOTELS_Hygiene Practices and Preventive Measures_ENG
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MONART CITY COVID 19 STRATEGY - RE OPENING
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Stone Group-covid19-en
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Sueno Hotels- COVID-19-EN-V2-MANIFEST
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AYDINBEY GROUP HOTELS HSC ENG
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Titanic Hotels Group
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Fraport TAV Antalya Airport_COVID-19 Action Plan
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YDA Dalaman Airport Covid19 Precautions - EN
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TAV EGE Covid19 Measures Action Plan
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ALVA DONNA COVID-19 CovidBilgilendirmeEn
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Corendon Hotels ( Grand Park Group ) HYGIENE MANIFESTO
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EftaliaHotels_HygieneGuidelines_eng
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IC Hotels NEW_REALITY_agency_EN
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Hapimag Sea Garden Resort Bodrum COVID-19 Factsheet _ENG
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ROYAL ASARLIK BEACH-COVID 19 ACTION PLAN
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INFINITY BY YELKEN KUŞADASI Covid 19 Measures
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Korumar Hotels hygiene-protocol-EN (1)
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

TRAVEL TO UAE REQUIREMENTS:
• Fulfil entry visa requirements to visit the UAE.
• Ensure you have medical travel insurance before travelling, in the event you do not have international coverage. Sign a declaration to bear all costs of quarantine and treatment.and complete the Health Declaration Form before departure to ensure the passenger has no COVID-19 symptoms.
• Tourists required to register all their details in the COVID-19 DXB app.

PROCEDURES FROM DEPARTURE DESTINATION:
• Tourists must take a PCR test up to four days (prior to their date of travel (maximum 96 hours).
• Take a PCR test before travelling, or if this hasn’t been done, a PCR test is carried out upon arrival at Dubai airports.
• Complete Health Declaration Form before departing.
• Airlines have the right to deny travellers if they display any symptoms of COVID-19.

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

PROCEDURES FOR LEAVING UAE AIRPORTS:
• Everyone who arrives in the country must download the Covid19 - DXB Smart App if they arrive in Dubai, or Al Hosn app if they land elsewhere in the UAE. The app allows users to receive the results of their test, if they took one on arrival, and allows contact tracing teams to track the spread of the virus.
• Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules. According to federal rules, travellers must quarantine for 14 days, whatever the test result is, if they are in the other emirates.
• 14-day quarantine imposed for all positive COVID-19 cases.
• Compliance with all precautionary measures applied in Dubai (wearing masks, maintaining 2m social distance and washing hands regularly).

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Regulations might vary to each Emirate.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

PROCEDURES FOR LEAVING UAE AIRPORTS:
• Everyone who arrives in the country must download the Covid19 - DXB Smart App if they arrive in Dubai, or Al Hosn app if they land elsewhere in the UAE. The app allows users to receive the results of their test, if they took one on arrival, and allows contact tracing teams to track the spread of the virus.
• Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules. According to federal rules, travellers must quarantine for 14 days, whatever the test result is, if they are in the other emirates.
• 14-day quarantine imposed for all positive COVID-19 cases.
• Compliance with all precautionary measures applied in Dubai (wearing masks, maintaining 2m social distance and washing hands regularly).

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Regulations might vary to each Emirate.

Will travellers be COVID-19 tested upon arrival?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

Regulations might vary to each Emirate.

If a traveller tests positive to COVID-19 what happens?

Yes
FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Regulations might vary to each Emirate.

Do travellers need to provide a negative Covid-19 test result?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

Regulations might vary to each Emirate.

Do travellers need to provide personal data at the airport upon entry?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

Regulations might vary to each Emirate.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Can be removed during “strenuous” sport activity or in case of driving alone.

Regulations might vary to each Emirate.

Do travellers have to always wear a mask?

Yes
Can be removed during “strenuous” sport activity or in case of driving alone.

Regulations might vary to each Emirate.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers have to bring their own masks.

However masks are available in hotels and most of the shopping malls as well as during transfers if arranged by MTS.

Also during tours, masks are being offered free of charge and masks are disposable.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Plastic divider
We aim on creating a safe atmosphere in each car, whereby the guests are separated from the driver by a plastic divider ensuring a personal space for the entire duration of the trip.

Sanitised vehicles
Each car is sanitised after each use to ensure a germ-free environment for all guests and staff. A fully professional disinfection service is applied.

Free hand sanitiser
We provide a complimentary hand sanitiser on every trip so the guests can use it every time there is a need to clean or refresh their hands. We use only the highest quality and approved products to ensure the efficacy.

Daily health checks
All our drivers undergo a daily health check before they can start their duties. We make sure that it is in the latest health and safety compliance set by the local and international health authorities.

Mandatory face masks
The use of face masks is mandatory for DGT staff as well as the guests as per the guidelines of the local and international health authorities to minimise any respiratory transmission risks.

No physical contact
We have introduced a non-physical contact assistance in order to minimise any interaction between DGT staff and the guests and lower any risk of transmission.

Sanitised amenities
Any amenities provided during the journey have been fully sanitised and are safe to be used by the guests. This includes tissue paper and water bottles.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
The new Pax capacity as per the new law are :
Private car ( Lexus / Ford / infinity ) and Luxury cars ( BMW7 . S CLSAA ) – max 2 pax only
SUV ( previa / H1 ) And Luxury cars ( V CLASS . GMC 4X4 ) – MAX 3 PAX ONLY
Mini bus ( 15 seats bus ) – up to 5 PAX only if one family
Coaster ( 22 seats bus ) up to 11 PAX only
35 seats bus – up to 16 pax
Coach ( 50 seats bus ) up to 25 – 26 PAX only

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All information and details are shared in the documents uploaded.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

All information and details are shared in the documents uploaded.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
The government and department of tourism will not allow any hotel to open for visitors unless they comply with the steps and regulations advised.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
This information is available from the government and department of tourism only.

Beach

Are there any special restrictions when using the beach?

Yes
All visitors must wear masks and social distance.
No masks are necessary while in the water.
Regulations might vary to each Emirate.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes
All visitors must wear masks and social distance.
No masks are necessary while in the water.
Regulations might vary to each Emirate.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Movement is restricted between 11PM till 6AM in Dubai and between 10PM till 6AM in all other Emirates.

Are guests allowed to leave the hotel/resort

Yes
Yes, but not during the national disinfection programmed hours.

Are local shops, restaurants, bars, service providers open?

Yes
Yes, with taking into consideration the local laws.

Are public transportation and taxis available?

Yes
Yes, with taking into consideration the local laws.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Yes, with taking into consideration the local laws.

Are there any curfews in place and if so, what are the hours envolved?

Yes
Movement is restricted between 11PM till 6AM in Dubai and between 10PM till 6AM in all other Emirates

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Will boat excursions be available?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Are diving centers open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Regulations might vary to each Emirate.

Will the hotel be put under quarantine?

Yes
Regulations might vary to each Emirate.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Regulations might vary to each Emirate.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
If you have symptoms that could be attributed to COVID-19:
- Call one of the below numbers :
Ministry of Health & Prevention on 800-11111
Dubai Health Authority on 800-342.
Estijaba service at the operation center –Department of Health – Abu Dhabi on 800-1717
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.

HOTEL INFO

DXB Q+A Trade 31st May
Download
Circular 45_Guidance Document to outline COVID-19 precautionary measures for Hotel Establishments (2)
Download
Hotel Establishments_COVID-19_Guidelines_v1 - Update on Tourism Sector Rules
Download
REOPENING UPDATES 17062020
Download
SwimmingPool_Protocols-11-6
Download
WaterParks_Protocols
Download
Restaurants Services are allowed inside the hotel Establishments with an occupancy rate of 30
Download
REOPENING UPDATES 17062020
Download
Dubai Tourism 22nd-June v1(2)
Download
Resumption-of-flight-process
Download
REOPENING UPDATES 03072020
Download
Dubai Assured approved establishments 20200707
Download
approved-laboratories
Download
DCT Circular 63
Download
Covid-19 Test
Download
RAK_PCR_Testing_EN
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Foreign nationals who have been in any of the following countries during the past 14 days may not enter the United States. For a full list of exceptions, please refer to the relevant proclamations in the links below.
China
Iran
European Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
United Kingdom (England, Scotland, Wales, Northern Ireland)
Republic of Ireland
https://www.cdc.gov/coronavirus/2019-ncov/travelers/from-other-countries.html

Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers two years of age and over entering the United States (including U.S. citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three (3) calendar days of departure, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.
Humanitarian exemptions to this order will be granted on an extremely limited basis and will only be considered when the country of departure lacks adequate SARS-CoV-2 testing capacity and cannot meet the requirements to provide a negative viral COVID-19 test within three (3) calendar days of departure. There are no waivers available through this process for individuals who test positive for COVID-19.  Individuals - or air carriers seeking to allow boarding by potentially qualifying individuals - who believe they meet the criteria for a waiver should contact the embassy or consulate serving the location from which they plan to depart and provide the information below. The embassy or consulate will then submit the request to the CDC for consideration.  
To be eligible for consideration for a humanitarian exemption to this order, an individual’s situation must meet both of the below criteria: 
• Emergency travel is required to preserve health and safety (e.g. medical evacuations).
• Predeparture testing cannot be accessed or completed before travel.  
The following information must be provided for each passenger:
a. Name (family name/surname, given name), passport number and  nationality 
b. Cell phone number including country code of passenger or head of household if family unit
c. Email address of passenger or head of household if family unit
d. U.S. destination address                                                           
i.Is U.S. destination home address?             
e. Departure date 
f. Flight itinerary, including any connecting flights  
g. Name of submitting entity if different from passenger
h. Name of company submitting on behalf of passenger(s) (if applicable)     
i. Name of point of contact submitting on behalf of passenger(s) (if applicable)                             
j. Phone and email address for POC submitting waiver request on behalf of passenger(s) (if applicable)
k. Purpose of travel to the U.S. (provide brief explanation of why urgent travel is needed and how travel will contribute to health and safety of passengers(s))
l. Justification for testing waiver (e.g. no testing available, impact on health and safety)
m. Documentation to support justification for test waiver, if available (e.g. medical records or orders for medical evacuation).

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
The order is now effective. Travelers from the affected countries will now be required to travel through 13 airports:

Boston-Logan International Airport (BOS), Massachusetts
Chicago O’Hare International Airport (ORD), Illinois
Dallas/Fort Worth International Airport (DFW), Texas
Detroit Metropolitan Airport (DTW), Michigan
Daniel K. Inouye International Airport (HNL), Hawaii
Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
John F. Kennedy International Airport (JFK), New York
Los Angeles International Airport, (LAX), California
Miami International Airport (MIA), Florida
Newark Liberty International Airport (EWR), New Jersey
San Francisco International Airport (SFO), California
Seattle-Tacoma International Airport (SEA), Washington
Washington-Dulles International Airport (IAD), Virginia
Screening & Quarantine
Upon arrival, travelers will proceed to standard customs processing. They will then continue to an enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Additionally, some passengers will have their temperature taken.

After the enhanced entry screening is complete, passengers will be given written guidance about COVID-19 and be allowed to proceed to their final destination.

Will travellers be COVID-19 tested upon arrival?

No
Upon arrival, travelers will proceed to standard customs processing. They will then continue to an enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Additionally, some passengers will have their temperature taken.

After the enhanced entry screening is complete, passengers will be given written guidance about COVID-19 and be allowed to proceed to their final destination.

If a traveller tests positive to COVID-19 what happens?

No
If symptomatic for coronavirus, you will be referred to the CDC for medical evaluation

Do travellers need to provide a negative Covid-19 test result?

Yes
3 days

Do travellers need to provide personal data at the airport upon entry?

Yes
The following information must be provided for each passenger:
a. Name (family name/surname, given name), passport number and  nationality 
b. Cell phone number including country code of passenger or head of household if family unit
c. Email address of passenger or head of household if family unit
d. U.S. destination address                                                           
i.Is U.S. destination home address?             
e. Departure date 
f. Flight itinerary, including any connecting flights  
g. Name of submitting entity if different from passenger
h. Name of company submitting on behalf of passenger(s) (if applicable)     
i. Name of point of contact submitting on behalf of passenger(s) (if applicable)                             
j. Phone and email address for POC submitting waiver request on behalf of passenger(s) (if applicable)
k. Purpose of travel to the U.S. (provide brief explanation of why urgent travel is needed and how travel will contribute to health and safety of passengers(s))
l. Justification for testing waiver (e.g. no testing available, impact on health and safety)
m. Documentation to support justification for test waiver, if available (e.g. medical records or orders for medical evacuation).

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Fourteen state governments require people who are not yet fully vaccinated against COVID-19 to wear face coverings in most indoor public settings. The District of Columbia and Puerto Rico also have mask orders in place.

Most states have modified their mask orders to align with the latest guidance from the U.S. Centers for Disease Control and Prevention (CDC). The federal agency said May 13 that people who are fully vaccinated — meaning they are at least two weeks past receiving their second Pfizer or Moderna shot or the single-dose Johnson & Johnson vaccine — can safely forgo masks in most public settings, indoors and out.
Where there are no state or local requirements, businesses and other private entities may set their own mask policies.

Here are the States policies for our main locactions-

California
Statewide order: Yes
As of June 15, masks are required for unvaccinated individuals in indoor public settings and for all people age 2 and over in schools, health care and long-term care facilities, correctional facilities, homeless and emergency shelters, and on public transit. Face-covering is also required in all workplaces, regardless of vaccination status, pending a June 17 meeting of the California Occupational Health and Safety Health and Standards Board.
Learn more: Read California's updated face-covering guidance.
https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/guidance-for-face-coverings.aspx


Florida
Statewide order: No
Florida recommends but has not required face coverings for the general public. Several cities and large counties, including Miami-Dade, Palm Beach and Hillsborough (which includes Tampa), had mask requirements, but Gov. Ron DeSantis issued an executive order May 3 that suspended all local COVID-19 restrictions in the state, including mask rules, effective immediately.
Learn more: Read Florida’s order barring local mask mandates.
https://www.flgov.com/wp-content/uploads/orders/2021/EO_21-102.pdf



New York
Statewide order: Yes
The state ended face-covering requirements for fully vaccinated people May 19. Masks are still mandated for unvaccinated people over age 2 when in a public place. Businesses and venues may require proof of vaccination to meet remaining mask or social distancing directives.
Learn more: Read Gov. Andrew Cuomo's May 17 statement on the new mask policy.
https://www.governor.ny.gov/news/video-audio-photos-rush-transcript-governor-cuomo-announces-new-york-state-adopt-new-cdc



Nevada
Statewide order: Yes
Gov. Steve Sisolak issued a directive May 3 aligning the state with the CDC mask guidelines. State health officials said May 13 that this meant immediate adoption of the federal recommendation to end most face-covering requirements for fully vaccinated people. Otherwise, Sisolak’s June 2020 order mandating masking in public places for people over age 9 remains in place.
Learn more: Read Nevada’s updated mask guidance.
https://nvhealthresponse.nv.gov/wp-content/uploads/2021/05/5.13.21-CDC-Mask-Update.pdf

Do travellers have to always wear a mask?

No
Please see the previous FAQ (Is it compulsory to wear masks?) for the individual State policies.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
If there is a medical reason impeding a child from wearing a mask.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Will there be disinfectant available on the bus?

No

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Guidelines only

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Capacity limits (varies per State/county)

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Masks mandated

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restricted hours and capacity

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Restricted hours and capacity

Will boat excursions be available?

Yes

Do they have any restrictions?

Restricted hours and capacity

Are diving centers open?

Yes

Do they have any restrictions?

Restricted hours and capacity

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

testing and medical support

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Personal coverage will apply

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
Their Tour Operator