By clicking on the country you can view pertinent information regarding the current Covid-19 situation and how it affects customers. These answers are updated weekly!
Please note that all the regulations are subject to changes and regional laws and we cannot be held responsible

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

As a result, due to the global on-going vaccination process, there have been a few changes to the
quarantine and COVID-19 testing processes.
Fully Vaccinated Travellers
The Ministry of Health and Wellness has approved the COVID-19 AstraZeneca, Moderna, PfizerBioNTech or Johnson & Johnson vaccinations for entry into Barbados and effective May 8th, 2021,
travellers who are considered to be fully vaccinated are required to:
• Provide proof of a negative COVID-19 PCR test result 3 days prior to travel
• Provide a vaccination certificate on arrival to Barbados
• Have a standard or rapid COVID-19 PCR test done at the airport or their approved
accommodation
• Use specially designated transportation providers for their transport to their approved
accommodation and while awaiting their COVID-19 PCR test result
• Stay at their approved accommodation where they are free to move around in accordance
with the guidelines of that property
All fully vaccinated travellers will be required to quarantine for approximately 1 to 2 days.
-more-Unvaccinated Travellers
Any traveller who has not been fully vaccinated, not vaccinated at all, does not have any evidence
of vaccination or has travelled from or transited through a country where the prevalence of certain
variants of COVID-19 are deemed of particular concern to Barbados, are required to:
• Provide a negative COVID-19 PCR test on arrival 3 days prior to travel
• Use specifically designated transportation providers for their transport from the airport to
approved accommodation
• Stay within their rooms/suites before receiving a 2nd negative COVID-19 PCR test.
Travellers are not allowed to leave their rooms/suites
• Take their 2nd test 5 days after their arrival to Barbados
All unvaccinated travellers will be required to quarantine for approximately 5 to 7 days.
Special Considerations
Children under 18 who are travelling with fully vaccinated guardians will be allowed to adhere to
the fully vaccinated traveller guidelines. If you are travelling within a group as a vaccinated
traveller with other unvaccinated travellers, you will be subject to unvaccinated traveller guidelines
if you choose not to be separated.
All unaccompanied minors under the age of 18 must provide proof of a negative COVID-19 PCR
test result taken no more than 3 days prior to arrival. Vaccinated unaccompanied minors will follow
the guidelines for all vaccinated travellers, whereas, unvaccinated unaccompanied minors will
follow the protocol of unvaccinated travellers.

Travellers must also complete a Customs and online Immigration form 24 hours prior to arrival: www.travelform.gov.bb

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Travellers may be required to reconfirm the first negative PCR test with a rapid antigen test. If this test is done the results will be provided before leaving the airport.

Will travellers be COVID-19 tested upon arrival?

No
When COVID-19 PCR testing is done on arrival for any reason (for example, if a traveller presents with symptoms) travellers have the option to pre-book a satellite testing hotel outside of the airport. Your COVID-19 PCR test will be administered at the designated satellite hotel, where you can wait in the comfort of a sanitised hotel room for your final results.

If a traveller tests positive to COVID-19 what happens?

Yes
Isolation at a Government facility for a minimum of 24hours after which time travellers may request to self isolate at a government approved hotel or villa at their own expense. Upon recovery travellers may resume their vacation.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

3 days prior.

Do travellers need to provide personal data at the airport upon entry?

Yes
Travellers must complete a Customs and online Immigration form 24 hours prior to arrival: www.travelform.gov.bb

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Travellers can only use approved transportation providers which can be found here: https://www.visitbarbados.org/covid-19-travel-guidelines-2020

Will there be disinfectant available on the bus?

Yes
Travellers may be asked to sanitise their hands prior to boarding the transportation.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
Local government approved transportation providers comply with the local requirements.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

No

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Beaches are open between 5am and 7pm

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Effective April 27th - May 17th, 2021, a limited curfew will be in place Thursdays through Monday, between 11.00PM – 5:00 AM. On these days, all citizens, residents and visitors must be in their residences or hotels/villas by 11.00PM.

Are guests allowed to leave the hotel/resort

Yes
After completing their quarantine period of 5 days and providing a second negative PCR Test.

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants are open for in-person dining. Bars, pleasure crafts, and private charters are allowed to operate at 50% capacity. Cinemas and nightclubs remain closed.

Are public transportation and taxis available?

Yes
Travellers can only use approved transportation providers which can be found here: https://www.visitbarbados.org/covid-19-travel-guidelines-2020

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Face masks required for travellers in public areas

Are there any curfews in place and if so, what are the hours envolved?

Yes
Effective April 27th - May 17th, 2021, a limited curfew will be in place Thursdays through Sundays, between midnight – 5:00 AM. On these days, all citizens, residents and visitors must be in their residences or hotels/villas by midnight.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing measures must be observed.
Temperature checks for tour participants upon arrival may be carried out.
Face masks required for travellers in public areas.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Social distancing measures must be observed.
Temperature checks for tour participants upon arrival may be carried out.
Face masks required for travellers in public areas,

Will boat excursions be available?

Yes

Do they have any restrictions?

Temperature checks for tour participants upon arrival may be carried out.
Face masks required for travellers in public areas.

Are diving centers open?

Yes

Do they have any restrictions?

Face masks required for travellers in public areas.
Gear/equipment sanitized between use.
Hand sanitizer available to travellers and staff.
Regularly sanitized high-traffic areas.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
We provide you with the following contacts that may support you during your stay; Covid Hotline on: 536-4500
or email: covid19hotline@barbados.gov.bb

Will the hotel be put under quarantine?

No
Some hotels have the ability to quarantine travellers who become infected. Travellers should ask the hotel staff for assistance.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Travellers may stay in their booked property under quarantine/isolation. Travellers should ask the hotel staff for assistance.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Passengers Travel Insurance.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
Travellers should contact their Travel Agency. We do not have representatives in the destination.

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

The emergency state in Bulgaria has been prolonged until 31.05.21.

As of 1st May 2021 to 31th May 2021, all citizens (except these mentioned in article 1 in the Order), Bulgarian nationals, nationals of the European Union and the Schengen Agreement States (including San Marino, Andorra, Monaco and Vatican City), and their family members or persons who are in actual cohabitation with them; citizens of the United Kingdom and Northern Ireland, Australia, Canada, the United States of America, Japan, New Zealand, China, Rwanda, the Republic of Korea, Thailand, Tunisia, Uruguay, the United Arab Emirates, Georgia, Ukraine, North Macedonia, Serbia, Albania, Kosovo, Bosnia and Herzegovina, Montenegro, Moldova, Russia, Israel, Kuwait, the Republic of Belarus, and Turkey; persons with permanent or long-term resident status in Bulgaria (and their family members); persons who hold Bulgarian visa type “D” for long-term residence; persons with resident status (and their family members) of Member States of the European Union, the Schengen Agreement States (including San Marino, Andorra, Monaco and Vatican City) and their family members may enter Bulgaria by presenting one of the following documents:

(a) a vaccination certificate for a completed vaccination course against COVID-19. The vaccination certificate is considered valid 14 days after receiving the final dose. The document should include full name of the vaccinated person as per the identification document, date of birth, dates the vaccine doses were administered, vaccine name and batch number, name of the producer, details of the vaccine certificate issuing authority and country;
(b) a positive result from a PCR or antigen test for immunity for COVID-19 for persons who had the coronavirus infection not more than 6 months from the date they enter the country;
(c) a negative result from a PCR test performed within 72 hours of their entry into the country or a negative antigen test performed within 48 hours of their entry into the country;

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Staff are on hand to guide passengers through the usual processes while wearing protective equipment.
Temperature checks & health screenings will be carried out for all domestic & international passengers upon entry into the terminals.
A Regional Health Inspectorate check point has been established.
Thermo-camera & passenger segregation facility available.
Increased frequency of cleaning & disinfection of all facilities & surfaces.
Air circulation management & rooftop filters cleaning in terminal facilities.
Positioning of floor markers for safe social distancing (a min 1.5m)
Usage of TV screens, Passenger Announcement System to communicate safety measures & COVID-19 awareness information.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

No
A traveller will be quarantined.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

a negative result from a PCR test performed within 72 hours of their entry into the country or a negative antigen test performed within 48 hours of their entry into the country;

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
Employees will have regular temperature checks & health screenings.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
The use of mask is mandatory in all indoor premises including supermarkets, shops, malls, public transport, pharmacies, health institutions and night clubs.

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No
n/a

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
A traveller will have to bring their own personal protective equipment.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Handwashing and respiratory hygiene
Wearing masks & gloves for the drivers on touristic transfers is not mandatory, but is rather a recommendation by the Regional Ministry of Health in Bulgaria. Transportation providers will follow the said recommendation to ensure the safety of the tourists.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Providing at least 10% more face masks than the maximum capacity of guests and emergency staff.
Regulation and control of the flow of guests while maintaining a physical distance of at least 1.5m between members of different families.
Placing dispensers with liquid hand disinfectants accessible to guests.
Registration at the reception of more than 2 guests at a time is not allowed, unless they are members of the same family.
Limiting the stay of the guest at the reception to a minimum.
Encouraging the use of an electronic card instead of paying in cash.
Seating area - Separate seating areas outdoors, outside the lobby, which must be at least 1.5m apart. Grouping of guests in the lobby is not allowed.
Maintaining the required distance between the housekeeping staff and the guests (a minimum of 2m).


What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Hotel management must have carried out initial instructions of the employees on the observance of the sanitary and hygienic measures, as well as to hold regular information meetings about the undertaken main anti-pandemic measures in the country.

Creating working conditions, assuming compliance with the requirement for physical distance between employees and occupational safety in accordance with the applicable law.

Reducing the number of employees who use communal areas at the same time, such as a rest room, changing rooms.
Limiting the use of communal areas by employees, including:
 introduction of different break hours,
 reducing the number of employees who use communal areas at the same time (for example by allocating meals breaks).

Special care for employees from groups exposed to greater risk of the epidemic - if possible, people over 60 and chronically ill should engage nor have direct contact with guests.

Adoption of a procedure to be followed in case of suspicion of an infectious situation and effective instructions to the employees, in accordance with the guidelines and orders of the Ministry of Health and the Regional Health Inspectorate.

Employees and staff of the establishment should be instructed that in case of symptoms such as fever, cough, difficulty breathing, sore throat, runny nose, fatigue, muscle aches, etc. they should not come to work. Instead they should stay at home and contact their personal doctor by phone, and in the absence of their doctor they will need to contact the Regional Health Inspectorate. If their health continues to deteriorate they would need to call 112 and inform them that they may have been infected with coronavirus.

If an employee has symptoms suggestive of coronavirus whilst at work, they should immediately be removed from their work duties, isolated and depending on their condition sent back home by individual transport or call the Emergency Medical Center team. The employee should wait for the transport in a room, where it is possible to temporarily isolate themselves from other people.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
Nonetheless, hotels must comply with the guidelines established by the Bulgarian Ministry of Tourism in collaboration with the Ministry of Health, Ministry of Labor and Social Policy.

Beach

Are there any special restrictions when using the beach?

Yes
At the beach there should be a min of 20 sq m. per umbrella and 2 sunbeds or family. It is also forbidden to reserve sunbeds with a towel.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

No
Catering establishments are temporarily closed until 28.02.2021.

Only home and office delivery are allowed.

An exception is in place for tourism accommodations, where catering establishments are allowed to function between 06:00 and 22:00, using 50% of their capacity.

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Visits to shopping centres and shopping malls are suspended until 31.01.2021, except for grocery stores, hospitals, pharmacies, drugstores, opticians, pet stores. As of 1 February 2021, visits to shopping centers will be allowed.

As far as essential shops are concerned, people over the age of 65 can visit grocery stores and pharmacies only in the time slot between 08:30 and 10:30, during which all the other people under the age of 65 are not allowed.

A distance of 1.5 metres and the use of a facemask/safety helmet is required.


Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing of a min of 1,5 m & wearing a mask.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Aquaparks must comply with the special guidelines issued by the Regional Health Inspection, namely: specific points with alcohol disinfectants; the distance between umbrellas is 5m; the distance between sunbeds is 2m; increased concentration of chlorine in water.

Will boat excursions be available?

Yes

Do they have any restrictions?

Wearing of masks is not compulsory ( since boat excursions is an "outside" excursion), but a recommendation to follow.

Are diving centers open?

Yes

Do they have any restrictions?

However, MTS Globe Bulgaria do not offer diving activities.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
In case of clear signs of illness such as constant cough, discomfort, difficulty breathing, fever, sore throat, runny nose, fatigue, muscle aches, etc. the guest shall be isolated and notified to the management, the doctor at the site or the medical institution with which the site has a service contract, the Regional Health Inspectorate or the Center for emergency medical care.

Please note: As per the latest protocol established by the Bulgarian Ministry of Tourism in collaboration with the Ministry of Health, Ministry of Labor and Social Policy, upon establishing at the accommodation establishment a tourist with COVID-19, who has mild symptoms, the adopted practice in the countries of the European Union will be used. The guidelines in this part will be updated in stages until the beginning of the active summer season, according to the stages of opening the borders for travel with the respective countries. The specific steps that the hotelier must follow in such a case will be specified on the spot by the medical authorities, according to the individual case.

Will the hotel be put under quarantine?

No
The hotel shall not be quarantined and the recommendations of the health authorities shall be followed. After isolation/transportation of the guest, cleaning and disinfection shall be performed in the places where s/he has resided.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
In case of suspicion of coronavirus infection of a guest the hotel should: provide the tourist with a mask, separate him from the other tourists and provide an opportunity to be examined by a doctor in a pre-designated room and appoint one person to take care of the guest concerned until the arrival of the health workers, but not different employees.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
They should self-isolate in the room and call the hotel reception, which in turn should notify the medical company which it has contracted with or the Regional Health Inspection or the ambulance (112).

HOTEL INFO

MTS Globe Bulgaria Reopening
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Melia Hotels
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Panorama Hotel
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RIU Health Protocol
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Obzor Beach Resort - COVID-19-obr-eng
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HVD Club Bor, HVD Miramar, HVD VIva Club
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Sunrise All Suites Resort
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Wave Resort-COVID19-measures
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Bonita Covid-19 procedures
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IVANA PALACE - OPERATIONAL CONSIDERATIONS FOR COVID
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BAIKAL - COVID - 19 EN
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DIT Evrika Beach Covid-19 Policy
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Marina Grand Beach - Health & Safety_ENG
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Grifid Hotels - COVID - 19 messures
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Diamond presentation ENG
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Aparthotel Royal Sun procedure Covid -19
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Meridian - COVID - 19 procedure
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Helena Resort - COVID_EN
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Melia Grand Hermitage _ Safety Protocol
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Festa Hotels - COVID 19 Letter
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PrimaSol Sineva Beach - COVID - 19 procedure
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Effect Hotels Grand Victoria - COVID - 19 measures
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COVID-19 Procedure LION Sunny Beach
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International Hotel Casino Tower Suites - COVID - 19 procedure
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Premier Fort - accomodation policy_2020
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Barcelo Royal Beach - BRB_WeCareAboutYou
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Casablanca - COVID - 19 LOCAL PROCEDURE
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Cascadas - Plan_cascadas_covid
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COVID 19 protocol - ELITE 1 Apartments
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Effect Hotels Grand Victoria - Health & Safety Standards
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Covid-19 Actions_Helios Spa_Apollo Spa Resort_English
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Izola Paradise - Main points safe stay policy
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Kotva/Paradise Beach - COVID-19 eng
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Prestige Hotels - Covid-19_EN
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Grand Hotel Primoretz - STAY SAFE
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Zefir - COVID - 19 measures
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White Lagoon - COVID - 19 procedure
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Sunrise - COVID-19 measures partners ENG
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Moonlight / Sineva Park - Procedure - COVID - 19 (1)
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ROYAL-Covid-19-EN20
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Civil Protection Headquarters of the Republic of Croatia issued a Decision temporarily prohibiting and restricting the crossing of persons across all border crossing points of the Republic of Croatia (NN 3/21). However, in accordance with the guidelines of the competent authorities, exceptions have been made as follows:

Passengers travelling to the Republic of Croatia from an EU / EEA member state (regardless of their citizenship)
Passengers coming directly from the countries and / or regions of the European Union, i.e. countries and / or regions which are Member States of the Schengen Area and Schengen Associated Countries, and which are currently in the so‑called green list of the European Centre for Disease Prevention and Control, regardless of their citizenship, will be allowed entry into the Republic of Croatia under the same conditions as before the onset of the COVID-19 disease (they do not need to present a negative PCR test result for SARS-CoV-2 nor are they assigned the measure of self-isolation) if they show no signs of disease and they have not been in close contact with an infected person.

If the aforementioned persons transited to the border crossing points of the Republic of Croatia through other countries / regions without delay, they should prove at the border crossing point that they did not stay in transit areas and in that case, they will not be required to have a negative PCR test result for SARS-CoV-2 not older than 48 hours, nor stay in self-isolation.

Graphic representation of countries by color according to the risk of the COVID-19 disease can be found on the website of the European Centre for Disease Prevention and Control (ECDC)

*All other passengers who come to the Republic of Croatia from EU / EEA member states / regions, and which are currently not on the so-called green list of the European Centre for Disease Prevention and Control, must present one of the following documents:

• a negative PCR or rapid antigen test result for SARS-CoV-2 that is not older than 48 hours (counting from the time of taking the swab to arriving at the border crossing point) and, in the case of a rapid antigen test and a stay longer than 10 days in the Republic of Croatia, the test must be repeated within ten days from the date of issuing that test;
• vaccination certificate for persons who received a second dose of COVID-19 vaccine more than 14 days prior. Exceptionally, in the case of a vaccine received in a single dose, a certificate of receipt of a single dose if the dose was received more than 14 days before crossing the state border;
• a certificate confirming that the certificate holder has recovered from SARS-COV-2 virus infection after having previously had a positive PCR or rapid antigen test result, which is valid at the earliest on the eleventh day from the date of arrival of the positive test and no later than 180th day from the day of the first positive test;
• or perform PCR testing or rapid antigen testing on SARS-CoV-2 immediately upon arrival in the Republic of Croatia (at their own expense), with the obligation to stay in self-isolation until the arrival of a negative test result. If testing cannot be performed, a measure of self-isolation is determined for a period of ten (10) days.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Passengers and staff are informed of the importance of maintaining hygiene and physical distancing measures. Passengers and staff are informed through posters, displays or floor stickers placed at the exits and entrances to the passenger terminals, as well as in the terminal itself, and by using voice messages which are regularly played over the airport’s public announcement system. Staff should be tasked with monitoring compliance with the prescribed measures.

Physical distancing
The 1.5m physical distance rule should be observed. Seats are arranged in all areas of the airport so that they are 1.5m away from each other. It is necessary to adhere to the rule regarding the maximum number of people allowed in indoor areas pursuant with the defined criteria of keeping a physical distance of 1.5 meters.

Installing barriers
If physical distancing cannot be achieved in some other way, the installation of physical barriers and/or placing staff at critical locations will be considered, especially at passenger check-in and control points, baggage check-in and check-out points, border control, passenger boarding bridges and similar.

Hand disinfection
Disinfection dispensers (alcohol-based with a concentration of at least 70% or other agent which is safe on skin, with declared virucidal properties) are be placed at the entrances to the passenger terminal, waiting rooms, passenger boarding bridges and made available to the passengers, employees and flight crew.

Face mask
The wearing of surgical masks or face masks, which cover the mouth and nose, is recommended when staying in the indoor premises of the airport. Children are not obliged to wear face masks, as well as people suffering from respiratory issues, which are unrelated to COVID-19, and disabled people, who cannot put on or take off a face mask unaided.

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
If a traveller is suspected of suffering from COVID-19 s/he will be handed over to the border sanitary inspector, and will be placed in a isolation room until the Emergency Medical Services arrive. If COVID-19 is confirmed the traveller will be placed in quarantine.

Do travellers need to provide a negative Covid-19 test result?

Yes
48 hours

Do travellers need to provide personal data at the airport upon entry?

Yes
ALL foreign nationals including the citizens with no restrictions, EU/EFTA citizens and other foreign nationals must fill in the entrance document which can be completed online https://entercroatia.mup.hr/ prior to arrival or at the arrival on border crossing. It is advisable to complete the entry document prior to arrival in order to avoid longer wait and delays at the border.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
Before coming to work, all employees must measure their body temperature at home during the morning hours and will not come to work if the temperature reading is higher than 37.2 C and/or have respiratory problems.
In the event of elevated body temperature and/or respiratory problems with or without elevated body temperature, the employees will call their employer and competent family physician, and will not come to work until the cause of the respiratory problems and/or elevated body temperature is determined.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

No
The wearing of surgical masks or face masks, which cover the mouth and nose, is compulsory when staying in all indoor premises (shops, markets, museums, offices, airports etc.). It is also recommended to wear masks when social distancing of 1.5m cannot be assured.

Do travellers have to always wear a mask?

Yes
All travel arrangement companies and airlines have to instruct passengers that they must bring their own face masks and up to 100 ml of disinfectants before departure. In addition to medical masks, face masks can also be used. All passengers and flight crew members must be informed about the mandatory use of face masks before (inside the passenger terminal) and during the flight. The passenger may carefully remove the face masks for the purpose of travel documentation verification.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The wearing of surgical masks or face masks, which cover the mouth and nose, is compulsory when staying in all indoor premises (shops, markets, museums, offices, airports etc.). It is also recommended to wear masks when social distancing of 1.5m cannot be assured.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
Children are not obliged to wear face masks, as well as people suffering from respiratory issues, which are unrelated to COVID-19, and disabled people, who cannot put on or take off a face mask unaided.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
All travellers are advised to bring their own face masks, up to 100 ml of disinfectants and/or other personal protection equipment before departure. Airlines are obliged to provide face masks before entering the aircraft for passengers without their own PPE. Hotels and accommodations will be able to provide face masks to guests on request.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
 Health monitoring by daily body temperature measurements.
Before starting work, all employees will measure their body temperature during the morning hours, and will not start work if it is higher than 37.2 C and/or if they have respiratory problems. In the event of elevated body temperature and/or respiratory problems, with or without elevated body temperature, the employees will call their employer and competent family physician, and will not start work until the cause of the respiratory problems and/or elevated body temperature is determined.

 Contact with clients.
While interacting with passengers and other employees, it is necessary to maintain an appropriate physical distance of 1.5 m and use a face mask which covers the nose and mouth. Disinfectants should be available to tour managers/guides with which they will disinfect their hands regularly.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
A notice on the obligation to adhere to physical distancing (if possible every other seat should remain unoccupied, passengers should sit diagonally behind each other - zig-zag), recommendation to wear face masks and hand disinfectant must be placed at the entrance to the means of transport.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No
The transport companies must adhere to all local regulations including measures against the COVID-19 pandemic. Checks by Government Inspectors and local authority inspections are carried out regularly.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
 Physical distancing
During their hotel stay, visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the hotel premises (lobby, reception, sport-recreational content, payment counters), as well as in the employees’ work area.

 Visible notices and informing the guests.
It is necessary to place information regarding the hygienic procedures at the entrances to the hotel premises in a visible place, or place information with guidelines on proper behavior and protection measures in rooms where the guests are staying, or give this information to the guests during check-in, or place an information leaflet in the accommodation unit. The telephone number of the responsible person in the hotel is available in the accommodation unit, that person is in charge of contacting health institutions in the event of that there is a suspicion of COVID-19.

 Maximum number of persons at the premises.
Comply with the rules regarding the maximum number of persons allowed in certain areas in accordance with the defined criteria of maintaining a physical distance of 1.5m in relation to other visitors, unless they are members of the same family or group.

 Paper towels and disposable materials.
It is necessary to ensure a sufficient quantity of paper towels and other disposable materials, as well as cleaning and disinfectant equipment and agents.

 Waste disposal.
It is recommended that waste bins with suitable lids should be placed in all public areas within the hotel.

 Ventilation
Regularly ventilate all areas.

 Reception hygiene
Disinfect the reception surfaces in regular intervals (e.g. every hour), and the check-in and check-out area (contact surfaces) should be disinfected more frequently than other reception areas.

 Physical distancing at the front desk
Ensure sufficient distance between reception staff and guest, as well as between staff, reduce check-in / check-out time to below 15 minutes (which is the definition of a close contact) or, if this is not possible, install partitions (made of Plexiglas or similar material that ensures the required sanitary distance). The maximum number of persons at the reception area is regulated and restricted pursuant to physical
distancing measures of 1.5 m.

 Informing the guests and employees
The reception staff should be adequately informed regarding COVID-19, so that they can carry out their assigned tasks without issue and prevent the potential spread of COVID-19 within the institution. They should be able to inform the guests who are inquiring about the hotel policy regarding the implementation of preventative measures or other services which the guests may request (for example, medical and pharmacy services available in the area or in the facility itself, telephone numbers of epidemiologists on call and similar).

 Application of technology
Encourage online check-in/book in and applications from home (one option is to facilitate the possibility of directly registering the guest on e-visitor), contactless payment, advance payment, self-scanning of documents and similar (where applicable and possible).

 Check-out
Advise guests to announce their check-out plans in advance, so that the invoices can be prepared on time and in order to avoid unnecessary delays at the reception.

 Currency exchange and ATMs.
Prefer, where possible, for the money to be exchanged and withdrawn at the ATMs which are located externally/outside of the reception area. The ATMs are located on public premises where disinfectant dispensers are available.

 Elevators
Place safety instructions, including the maximum number of guests allowed at one time, in front of and inside the elevator. The elevators are located in public premises which are covered by disinfectant dispensers, and the maximum number of persons allowed in an elevator may be ignored if the users are part of the same family or share an accommodation unit.

 Conditions for maintaining the hygiene of sanitary facilities
Intensified cleaning, disinfection and ventilation of public sanitary facilities every two hours (and more often if necessary), increase the number of employees responsible for daily cleaning in each sanitary facility. Restrict the simultaneous use of a sanitary facility in accordance to its size and prescribed sanitary conditions.

 Business centers/conference areas
Mandatory disinfection of tables and all of the equipment after use. Adhere to 1.5 meter physical distancing rule between individual guest groups.

 Equipment availability
If necessary, provide guests with available thermometers and protective masks and gloves (upon request).

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
 General protective measures
Avoid close contact with individuals who are exhibiting symptoms of elevated body temperature, coughing and/or difficulty breathing. Avoid touching the face, mouth, nose and eyes, shaking hands and intimate conversations, and maintain social distancing. When coughing or sneezing, cover your mouth and nose with your elbow or paper handkerchief, which needs to be thrown into the rubbish bin immediately afterwards and you should wash your hands. Regularly wash your hands with soap and water, or use an alcohol based disinfectant, or other agent which is safe on skin and has virucidal properties according to the manufacturer’s instructions.

 Maximum protection of customers and hotel staff
If possible, install a protective barrier at the place of service and at the cash register which will physically separate the cashier from the customer. Contactless payments should be encouraged. While they are on the hotel premises, visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Daily checks of body temperature
The staff should measure their body temperature before their morning shift. If their body temperature is higher than 37.2 °C in the morning, if the person feels sick or has any signs of the diseases (refers to all symptoms and signs of the disease, not just respiratory diseases), they should contact their superior and not come to work until he calls the physician.

 Working in two shifts
If possible, work should be organised in two shifts, in such a way that there is at least an hour separating the first and second shift, that hour should be used for cleaning and disinfecting surfaces during routine cleaning. The surfaces are disinfected with an alcohol-based disinfectant with a concentration of at least 70%, or some other agent which is safe on skin and with declared virucidal properties pursuant to the manufacturer’s instructions.

 Informing the staff
Before starting work / opening, educate the staff on all measures which are being implemented.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
Hotels are inspected by Inspectors General and Inspectors from the Ministry of Tourism. Local government Tourism Inspectors are conducting spot-checks as well. All hotels and staff must adhere to local government regulations and recommendations.

Beach

Are there any special restrictions when using the beach?

No
 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and other general measures.

 Maximum number of persons at the premises
The maximum number of people allowed at the sea and freshwater bathing areas at the same time is determined in accordance with the principle of 15 people per 100 m2 of net area.

 Physical distancing
All visitors and employees are advised to comply with the physical distancing rule of 1.5m The concessionaire must separate deckchairs so that the physical distance of 1.5 meters is ensured (ensure that a person is present who can supervise the prescribed measures), and disinfect the deckchairs several times per day, especially after an individual guest is no longer using the deckchair and before another guest uses it. If there are other seating options at the bathing area, they also have to be arranged so that they are placed 1.5m away from each other.

 Hand disinfection
It is necessary to place disinfectant dispensers at reasonable intervals and in visible places (e.g. alcohol-based with a concentration of at least 70% or other agent with declared virucidal properties pursuant to the manufacturer’s instructions and which can be safely used on the skin).

 Water usage
Maintain a physical distance of 1.5 m while swimming.

 Conditions for maintaining the hygiene of sanitary facilities
It is necessary to increase the cleaning and disinfection frequency of sanitary facilities to every two hours (and more often if necessary), and to increase the number of employees responsible for daily cleaning in each sanitary facility. Restrict the simultaneous use of a sanitary facility in accordance to its size and prescribed sanitary conditions.

 Regular monitoring of recreational waters
The monitoring is conducted by the employees of the Institute of Public Health, i.e. the authorised laboratory in accordance with the Plan and Program for Monitoring Sea Beaches and Inland Bathing Areas. The laboratory employees, who are sampling and analyzing the water, must adhere to the usual protective and security measures while taking samples and analyzing, and comply with the professional standards of conduct, general protective measures and general recommendations in regard to maintaining physical distance and personal hygiene.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No
 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and other general measures.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

No
 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant.
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in the shops and other facilities will be restricted to the size of the premises and general physical distance recommendations apply.
Indoor premises of restaurants and bars are closed. Service is only available at outdoor terraces (maintaining social distancing), take-away and drive-ins.

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes
 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5m distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in will be restricted to the size of the premises and general physical distance recommendations apply (max. 25 pax)

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed in the shops, restaurants and other facilities will be restricted to the size of the premises and general physical distance recommendations apply.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed at the premises will be restricted to the size of the facility and general physical distance recommendations apply (max.25 pax).

Will waterparks and themeparks be open?

No

Do they have any restrictions?

 Visible notices and informing the guests
It is necessary to place information concerning hygienic procedures and guidelines on proper behavior and protective measure which should be followed, or which apply in that area, in a visible place at the entrance as well as in the area where visitors are staying. If appropriate infrastructure is available, a public address system can be used to periodically play voice messages in order to remind visitors of the necessity to maintain physical distancing and regarding other general measures.

 Maximum number of persons at the premises
The maximum number of people allowed at the swimming pool area at the same time is determined in accordance with the principle of 15 people per 100m2 of net floor area (including the surface area of the pool).

 Physical distancing
All visitors and employees are advised to comply with the physical distancing rule of 1.5m
Deckchairs have to be separated so that physical distancing is ensured (a lifeguard, or a person who can supervise the prescribed measures, has to be present at the pool), and the deckchairs have to disinfected several times per day, and especially after an individual guest is no longer using the deckchair and before another guest uses it. If there are other seating options at the bathing area, they also have to be arranged so that they are 1.5m away from each other.

Will boat excursions be available?

Yes

Do they have any restrictions?

 Visible notices
It is necessary to place a notice on the obligation of maintaining physical distance, to wear face masks in the indoor areas of the tourist ship and disinfect hands when boarding. The agency is obliged to warn passengers before departure that they are obligated to have their own face masks, gloves and disinfectants.

 Hand hygiene
Whenever possible wash your hands with soap and water for 20 seconds while travelling, and when this is not possible, use disinfectants containing 70% alcohol or other hand disinfectant with proven virucidal effect. Hands have to be washed before coming aboard, after disembarking, after cleaning the ship or when the hands are visibly dirty, and in all other recommended situations (after going to the toilet, before eating, before and after touching your face and similar). The disinfectant has to be readily available at the ship’s entrance, and hand disinfection is necessary during boarding (staff and passengers).

 Hygiene and air conditioning units, heating and ventilation units
The interior of a means of transport has to be regularly cleaned and disinfected after each trip, during which special attention has to be given to the passengers’ head and arm rests, door grab handles and windows. Passenger space has to be regularly ventilated while idling at rest stops. The use of air conditioning units and heating should be avoided. The general recommendation is to ventilate closed spaces by opening windows, and refrain from using ventilation systems. When using ventilation systems, special attention should be given to the state of the filters and maintaining the correct condition of the air exchange rate indoors. The proper functioning of the ventilation and air exchange equipment has to be checked. It is recommended to use ventilation with increased percentage of external air which circulates into the system, and to not use re-circulation mode in order to encourage the exchange of air which reduces the concentration of potentially infectious particles.

 Contact with passengers.
It is necessary to maintain a physical distance of 1.5 m in everyday social contact with passengers and other people. If the drivers are placing the luggage in the luggage compartment, it is necessary that they disinfect their hands afterwards.

Are diving centers open?

Yes

Do they have any restrictions?

 Physical distancing
During their activity visitors have to adhere to physical distancing measures and maintain a 1.5 meter distance between themselves and other visitors, unless they are members of the same family or group.

 Disinfectant
A disinfectant dispenser (the disinfectant has to be alcohol-based in a concentration of no less than 70% or some other agent with virucidal properties which can be used on the skin) has to present at the entrances into the premises.

Maximum people allowed at the premises will be restricted to the size of the facility and general physical distance recommendations apply.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
If the persons cross the state border and develop symptoms of the disease after entering into the Republic of Croatia, they will stay in their hotel/accommodation and contact their reception/host, i.e. organiser of their arrival, via telephone, who will notify the epidemiologist on standby or the primary healthcare physician.
Outside of the working hours of the primary healthcare physician, the host of the foreign (official) person, who is exhibiting pronounced symptoms of the disease, calls the emergency medical services or contacts the closest COVID-19 infirmary via telephone.

If a person is exhibiting signs of the disease when entering the Republic of Croatia, the border police shall inform the border sanitary inspector and / or the sanitary inspector of the Regional or Central Office of the State Inspectorate. Such persons are recommended not to enter the Republic of Croatia, and if they have to cross the state border due to urgent reasons, they are sent to the available health institution for testing and treatment by the shortest possible route, that is, they are sent to be tested and undergo isolation. Any additional steps that the patient must follow in such a case will be specified on the spot by the medical authorities, according to the individual case.

Will the hotel be put under quarantine?

No
The hotel is unlikely to be quarantined (unless mass infection occurs) and the recommendations of the health authorities need be followed. After isolation/transportation of the guest, cleaning and disinfection shall be performed in the places where they have resided. Other necessary measures will be determined locally by the medical authorities and epidemiologists according to each individual case.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
Depending on the severity of the case and local facility situation it may require the patient and his co-travellers to be moved. The necessary measures will be determined locally by the medical authorities and epidemiologists according to each individual case.
If one member of a family staying in a holiday property is positive, the other members will stay in self-isolation in the same property or where the local coronavirus crisis management team decides depending on the severity of each individual case and likelihood of further contamination.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
If the infected person is from an EU member state, the Croatian Health Insurance Agency (HZZO) will send an invoice to their country. If he or she is a third-country national and has no travel insurance, it is likely that they will need to cover the costs themselves.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
In the event that symptoms of acute respiratory infection occur (cough, sore throat, elevated body temperature, shortness of breath/trouble breathing, loss of smell and taste) it is necessary to stay at hotel/accommodation and notify the hotel management/reception/host who will contact local health authorities and epidemiologist team on stand by. In the event that severe, life-threatening symptoms suddenly occur, the person should contact the emergency medical services (112).

HOTEL INFO

HOTEL ZORA COVID 19 SOP AND HOUSE RULES
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Plitvice Lakes National Park
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Maistra Hotels
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Information poster for public spaces COVID-19
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Hospitality_Facilities
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Suncani Hvar Hotels
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Le Meridien Lav safety pathway
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HOTELI MAESTRAL - COVID 19 ENG pdf
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HOTEL HVAR COVID 19 SOP AND HOUSE RULES
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HKorcula Hotels - Health&safety COVID-19
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Amadria Park COVID-19_EN-version
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HR - COVID9 of 01.04.2021
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FAQS

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Country entry restrictions

What are the entry regulations related to COVID-19?

Please visit this site to see all updates https://www.visitcyprus.com/index.php/en/cyprus-covid19-travel-protocol.

As of March 1st EU member states and European economic zone countries are categorised as per the ECDC categorisation into Green, Orange and Red according to their recent epidemiological performance and the relevant requirements are valid.
Remaining stated will be categorised into the same categories as of April 1st.
https://www.visitcyprus.com/files/COVID-19_Destination_Protocol_Cyprus-1_March_2021b.pdf




Also, all passengers must fill in a pre-travel documentation on-line at the following address: https://cyprusflightpass.gov.cy/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Will travellers be COVID-19 tested upon arrival?

Yes
yes if they reside in a country categorised by ECDC as "Red" or if they are part of a spot-check exercise

If a traveller tests positive to COVID-19 what happens?

Yes
Travellers will be put in quarantine or be hospitalised if needed. Family members accompanying the clients will be taken into isolation as well. Costs are covered by the Republic of Cyprus' government

Do travellers need to provide a negative Covid-19 test result?

Yes
Yes, if they are residing or have been in the last 14 days in a "Red" country as defined by the ECDC. max time is 72 hrs before arrival

Do travellers need to provide personal data at the airport upon entry?

Yes
All passengers must fill in the "Cyprus flight-pass" on-line: https://cyprusflightpass.gov.cy/
This can be filled 24 hrs prior to arrival day, not earlier

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
The Cyprus Government is committed to taking care of all travellers who test positive during their stay, as well as their families and close contacts. The government will cover the cost of lodging, food, drink, and medication, in all cases mentioned above; the traveller will only need to bear the cost of their airport transfer and repatriation flight, in collaboration with their agent and/or airline.

A COVID-19 hospital with 100 beds will be made available exclusively for travellers who test positive, and these can be increased at very short notice if required. If travellers show critical symptoms, an additional 112 intensive care units are available for their treatment, with 200 respirators on hand at any time for their perusal. 500 rooms in dedicated quarantine-hotels will be made available for close contacts of persons who test positive, and again these can be increased at very short notice if required.

This will not only ensure that they are properly taken care of, but it will also provide peace of mind to other travellers, that their accommodation
establishment is free of COVID-19. Should therefore an accommodation establishment be found to host a person who has tested positive, it will not be ordered into a 14-day quarantine; instead, the rooms used by the person who tested positive and close contacts, will undergo a deep clean and disinfection, before being utilised again.

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
No masks are required in restaurants/bars, during exercising, walking, cycling, hiking etc. is not mandatory

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

No
Kids up to 12 are normally not required to wear masks

Are there any exceptions?

Yes

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

No

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Our representatives will undergo thermal screening before entering duty and will be taken off in case they present fever or any symptoms related to COVID-19
Our representatives will wear face masks and gloves at all time
Our representatives will maintain the distances stipulated by the government
The MTS welcome desk will be disinfected regularly
Our welcome desk will have a protective acrylic barrier
Our staff is also part of the the random COVID- 19 test by the authorities

Will there be disinfectant available on the bus?

Yes
Daily cleaning/sanitising performed by the driver between services
Deep weekly disinfection
Passengers should enter through the rear door
Alcohol gel available to customers
Masks are mandatory for passengers
Gloves
Alcohol / gel solution

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
According to the Government protocol.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
Drivers and all persons in transfer service are undertake regular testing.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Accommodation establishments
Use of masks and carrying out of appropriate hand hygiene, for all housekeeping and service staff
Dispersion of guests at ‘group check-in’
Rooms will not be allocated to new arrivals, unless enough time has passed for appropriate cleaning, disinfection and aeration
Disinfection of room keys/cards after every departure
Where food or drink is displayed on self-service stations, appropriate sneeze guards or face masks are availed, and hand disinfection stations are installed; alternatively, items could be served directly by the staff

Restaurants and bars
Use of masks and carrying out of appropriate hand hygiene, for all back-of-house and front-of-house staff; masks will not be compulsory for service staff operating outdoor daytime restaurants, due to the intense heat
The maximum party size is set at 10 people. The minimum distance between persons not belonging to the same party, is 2m2 outdoors, and 3m2 meters indoors.
Menus will be disinfected after every use, unless they are disposable; alternatively they will be displayed at various communal points of the establishment, or made available digitally
Guests will be encouraged to pay by card and not by cash
Disinfection of all touch points will be carried out after each use e.g. chairs, tables, salt/pepper mills, sauce bottles, electronic payment machines etc.


What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Disinfection of sun beds, umbrellas and personal safe boxes after every use

Distance of 4m between umbrellas and 2m between sunbeds of persons not belonging to the same group

Physical distancing will not apply to life guards who are called into urgent life-saving action

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes
Only related to capacities

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Archaeological sites and museums

A. Disinfection of all touch points after every use (artifacts, touch screens, rides, door handles, seats, diving equipment, water sports equipment etc.)

B. Social distancing rules apply (2 Meters)

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes
Limited capacity is enforced from time to time & masks are to be worn

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes
Restrictions on capacity exist

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Social distancing rules apply

Are there any curfews in place and if so, what are the hours envolved?

Yes
Currently curfew is in place. Such are expected to be removed in tourist areas once the season starts

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

The number of people
Social distancing to be implemented.
Hygiene protocol to be followed.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

YES

Will boat excursions be available?

Yes

Do they have any restrictions?

YES

Are diving centers open?

Yes

Do they have any restrictions?

YES

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
Traveller and immediate family or other persons traveling together will be placed in quarantine hotel at government's expense

Will the hotel be put under quarantine?

No
not if it is a single case.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Yes, Clients affected will be moved in a different property. Co-travellers will be also put in isolation, maybe in a different hotel.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
No, as the restrictions for each country are not the same.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Repatriation arrangements and costs burden the Traveller

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Clients have to contract the hotel reception as every hotel has protocols to follow and then our emergency number or their Rep. Rep's number on board of each hotel and our emergency number is +357 99404991

HOTEL INFO

CYPRUS
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COVID19_Destination_Protocol_Cyprus_updated_17th_March_2021
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Precautionary measures for hotels and tourist accommodation
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Cyprus Guests Movment
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Aligning with the launch of the Responsible Tourism Recovery Plan on September 15th, travellers no longer need to provide a negative PCR or COVID-19 test upon arrival with the exception of arrivals from the UK who need to provide a negative PCR test with the past 72 hours.

Instead, airports and other ports of entry will administer a quick, aleatory breath test to between 3% and 15% of passengers, and all those who present symptoms, upon arrival. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations. Prior to departure, travelers should confirm with their airline provider and airport of origin regarding any testing or other related requirements for inbound flights to the Dominican Republic, or necessary requirements needed upon arrival in their country of origin. From January 01, 2021 all travellers are required to complete and ETicket when entering or exiting the country.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
As part of the immigration and customs forms provided by the airline or by Dominican authorities, passengers will be required to fill out and submit a Traveler’s Health Affidavit. Through this form, passengers declare they have not felt any COVID-19 related symptoms in the last 72 hours and provide contact details for the next 30 days.

Will travellers be COVID-19 tested upon arrival?

No
As part of the immigration and customs forms provided by the airline or by Dominican authorities, passengers will be required to fill out and submit a Traveler’s Health Affidavit. Through this form, passengers declare they have not felt any COVID-19 related symptoms in the last 72 hours and provide contact details for the next 30 days.

If a traveller tests positive to COVID-19 what happens?

Yes
Travellers showing COVID-19 symptoms or whose test results are positive will be quarantined at locations authorised by the Dominican Republic Government.

Free Health Coverage Plan: All international tourists arriving on commercial flights and visiting a hotel will be granted during the check-in process a temporary, free health coverage plan that provides coverage for emergencies in the event of an infection or exposure to COVID-19 while in-country. The coverage includes medical attention by specialists, medical transfers, transfer of a relative, penalty for airfare changes, lodging for prolonged stays and more. This insurance will be provided at no cost to visitors arriving on or before March 31, 2021 and will be 100% paid for by the Dominican government. In order to obtain coverage of the health plan the tourist must enter the country exclusively by air and only applies for guests staying at a hotel. For more information or to receive assistance while in the country in the event of exposure, please contact the Seguros Reservas Assistance Line by dialing +1 809 476 3232 so that a representative can determine the appropriate course of action on a case by case basis.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

People travelling from the UK need to provide a negative PCR test within the past 72 hours.

Do travellers need to provide personal data at the airport upon entry?

Yes

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Face masks are mandatory in all public spaces such as banks, supermarkets and offices.

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers should bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Training on new COVID-19 regulations.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Hotels must comply with strict guidelines set by The Ministry of Tourism and include the following:
Taking the temperature of each guest at check-in and having them sign a declaration of health
Providing guests with masks and disinfectant gel
Redistribution of hotel spaces to maintain distance in all common areas (reception, restaurants, swimming pools, )
Baggage disinfection
Elimination of self-serve food and beverage, so that utensils are handled only by establishment personnel
Special protocols for the care and isolation of guests with symptoms

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Hotels must comply with strict guidelines set by The Ministry of Tourism.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No

Beach

Are there any special restrictions when using the beach?

Yes
Maintain social distancing

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes
Providers must comply with the following:
Taking the temperature of every passenger prior to boarding any excursion transportation
Thoroughly sanitizing all equipment used by customers (tanks, masks, paddles, etc.) before and after use
All boats will be sanitized before and after each use
Maintaining established safety distance throughout the activity

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Curfew restricitons must be complied with.

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants are able to open but subject to government guidelines regarding social distancing.
Bars/Clubs are able to reopen with restrictions of 35% of their maximum capacity.
They must comply with curfew restrictions.

Are public transportation and taxis available?

Yes
Public transport is restricted with specific days/hours of operation.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They must comply with government guidelines for social distancing etc.

Are there any curfews in place and if so, what are the hours envolved?

Yes
There is a curfew in place that runs from 9:00 pm to 5:00 am from Monday to Friday and from 7:00 pm to 5:00 am on Saturday and Sunday.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Tours are in operation, following the recommended government guidelines and able to operate at 100% of maximum capacity.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Tours are in operation, following the recommended government guidelines and able to operate at 100% of maximum capacity.

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
The Ministry of Health advises of mandatory quarantine or self-quarantine for COVID-19 positive patients. Please call *462 for further instructions.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
The Ministry of Health advises of mandatory quarantine or self-quarantine for COVID-19 positive patients. Please call *462 for further instructions.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Customer's Travel Insurance.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers should contact their Travel Agency. We do not have local representatives available in destination.

HOTEL INFO

PCIAirport_Measures
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1 - protocolo de turismo v2 OFICIAL 30 DE JUNIO
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Dom Rep Protocols
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eng-protocolo-9.07-ultima-versi-n-10.07.2020
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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Will travellers be COVID-19 tested upon arrival?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

If a traveller tests positive to COVID-19 what happens?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Do travellers need to provide a negative Covid-19 test result?

Yes
As stated by the Minister of Civil Aviation on 31.08.20 the clients will have 2 options for the PCR test :
1. First Option :
· 72 H before arrival will be calculated from the date of taking the sample / clients will provide the PCR test result certificate and go through normal process of check in through the passport control and
Visa.
The PCR test result certificate should include the following:
- shows the time and date of the taken sample.
- issued from authorized laboratory and stamped
- shows the kind of the sample
- shows the kind of the analysis which should be "RT-PCR"
- the result certificate will be accepted in Arabis or English


2. Second Option : clients who would like to do it here at the arriving airport :
· PCR test here against 30 USD in Ministry of health lab in HRG / RMF / SHH / TABA Airports , then clients will move normally to their hotels transfers
· Clients will be asked gently to self isolation until result appear

Only the clients with positive result will be contacted and below procedures will be taken
1. Clients will be contacted to self isolation in rooms
2. Ministry of health will provide treatment protocol to the clients

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
The quarantine locations have been assigned by the Ministry of Health and authorities.

Do they have international speaking staff at the hospitals?

Yes
English

Masks

Is it compulsory to wear masks?

Yes
Travellers have to wear a Mask in all Transportation and all public areas.

Do travellers have to always wear a mask?

Yes
Travellers have to wear a Mask in all Transportation and public areas.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
Travellers have to wear a Mask in all Transportation and public areas.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Our representatives will undergo thermal screening before entering duty and will be taken off in case they present a fever or any symptoms related to COVID-19.

Our representatives will wear face masks at all times.

Uniforms will be changed daily, washed/disinfected and ironed.

Our representatives will keep a social distance of minimum 2m.

If presence meetings will take place, the rep will organise the space in order to assure 2m between guests

Daily temperature check for the reps before any meetings.

Regular temperature checks.

Will there be disinfectant available on the bus?

Yes
Alcohol gel available to customers.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Yes, the capacity has been reduced to maintain social distancing.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Please see the Egyptian Tourism Federation (ETF) PDF document attached.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Please see the Egyptian Tourism Federation (ETF) PDF document attached.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
Hotels must apply for a new certificate to comply with the health and safety protocols amid the COVID-19 pandemic. This certificate will be issued by 3 authorities ; the Ministry of Health, the Ministry of Tourism and the Hotels Association authority. Without this certificate the hotel will not be able to operate or open.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
Almost all hotels have passed the measures and are already opened.

Beach

Are there any special restrictions when using the beach?

No
However, considering the social distances.

Will beach access need a reservation and time slots?

No
However, considering the social distances.

Are there limitations for watersports?

No
However, considering the social distances.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
all outside areas are open and can be used.

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

No , and not all nightclubs are open.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

taking the measurements and precautions , mask, sanitiser , social distance, etc...

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

wearing mask, and maintain the social distances.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

No

Will boat excursions be available?

Yes

Do they have any restrictions?

No

Are diving centers open?

Yes

Do they have any restrictions?

No

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
If a traveller becomes taken ill with COVID-19 the situation will be handled by the Ministry of Health and authorities. The traveller will either be quarantined in a hospital or quarantined in the hotel room. The local health authority can opt to either send the individual to the referenced local COVID-19 hospital or not, depending on person’s clinical situation.

Will the hotel be put under quarantine?

No
just in case the hotel will have too many cases , it will be decision of the health ministry wether to put the hotel under quarantine or not.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
They will stay in the hotel they have booked however will have be quarantined in their room.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes
However, we will follow the instruction of the tour operator which the clients have booked with.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
will be according to the instructions of The tour operators whom the clients have booked their holiday with or through their embassies.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The traveller can contact an MTS Egypt representative , with emergency number +2 01000 91 55 75
In case the traveller finds themselves not at the hotel and may feel any symptoms they can call the following number: +2 01000 91 55 75

HOTEL INFO

SUNRISE COVID 19 Spread Prevention Procedures
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Statement of the Premier minister 11th June
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ETF Opening up tourism 20200419
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JAZ Hotels Hygiene Safety Toolkit Post COVID-19 (V4)
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JHG Hygiene Protocol against COVID19
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Pickalbatros Hotels Operational considerations for COVID-19
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Presentation
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Steigenberger Measures and guidelines for reopening_Steigenberger Hotels and Resorts_29042020
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The Three Corners Hotels & Resort commitment towards our guests and employees, action plan to ensure a safe and relax environment towards the Covid 19
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Egypt Safety Badge
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Press Release. The Ministry of Tourism & Ministry of Aviation 14JUN
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Press Release. The Ministry of Civil Aviation 14JUN
Download
Press Release .Museums. The Tourism and Antiquities Ministry 14JUN
Download
REGULATIONS FOR THE RESUMPTION OF TOURSIM TO EGYPT
Download
Declaration form
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Announcement regarding arrivals from foreign countries to Greece.

As of November 11, 2020 all people traveling to Greece from foreign countries will be required to have a negative molecular test result (PCR) for COVID-19, performed up to 72 hours before their entry to Greece. This includes air and land arrivals to Greece.

Further, people traveling to Greece should be aware that as of November 6, 2020 Greece is in lockdown. More information about eligible ways and means of transport and movement permits within Greece is available on forma.gov.gr.

This does also apply to Greek citizens, permanent residents of Greece and travelers for essential professional reasons.

Travellers should be laboratory tested with RT-PCR of oropharyngeal or nasopharyngeal swab.

Only travellers who carry a certificate of a negative RT-PCR test result will be allowed by the border authorities to enter the country. The certificates should be written in English and bear the name and passport/national ID number of the traveller.

The Laboratories that perform the RT-PCR testing should be:

National Reference laboratories
National Public Health Laboratories or
Private laboratories which are accredited from the respective national accreditation authorities (not necessarily specifically for COVID-19).

Certificates that do not fulfill the above criteria will not be accepted. Certificate forgery is punished by Greek Law.

Children under 10 years old are not subject to the obligation to a PCR test.

All travellers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

As of November 10, 2020 permanent residents of Greece who travel by land or air to foreign countries are required to fill in the electronic form PLF (Passenger Locator Form) with their contact details in Greece before their departure from the country and to show at the border checkpoint the proof of completion of the electronic PLF form that is automatically sent by e-mail to each traveller electronically.

All travellers entering Greece should self-isolate for 7 days at home or at their temporary residence. Travellers from UK should be tested for the new conoravirus on the 7th day of the self-isolation and should remain in self-isolation until their test results become available. Those entering from Kakavia and Evzones should self-isolate for 14 days.

Protocol for air arrivals

Arrival at the entry gate.
Transfer to the area where the screening personnel are located. Travellers are requested to show their QR code either on their mobile phone screen or in print. If travel departure begins prior to the day of arrival, travellers are allowed to board after showing the confirmation email (and not necessarily the QR code which is scheduled to arrive during their trip.)
Depending on their QR code/confirmation, travellers are directed either to the screening area where they will be tested for the new coronavirus SARS-CoV-2 by a trained health team or to the exit (to baggage claim area or passport control).
Upon completion of the test, travellers are directed towards the exit (to baggage claim area or passport control).
The test results are expected to become available within 24 hours. In case of COVID-19 symptoms, medical advice and/or contact with the National Public Health Organization (EODY) Operations Centre should be immediately sought. Only in case they test positive, the authorities will contact them and proceed with the health protocol in place. Otherwise and after the 7-days self-isolation, they may continue with their holidays, adhering to the general public health safety guidelines.
If travellers plan to have multiple stop-overs in Greece, they must declare this and report their initial destination and their travel itinerary for the next 7 days.

All travellers must comply with all of the necessary preventive hygiene measures (use of masks and physical distancing) according to local guidance.

Protocol for sea arrivals

Arrival of incoming travellers on foot at the main entry gate.
Incoming travellers arriving in vehicles are directed to the special entry gate.
Transfer to the area where the screening personnel are located. Travellers are requested to show their QR code either on their mobile phone screen or in print. If travel departure begins prior to the day of arrival, travellers are allowed to board after showing the confirmation email (and not necessarily the QR code which is scheduled to arrive during their trip.)
Depending on their QR code/confirmation, travellers are directed either to the screening area where they will be tested for the new coronavirus SARS-CoV-2 by a trained health team or to the exit (to baggage claim area or passport control).
Upon completion of the test, travellers are directed towards the exit (to baggage claim area or passport control).
The test results are expected to become available within 24 hours. In case of COVID-19 symptoms, medical advice and/or contact with the National Public Health Organization (EODY) Operations Centre should be immediately sought. Only in case they test positive, the authorities will contact them and proceed with the health protocol in place. Otherwise and after the 7-days self-isolation, they may continue with their holidays, adhering to the general public health safety guidelines.
If travellers plan to have multiple stop-overs in Greece, they must declare this and report their initial destination and their travel itinerary for the next 7 days.

All travellers must comply with all of the necessary preventive hygiene measures (use of masks and physical distancing) according to local guidance.

Protocol for arrivals at land borders

Arrival of persons at the checkpoint.
Passport and customs control are carried out.
Transfer to the area where screening personnel is located. Travellers are requested to show their QR code either on their mobile phone screen or in print.
Screening personnel direct travellers, depending on their QR code, either to the screening area where they will be tested for the new coronavirus SARS-CoV-2 by a trained health team or to the exit. Upon completion of the screening, tested travellers are also directed towards the exit.
The screening results are expected to become available within 24 hours. In case of COVID-19 symptoms, medical advice and/or contact with the National Public Health Organization (EODY) Operations Centre should be immediately sought. Only in case they test positive, the authorities will contact them and proceed with the health protocol in place. Otherwise and after the 7-days self-isolation, they may continue with their holidays, adhering to the general public health safety guidelines.
If travellers plan to have multiple stop-overs in Greece, they must declare this and report their initial destination and their travel itinerary for the next 7 days.
All travellers entering Greece through any land border station, are obliged to present upon arrival a negative molecular test result (PCR) for COVID-19, performed up to 72 hours before their entry to Greece.
Travellers should be laboratory tested with RT-PCR of oropharyngeal or nasopharyngeal swab.
Only travellers who carry a certificate of a negative RT-PCR test result will be allowed by the border authorities to enter the country. The certificates should be written in English and bear the name and passport/national ID number of the traveller.
The Laboratories that perform the RT-PCR testing should be:
National Reference laboratories
National Public Health Laboratories or
Private laboratories which are accredited from the respective national accreditation authorities (not necessarily specifically for COVID-19).
Certificates that do not fulfill the above criteria will not be accepted. Certificate forgery is punished by Greek Law.
Travellers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

All travellers must comply with all of the necessary preventive hygiene measures (use of masks and physical/social distancing) according to local guidance.

Frequently Asked Questions - Travel Q&A
(top)
Residents from EU+ countries are allowed to travel to Greece. EU+ consists of the European Union, Switzerland, Norway, Lichtenstein and Iceland.
Residents of Australia, New Zealand, South Korea, Thailand, Singapore, UAE and United Kingdom are also allowed to travel to Greece.

Permanent residents of other countries are allowed to travel to Greece only for essential travel.

As of November 11, 2020 all people traveling to Greece from foreign countries will be required to have a negative molecular test result (PCR) for COVID-19, performed up to 72 hours before their entry to Greece. As of November 10, 2020 permanent residents of Greece who travel by air to foreign countries are required to fill in the electronic form PLF (Passenger Locator Form) with their contact details in Greece before their departure from Greece and to show at the border checkpoint the proof of completion of the electronic PLF form that is automatically sent by e-mail to each traveller electronically.

Air borders
Temporary restriction of flight connections with Turkey are imposed.

Negative COVID -19 PCR test at least 72 hours prior to the travel is necessary for all passengers arriving by air from foreign countries. Greek citizens and holders of permanent residence in Greece and other essential travellers are not exempted from this obligation. As of November 10, 2020 permanent residents of Greece who travel by air to foreign countries are required to fill in the electronic form PLF (Passenger Locator Form) with their contact details in Greece before their departure from Greece and to show at the border checkpoint the proof of completion of the electronic PLF form that is automatically sent by e-mail to each traveller electronically.

Sea Borders
As of November 9, 2020 arrivals by sea by private yachts, cruise ships, ferry ships and any other professional tourist ships, regardless of flag or destination abroad, as well as the disembarkation of passengers from these boats in any way is prohibited.

There is no sea from/to connection with Turkey and Albania (with exemption of cargo ships).

Land Borders
Due to the epidemiological situation in the Balkans and Turkey all the external land Greek borders are open only to “essential travellers” apart from Promachonas BCP in Bulgaria, which is also open to travellers mentioned in the list of countries above.

“Essential travellers” at the land borders: Greek citizens, permanent residents of Greece, transport workers and travellers for essential professional reasons can enter from BCPs Kakavia, Evzoni, Kipi (as of Monday 2021/03/01 Promahonas and Kipi daily open only 7.00-23.00 and Kakavia and Evzones daily open 7.00-19.00). All those entering from BCPs Promahonas,Kakavia, Evzoni and Kipi should have the PLF and QR code and additionally hold a negative COVID-19 PCR test 72h prior their arrival.

As of Monday 2021/03/01, there is a daily limit of 400 entries per day for those entering from Kakavia and Evzones. Those entering from Kakavia and Evzones should self-isolate for 14 days.

In the case of Greece-Albania borders this also applies to Albanians citizens of Greek origin (Homogeny).

Employees of international land transport services, regardless of nationality, must, after entering Greece, without undue delay, either transit or head to their destination and then self-isolate for seven (7) days.

There is an exception for members of international or European organizations, regardless of nationality, who enter in order to work in Greece or transit through Greece, should they prove their function with appropriate documentation.

In the case of Greece-North Macedonia borders, there is an additional exception for EULEX staff and their family members that it is allowed to enter for medical reasons in Greek territory (BCP Evzoni).

All visitors from air, land or sea, will be subject to random tests upon arrival. Upon being tested, travellers move to their final destination. In the event of a positive result, they will be contacted and placed on 14-day quarantine, with expenses covered by the Greek state.

Greece at any stage retains the right to modify any of the above in light of changing circumstances. A team within the Infectious Diseases Committee evaluates the epidemiological data on a regular basis and recommends changes to restrictions.


Q: Who will cover expenses in the event of a Covid-19 patient's air transportation and hospitalization?
A: The Greek state will cover expenses related to hospitalization of visitors suffering from Covid-19 symptoms.

Q: What happens if an infection is confirmed at a hotel?
A: In the event of a confirmed infection, close contacts of the case will be transferred to a separate quarantine accommodation at the expense of the Greek state. Remaining guests will continue their holidays.

Q: If someone misses their return flight because of illness or symptoms or misses prepaid accommodation is there a refund policy or other framework that could cover expenses?
A: Greece will cover transfer to hospital and medical costs as well as stay in quarantine hotel if needed. We urge airlines travel agents and hotels to offer maximum flexibility during this time of customer and regulatory uncertainty.

Q: Health Protocols of Hotels. How is protocol compliance ensured? With whom should tourists communicate in case protocols are not followed?
A: The Ministry of Tourism has a plan of audits and we encourage all enterprises to seek third party accreditation. We have also set up a training and information website for employees and owners in order to ensure that the knowledge of the protocols is disseminated in a timely and responsible manner. Finally, we have established steep fines for those neglecting their duties. In case of complaints, visitors can call the four-digit number 1572 of the Ministry Tourism.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes

Will travellers be COVID-19 tested upon arrival?

Yes
Possible random sampling tests for the COVID-19 may apply upon arrival into the country.

If a traveller tests positive to COVID-19 what happens?

Yes
In the event of a positive result, they will be contacted and placed on 14-day quarantine, with expenses covered by the Greek state

Do travellers need to provide a negative Covid-19 test result?

Yes

Do travellers need to provide personal data at the airport upon entry?

No

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

No

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Τravellers will have to bring their own mask.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Handwashing and respiratory hygiene
Social distancing – 1.5m
Body temperature checks- routine evaluation
Eye protection
Masks
Gloves
Alcohol / gel solution

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Buses (Public / Private)
Both public and private buses are allowed to transfer up to 65% occupancy of their maximum capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Staff will be trained on the following health care protocols (per service / dept.):
- Sources and modes of transmission of the virus
- Information procedures for those in charge of the accommodation and the customers themselves
- Observance of the basic measures to avoid contamination of COVID-19
- Behavior and actions in case of illness from the staff
- Methods and practices of cleaning and disinfection of identified hazard points and the likelihood of transmitting the disease.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
The Greek Government announced Special Health Protocols for Tourism enterprises of which operate complementary and prevail in their case current terms of operation of these companies. The Health Protocols include an Action Plan for the Accommodation Properties to take preventive measures to effectively manage suspected COVID-19 cases in order to limit the spread of the virus to staff and guests.


Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

Yes

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Each space will have its own internal protocol, which should follow these general rules:

- Promote sanitary prevention measures, in terms of hand hygiene, respiratory etiquette, social distance, surface hygiene and disinfection, symptom monitoring and individual protection

- Guarantee the definition of a maximum capacity for the indoor exhibition spaces

- Apply social distancing (1.5m) between visitors

- When possible, insure one way routes with visible signs

- Minimise points of visitor’s concentration

- Avoid paper promotional materials that allow undifferentiated handling

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes

Will the hotel be put under quarantine?

No
Only if many cases have been identified

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes

HOTEL INFO

The National Public Health Organization (COVID-19).
General information from the Greek health organisation
Read more
Local COVID19 regulation
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

From countries of the European Union as well as Iceland, Liechtenstein, Norway, Switzerland and the United Kingdom, entry into Italy is generally permitted, but travel within Italy is only allowed for valid reasons, see restrictions in the country. Presentation of an entry declaration and a negative PCR or antigen test not older than 48 hours is required. Several airlines require a negative test at boarding.

Travellers from countries of the European Union as well as Iceland, Liechtenstein, Norway and Switzerland entering Italy by 30 April 2021 are generally required to present a negative test certificate upon entry, a five-day quarantine and the presentation of another negative test certificate after five days. To enter, they must register via the online entry form.

The measures for the containment and management of the epidemiological emergency from COVID-19 are in force until April 30.

Regions and Autonomous Provinces are classified into four areas, according to the data and indications of the Control Room/Cabina di Regia (DM April 30, 2020). Each area corresponds to different epidemiological risk scenarios and levels.

• Red zones Sardegna
• Orange zone : Basilicata, Calabria, Puglia, Sicilia e Valle d’Aosta
• Yellow zone: Abruzzo, Campania, Emilia Romagna, Friuli Venezia Giulia, Lazio, Liguria, Lombardia, Marche, Molise, Piemonte, Provincia autonoma di Bolzano, Provincia autonoma di Trento, Toscana, Umbria e Veneto


RESTAURANTS AND BARS - From 26 April in the yellow zone restaurants will reopen for lunch and dinner, provided that they are outdoors.

SPORTS - From 26 April 2021, in the yellow zone, in compliance with the guidelines in force, any outdoor sports activity, including team and contact sports, will be allowed. In addition, from 15 May 2021, also in the yellow zone, outdoor swimming pool activities are allowed and, from 1 June, those in gyms.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health. http://www.governo.it/en and http://www.salute.gov.it/portale/nuovocoronavirus/homeNuovoCoronavirus.jsp?lingua=english

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Travellers have to provide personal data upon arrival at the airport. Some of these are provided online 48 hours before arrival.
At airports, train stations and many other public places, however, travellers must expect to have their fever measured with a scanner.

Will travellers be COVID-19 tested upon arrival?

Yes
Travellers entering Italy with a flight from the UK must carry out a swab test on arrival at the airport;

If a traveller tests positive to COVID-19 what happens?

No
They should seek medical help. Immediately inform the Department of Prevention of the Local Health Agency:
Ask the staff of the airport/hotel/accommodation facility to help you to contact the health services;
Call the regional hot line. You can find the number on the website of the Ministry of Health at the following link: Covid-19 - Regional telephone information hotlines
http://www.salute.gov.it/portale/nuovocoronavirus/dettaglioContenutiNuovoCoronavirus.jsp?lingua=english&id=5371&area=nuovoCoronavirus&menu=vuoto

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

Yes
A negative COVID-19 test must be presented. The test must be a PCR or antigen test and must not be older than 48 hours.

Do travellers need to provide personal data at the airport upon entry?

Yes
Currently there is a registration obligation in Italy. This applies especially to the regions of Sardinia, Sicily, Apulia and Calabria. In order to enter these regions, holidaymakers are obliged to fill in the documents provided by the Italian Government and send them to the competent authorities 48 hours before departure/start of the journey to the regions concerned. Without this registration, the authorities of these regions do not currently allow the stay to continue.

Please note: The form is NOT available in printed form on board the aircraft or ship. The form must be completed 48 hours before your departure for Italy.

Apulia
https://www.sanita.puglia.it/autosegnalazione-coronavirus

Calabria
https://www.rcovid19.it/censimento-spostamenti-2/

Sardinia
https://sus.regione.sardegna.it/sus/covid19/regimbarco/init?lang=de

Sicily
https://sus.regione.sardegna.it/sus/covid19/regimbarco/init?lang=de




H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The traveller will only be informed if local health authorities recommend us to contact them and put the traveller in contact with them.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Italian Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes
Generally yes, but this cannot be guaranteed as it depends on the availability of the staff at that hospital.

Masks

Is it compulsory to wear masks?

Yes
Mouth protection and disposable gloves are mandatory.

Do travellers have to always wear a mask?

No
Mouth protection and disposable gloves are mandatory.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Mouth protection and disposable gloves are mandatory.

Do kids over 6 years have to wear masks?

Yes
Children under six years of age, are not subject to such obligation.

Are there any exceptions?

Yes
People with disabilities that are not compatible with the continuous use of a mask, their carers and people interacting with them, are not subject to such obligation.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Washing and respiratory hygiene
Social distancing – 1.5m

Will there be disinfectant available on the bus?

No

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Use of public transport
Buy your ticket on-line whenever possible;
When travelling maintain 1m security distance from other people;
Sit only in the places allowed and indicated by appropriate signs;
Wear a mask to cover nose and mouth.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

No
N/A

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No
N/A

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
N/A

Beach

Are there any special restrictions when using the beach?

Yes
Keep a distance of 2m with respect to those around you.

Will beach access need a reservation and time slots?

Yes
Generally no, but some beaches may limit access to control capacity.

Are there limitations for watersports?

Yes
N/A

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
There is a nationwide curfew from 10pm to 5am.

Are guests allowed to leave the hotel/resort

Yes
There is a nationwide curfew from 10pm to 5am.

Are local shops, restaurants, bars, service providers open?

Yes
Depending on the region.

Are public transportation and taxis available?

Yes
Depending on the region

Are nightclubs open?

No

Do they have any restrictions?

N/A

Are amusement and shows offered?

No
N/A

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Depending on the region, Shopping malls and supermarkets are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.

Are there any curfews in place and if so, what are the hours envolved?

Yes
There is a nationwide curfew from 10pm to 5am.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Some of them are open however with a limited capacity. You will need to also ensure you keep the safety distance of 1.5m and the use of a face mask is mandatory.

Will waterparks and themeparks be open?

No

Do they have any restrictions?

N/A

Will boat excursions be available?

No

Do they have any restrictions?

N/A

Are diving centers open?

No

Do they have any restrictions?

N/A

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
If you have flu symptoms or think you might be at risk of infection, stay at the room, do not go to the emergency room or the doctor's surgery but call the hotel reception or call the regional information hotline phone number 1500

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and he co-travellers will be tested and put in quarantine


The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
N/A

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The customer will have to contact with his tour operator

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
In the event that symptoms of acute respiratory infection occur (cough, sore throat, elevated body temperature, shortness of breath/trouble breathing, loss of smell and taste) it is necessary to stay in hotel/accommodation and notify the hotel management/reception/host. The client should contact their emergency contact.

HOTEL INFO

AMTSIT1R6M Excelsior Palace Protocollo Accoglienza Inglese
Download
The Garda Village AMTSIT19FS
Download
Statement Italian National Hotel Association release-1.0-del-27-04-20
Download
Grand Hotel Dei Cavalieri AITBRI47AU
Download
Hotel La Bussola AMTSIT1K5W
Download
Le Roccette Mare AITREGBYX6
Download
Parc Hotel DE
Download
Parc Hotels EN
Download
TH RESORTS_summer 2020 guidelines
Download
Sina Hotels Travel-Safely_EN
Download
AITBRI99ZM 8piu Hotel Actions Covid Prevention
Download
AMTSIT1TGI RGH_RG Naxos
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

All residents of the United States of America (USA), Brazil, Dominican Republic or Mexico who are 12 years of age or over, with travel dates of August 20, 2020 or later will be required to obtain a COVID-19 RT-PCR test. The test should be conducted within 10 days of the intended travel date at a medical laboratory that is accredited by the relevant national health authorities. For the United States of America, the medical laboratory should be accredited by the College of American Pathologists (CAP). Residents of all other countries are not required to provide a test result. ALL Travellers must obtain entry authorisation and this can be obtained from the following link: https://travelauth.visitjamaica.com/

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
All travellers arriving in Jamaica may be tested for Covid-19 if assessed as high-risk as a result of exhibiting symptoms, exposure to persons who have tested positive, belonging to a high-risk group or other risk factors. Travellers will be screened for symptoms at the airport.

Will travellers be COVID-19 tested upon arrival?

No
Upon arrival you will be subject to a health screening and risk assessment. If you are deemed high risk you will be required to be tested and will be quarantined in your hotel for up to 48hours pending results of the Covid-19 test.

If a traveller tests positive to COVID-19 what happens?

Yes
Guests will be isolated under supervision of public health authorities.

Do travellers need to provide a negative Covid-19 test result?

Yes

If so, what is the maximum timeframe before arrival?

Up to 3 days prior

Do travellers need to provide personal data at the airport upon entry?

Yes

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
It is compulsory for Jamaicans to wear masks in public areas.

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers have to wear masks in all public areas.

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Our transportation company has Health and Safety Standards in place with operating guidelines. Guides and drivers have been trained on relevant policies and reporting procedures.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Hotels must comply with the health & safety guidelines of the Ministry of Health and Wellness. Each accommodation facility is required to have safety protocols and regulations in place and properly train all staff to detect cases which might develop; temperature checks, ongoing health screening, trained on-site medical professionals or COVID-19 safety point persons at each property, isolation areas at each property, and risk-based testing as appropriate is included. Further information can be found in this link: https://www.jtbonline.org/

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Guidelines from the Ministry of Health and Wellness as per document. Further information can be found in this link: https://www.jtbonline.org/

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Restriction in the hours permitted to use public beaches from 6.00am to 6.00pm daily.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Curfew in place from 8pm to 5am

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes
Restricted maximum capacity

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Opening hours restricted in line with curfew.

Are there any curfews in place and if so, what are the hours envolved?

Yes
6pm to 6am curfew in place.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restrictions in maximum capacity currently in place.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Restrictions in maximum capacity currently in place

Will boat excursions be available?

Yes

Do they have any restrictions?

Restrictions in maximum capacity currently in place

Are diving centers open?

Yes

Do they have any restrictions?

Restrictions in maximum capacity currently in place

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
Any person who tested positive will be isolated in a public health facility for a
minimum period of 14 days, or until they are able to produce two consecutive
negative tests in a 48-hour period.
The Minister of Health has hotlines to contact: https://jamcovid19.moh.gov.jm/contact-us.html

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
If a visitor tests positive for COVID-19, they will be placed in isolation at their accommodation, intended stay location, or government facility as determined by the Jamaican Ministry of Health and Wellness. Travelers who require isolation should be prepared to pay the cost of isolation accommodation.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Personal Travel Insurance

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers should contact their Travel Agency. We do not have local representatives available in Jamaica.

HOTEL INFO

Tourist Experience Map_05 June Resilient Corridor vFF
Download
Jamaica Tourism Covid-19 Resilience Protocols_vFF
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

All travellers should fill the health declaration form prior to 24 hour before arrival to Maldives, on the below link

https://imuga.immigration.gov.mv/ethd/create

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Temperature checks and screening will be carried out at the first point of entry and special attention will be given to individuals with symptoms with COVID-19

Will travellers be COVID-19 tested upon arrival?

Yes
Those with symptoms will have to have a PCR test and if one member of a group travelling together shows symptoms all members will have to be tested. The cost has to be covered by the tourist or the facility the tourist has booked the holiday.

If a traveller tests positive to COVID-19 what happens?

Yes
If the tourist tests positive they will have to isolate themselves in a room in the accommodation they have booked for their holiday or move to a quarantine facility from the government. The tourist facility shall ensure to bear the cost of transfer and accommodation of government facility.

Do travellers need to provide a negative Covid-19 test result?

Yes
It is mandatory for ALL tourists to undergo a NUCLEIC PCR TEST RESULT 96 hours prior to their scheduled departure from their first point of embarkation en route to the Maldives

Do travellers need to provide personal data at the airport upon entry?

Yes
On arrival the traveller must provide emergency contact details.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes
All hospital staff speak English and if any other language is needed hospitals can arrange for a translator.

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

Yes
When entering closed and indoor areas wearing of a masks is mandatory.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
It is advisable that a traveller should bring their own masks or they are available to buy in stores.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Transfer vehicles and aircraft shall comply the safety standards set forth by Health Protection Agency

Will there be disinfectant available on the bus?

Yes
Yes, (bus, boats and air crafts)

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Based on the number of seats.

For those who have a positive PCR test when tested will be transferred on individual transport.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
TBA

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Yes. There is a safety standard from the Health Protection Agency. Hotels will need to comply before reopening the facility to tourists.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Safety standard from the Health Protection Agency will need to be followed. If the staff members reject legal action can be taken.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
All hotels should apply for approval of opening with comply with the new procedures 7 days prior to opening.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
TBA

Beach

Are there any special restrictions when using the beach?

No
In the Maldives every villa has private access to the beach with enough distance between beach chairs.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

There are no nightclubs in the Maldives

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Customers must wear masks when entering the shops.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

No

Do they have any restrictions?

Will waterparks and themeparks be open?

No

Do they have any restrictions?

NA in Maldives

Will boat excursions be available?

Yes

Do they have any restrictions?

However, visiting another local island will not be allowed.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
Possible lock down. Early departure or extension of the stay in case the facility where the guest is staying is placed under quarantine.

Will the hotel be put under quarantine?

Yes
If the positive case is found in the hotel only.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Effected guest may be separated and put in isolation in the same hotel or move to a quarantine facility.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes
This is still to be advised.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The guest or the hotel will arrange this. The hotel will have take the responsibility to guarantee the cost.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
Guest must contact the hotel reception and hotel will make necessary arrangement with hotel doctor to take samples for covid test and communicate with Health protection agency. Up on checkin at the hotel will also hand over the detail procedure to the guests.
Unlike other destination each resort in Maldives has a doctoron the island and hotel reception is the primary contact. For Guest house on Local inhabited islands, guests must contact the reception and hotel will make necessary arrangement with local authorities

HOTEL INFO

MDVGuideline-for-Restarting-Tourism-in-Maldives
Download
Guideline for Restarting Tourism in Maldives.pdf
Download
Maldives Travel Information.pdf
Download
AAA Care Protocol
Download
Revised - Re-opening of Resorts - Adaaran Resorts
Download
Protective Measures to Enhance Guest Safety - Adaaran Resorts
Download
Health Declaration Form - Adaaran Resorts
Download
Emergency procedure - Adaaran Resorts
Download
Resort Preventive Measures during Post COVID-19-compressed
Download
88 PS CIR 2020 59
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

GENERAL INFORMATION

Air and sea travel between Malta and specific corridor countries has resumed as of the 1st July 2020, according to the conditions stated below. A travel ban still applies to non-corridor countries.

The current travel requirements are applicable to all persons, irrespective of COVID-19 vaccination status.

In view of the new variant strains of COVID-19 unauthorised travel to and from the UK, Brazil and South Africa is still not permitted. Maltese citizens or persons with a valid Malta resident permit currently in these countries will be given the opportunity to return to Malta, subject to presenting a negative PCR test result for COVID-19, which test is to be taken no longer than 72 hours prior to arrival in Malta and testing on arrival, 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine are required.

Corridor Countries

The list of countries was published in Legal Notice (LN) 244 of 2020, Travel Ban (Extension to all Countries) (Amendment) Order, 2020; LN 255 of 2020, Travel Ban (Extension to all Countries) (Amendment No 2) Order, 2020 and amended by LN 280 of 2020, Travel Ban (Extension to all Countries) (Amendment No 3) Order 2020, LN 290 of 2020,Travel Ban (Extension to all Countries) (Amendment No 4) Order, 2020, LN 289 of 2020, Period of Quarantine (Amendment No.4) LN 388 of 2020, Travel Ban (Extension to all Countries) (Amendment No 5) Order 2020, LN 472 of 2020 Travel Ban (Extension to all Countries) (Amendment No 6) Order 2020 and LN 333 of 2020, Public Health Act, Mandatory Tests for Certain Travellers Regulations.

The current list of corridor countries includes:

Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jordan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Rwanda, San Marino, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, Uruguay, Vatican City.

Hong Kong, Macau and Taiwan are also considered as within Malta’s travel corridor countries (included with China).

Quarantine on arrival to Malta will not be applicable to those travelling from these countries, but suspected persons will be requested to have a swab test.

An 'amber' list of corridor countries is published from week to week from which arriving passengers must produce a negative PCR COVID-19 swab test result, which test must have been taken no longer than 72 hours prior to arrival in Malta. This is in line with Legal Notice 333 of 2020. If a negative test is not presented, a swab test on arrival or a 14 day quarantine period may be required.

Amber countries (updated with effect from Saturday 13th February 2021 at 00:01) from which travellers to Malta require proof of negative PCR COVID-19 swab test done within previous 72 hours currently are:

Andorra
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Estonia
France ​
Germany
Greece
Hungary
Indonesia
Ireland
Italy (all airports except Sicily and Sardegna)
Japan
Jordan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Monaco
Morocco
Netherlands
Poland
Portugal (all airports except Madeira, Azores)
Romania
San Marino
Slovakia
Slovenia
Spain (all airports except Canarias)
Sweden
Switzerland
Thailand
Tunisia
Turkey
Uruguay
Vatican City​


Prior to travelling ensure that all other documents you may require, such as visas, are in order.​
Information regarding testing and quarantine requirements for travel to European countries may be accessed online at https://reopen.europa.eu/en.

!It is important to note that persons travelling to Malta must do so from any corridor country and must have been resident in any corridor country or countries for a minimum of 14 days. Persons coming to Malta must not pass through transit airports outside the list of corridor countries!

The following is applicable to all persons travelling to Malta:
Declaration Forms:

Systems are in place to verify the origins of passengers arriving in Malta.

The Superintendence of Public Health requires that all persons travelling to Malta complete the Public Health Travel Declaration and the Passenger Locator Form​ which can be downloaded from https://www.maltairport.com/declarationforms/

Both completed forms are to be handed over to the Medical/Health staff on arrival at Malta International Airport or with the Virtu Ferries crew at the check in counter, prior departure from Pozzallo, Sicily. A false declaration on arrival will be considered a criminal offence.



WHO CAN TRAVEL? WHAT ARE THE REQUIREMENTS FOR TRAVEL?

1. Persons resident in a corridor country (including Maltese citizens and persons with a valid Maltese residence permit) for 14 days or more

There is no travel ban to and from the above-listed corridor countries. Any persons coming to Malta from corridor countries must not pass through transit airports in countries that are not corridor countries.

Passengers travelling to Malta are required by the Superintendence of Public Health for Malta to complete the Public Health Travel Declaration Form and the Passenger Locator Form which can be downloaded from https://www.maltairport.com/declarationforms/.

Both completed forms are to be handed over to the aircraft crew or dropped within the deposit boxes available on exit from the Terminal Temperature Screening Points following arrival at Malta International Airport or with the Virtu Ferries crew at the check in counter, prior to departure from Pozzallo, Sicily. A false declaration will be considered a criminal offence.

With effect from 22 August 2020 in accordance with Legal Notice 333 of 2020 (https://legislation.mt/eli/ln/2020/333/eng/pdf), persons travelling to Malta from the 'amber' list of corridor countries published from week to week in the Government Gazette, must produce a negative PCR COVID-19 swab test result, which test must have been taken not longer than 72 hours prior to arrival in Malta. See list of current amber countries above.

If, on arrival, a negative test result is not presented, a swab test may be carried out or a 14 day quarantine period may be required.

In view of the new variant strain of COVID-19, Maltese citizens or persons with a valid residence permit currently in the UK, Brazil and South Africa will be given the opportunity to return to Malta, subject to presenting a negative PCR test for COVID-19 taken no longer than 72 hours prior to arrival in Malta, testing on arrival and 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine.

Prior to travelling make sure that all other authorisations and documents you may require, such as visas, are in order.

2. Maltese citizens or persons with valid residence permit coming from non-corridor country returning home (not on vacation)

Maltese citizens or persons with a valid residence permit for Malta do not need any special authorisation to return to Malta via flights from any corridor country please refer to list of countries above.

If travelling from a country from which outbound travel is not yet permitted and if the pertinent authorities of the country require it, you may request a travel confirmation letter. This document is intended for entry into Malta and not for border crossing in third countries as this remains the discretion of the country concerned. Kindly direct requests to sitcen.mfea@gov.mt, copying covid19.vetting@gov.mt​ with: CONSIDER in subject line.

Systems are in place to verify the origins of passengers arriving in Malta. Passengers travelling to Malta are required by the Superintendence of Public Health for Malta to complete the Public Health Travel Declaration Form​ and the Passenger Locator Form which can be downloaded from https://www.maltairport.com/declarationforms/

Both completed forms are to be handed over to the Aircraft Crew or drop the Forms within the deposit boxes available on exit from the Terminal Temperature Screening Points following arrival at Malta International Airport or with the Virtu Ferries crew at the check in counter, prior departure from Pozzallo, Sicily. A false declaration will be considered a criminal offence.

Prior to travelling make sure that all other authorisations and documents you may require, such as visas, are in order.

Such persons will also be required to follow the medical protocol hereunder:

• PCR Swab Test done within 7 days of flying to Malta which must be Negative (The result, from a licensed or accredited lab, must be available by the time of travel)

• PCR Swab Test done on day 7-10 from arrival in Malta (For an appointment for a free test please contact 111 or +356 2132 4086 if calling from a non-Maltese number)

• You must also observe quarantine, in isolation from all other persons for 14 full days from arrival in Malta. You must not come in contact with other household members if you must share a household. Other household members also need to observe quarantine. The quarantine period needs to be observed in full regardless of any negative swab results. This is as per LN 63 of 2020, the Period of Quarantine (Amendment) Order, 2020, further amended by LN’s 79, 252, 279 and 289 of 2020.

• Swab test results and the address where quarantine is to be observed must be sent by email to quarantine.covid19@gov.mt​

Alternatively, in order to travel to Malta you would need to spend 14 days in a green corridor country before reaching Malta. Once this is achieved, you will then be free to travel to Malta without the need for testing or quarantine, unless travelling from a corridor country on the amber list.

With effect from 22 August 2020 in accordance with LN 333 of 2020 (https://legislation.mt/eli/ln/2020/333/eng/pdf), persons travelling to Malta from the 'amber' list of corridor countries published regularly in the Government gazette, must produce a negative PCR COVID-19 swab test result, which test must have been taken not longer than 72 hours prior to arrival in Malta. See list of current amber countries above. ​


If, on arrival, a negative test result is not presented, a swab test may be carried out or a 14 day quarantine period may be required.

In view of the new variant strain of COVID-19, Maltese citizens or persons with a valid residence permit currently in the UK, Brazil and South Africa will be given the opportunity to return to Malta, subject to presenting a negative PCR test for COVID-19 taken no longer than 72 hours prior to arrival in Malta, testing on arrival and 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine.​

Prior to travelling make sure that all other documents you may require, such as visas, are in order.

3. A non-Maltese citizen or person not in possession of a valid residence permit coming from a non-corridor country for non-essential reasons.

If you are not a Maltese citizen or do not have a valid residence permit for Malta, you are currently not allowed to travel to Malta from a non-corridor country. In order to travel to Malta you would need to spend 14 days in a corridor country before reaching Malta.

Once this is achieved, you will then be free to travel to Malta without the need to quarantine or the need to adhere to any other medical protocol, unless travelling from a corridor country on the amber list.

With effect from 22 August 2020 in accordance with Legal Notice 333 of 2020 (https://legislation.mt/eli/ln/2020/333/eng/pdf), persons travelling to Malta from the 'amber' list of corridor countries published from week to week in the Government Gazette, must produce a negative PCR COVID-19 swab test result, which test must have been taken not longer than 72 hours prior to arrival in Malta. See list of current amber countries above. ​

If, on arrival, a negative test result is not presented, a swab test may be carried out or a 14 day quarantine period may be required.

In view of the new variant strain of COVID-19, Maltese citizens or persons with a valid residence permit currently in the UK, Brazil and South Africa will be given the opportunity to return to Malta, subject to presenting a negative PCR test for COVID-19 taken no longer than 72 hours prior to arrival in Malta, testing on arrival and 14 days of mandatory quarantine with a repeat PCR test required to be taken on day 5-7 of quarantine.​​

Prior to travelling make sure that all other authorisations and documents you may require, such as visas, are in order.​

4. A non-Maltese citizen or person not in possession of a valid residence permit coming from a non- corridor country for essential reasons.

Essential reasons include humanitarian reasons, medical reasons, re-unification of partner, spouse or children with a Maltese citizen or resident in Malta, essential workers.

Approval following consideration will be only be given after verification of the situation with all relevant testimonials and/or documentation to be sent to by email to covid19.vetting@gov.mt, and subject to medical protocol for testing and full 14-day quarantine.



5. Third country national travelling to join/meet a spouse/partner who is a Maltese citizen/resident in Malta

Please provide copies of all relevant documentation of yourself and your partner for verification purposes by email to covid19.vetting@gov.mt. You will also need to provide a declaration attesting to your relationship and its duration. If you are accepted to travel to Malta you will be required to follow the medical protocol for testing and observe 14 days of quarantine.

If your husband/wife is in Malta and is Maltese citizen or has a valid residence permit, then you may be given permission to return to Malta. Please provide copies of all relevant documentation including passports, IDs, residency permits etc for verification purposes by email to covid19.vetting@gov.mt. If you are accepted to travel to Malta you will be required to follow the medical protocol for testing and observe 14 days of quarantine.



6. Maltese residents

As holders of Malta residence permits (please send scanned copies of your documents to covid19.vetting@gov.mt), you will be able to travel directly to Malta and adhere to the following Medical Protocol for testing and quarantine of persons arriving in Malta, which includes:

• PCR Swab Test done within 7 days of flying to Malta which must be Negative (the result, from a licensed or accredited lab, must be available by the time of travel).

• PCR Swab Test done on day 7-10 from arrival in Malta (for an appointment for a free test please contact 111 or +356 2132 4086 if calling from a non-Maltese number).

Full 14-day quarantine from the date of arrival must also be observed, in isolation from all other persons for 14 full days from arrival in Malta. Both you and your household members are to observe quarantine. If you are the only returning traveller, you must not come in contact with other household members if you must share a household. The quarantine period needs to be observed in full regardless of any negative swab results. This is as per Legal Notice 63 of 2020, the Period of Quarantine (Amendment) Order, 2020, further amended by LN’s 79, 252, 279 and 289 of 2020.

PCR swab test results and the address where quarantine is to be observed must be sent by email to quarantine.covid19@gov.mt

Germany, Switzerland, Austria, Luxembourg, Iceland, Cyprus, Lithuania, Ireland, Czech Republic, Slovakia, Norway, Denmark, Hungary, Estonia, Finland, Latvia
Italy (excluding Emilia Romagna, Piemonte, Lombardia), Spain (excluding Madrid, Catalonia, Castilla – La Mancha, Castille and Leon), Poland (except Katowice Airport), Frances (excluding L’ile de France) Greece and Croatia

As of the 15th July there are no restrictions and travel into Malta from all countries is allowed.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
as above

Will travellers be COVID-19 tested upon arrival?

Yes
as above

If a traveller tests positive to COVID-19 what happens?

Yes
If you have tested positive you must undergo mandatory quarantine for a number of days as advised by the Health Authorities. You will be contacted by the Public Health Authorities and by staff from Mater Dei Hospital who will guide you accordingly.

Please download the guidance document regarding what you need to know if you have tested positive.
What You Need to Know If You Have Tested Positive to Covid-19​​

Do travellers need to provide a negative Covid-19 test result?

Yes
please see above

Do travellers need to provide personal data at the airport upon entry?

Yes
Each traveller must declare that they have lived in the country of origin 4 weeks prior to travelling. All guests will be asked to fill in a passenger locator form, which would enable the health authorities to trace them swiftly should the need arise.

Further details about passenger locator forms should be sought from the Public Health Authorities. It is stressed that the forms need to have correct information as incorrect information may result in the issuance of a fine.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
everywhere

Do travellers have to always wear a mask?

Yes
Subject to exceptions

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
A mask is obligatory even where social distancing of over 1.5m can be assured.

Do kids over 6 years have to wear masks?

Yes
over 4 years actually

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers need to bring their own masks. Service providers may have disposable masks for sale should a traveller require one. Additionally, many shops are well stocked should travellers wish to purchase one.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Protocols include:
Staff training on COVID -19 related procedures
Sanitisation (especially high impact points)
Wearing of masks or visors at all times
Sanitisation of hands
Uniforms to washed at 60 degrees or more and changed daily

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No
Health Authorities and Transport Malta would do checks from time to time to ensure compliance with rules is maintained.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Health Authorities and the Malta Tourism Authorities have provided hotels with protocols that they need to follow in order to reopen and welcome travellers. All hotels would be subject to an inspection for the obtaining of a COVID-19 complaint license where it is confirmed that the additional measures are in place and complied with in order to obtain the necessary license to reopen.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Obligatory conditions are issued under the Public Health Act Chapter 465 of the Laws of Malta and the Malta Travel and Tourism Services Act Chapter 409 of the Laws of Malta and require strict adherence. Failure to adhere to these conditions will result in enforcement procedures as provided by these Acts.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
All establishments need to obtain a COVID-19 complaint license to reopen. A COVID-19 complaint sticker issued by the Malta Tourism Authority on the entrance certifying that the establishment is in compliance would be present.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
The Malta Tourism Authority will have an official record of all hotels checked. Without the necessary issuance of the COVID-19 compliant certificate, following an inspection by the authority, a hotel will not be allowed to open.

Beach

Are there any special restrictions when using the beach?

Yes
Beach clubs, swimming pools (including those of hotels) and lidos have been open since 22nd May. Like in the case of hotels and restaurants there is the requirement to obtain the COVID-19 compliant license in order to be able to open the establishment.

Public beaches were always open for use but social distancing requirements need to be respected.

Main Features:
Umbrellas, sun beds, chairs and other equipment are disinfected after every visitor leaves.
Public toilets and changing rooms to be disinfected every hour and limited to a maximum of 6 persons at any one time
2m distance in every direction between each 1 umbrella/2 sunbed unit in open area around pools. Only one person per sunbed.

Will beach access need a reservation and time slots?

Yes
In the case of private Beach clubs and lidos yes.
Public beaches where there is no sunbed service would not require reservations although there shall be checks by inspectors and personnel to ensure social distancing and other measures are being maintained.

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
max 6 pax at a time

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

No
Bars and Restaurants are closed until 11.04.21 minimum

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Temperature checks, wearing of masks and sanitisation of hands upon entry

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Currently there are limits of persons allowed in at any given time to respect social distancing. Any visitors would be subject to temperature checks and would have to sanitise their hands and wear a mask at all times.

Will waterparks and themeparks be open?

No

Do they have any restrictions?

Pool areas are open but water slides in water parks are not yet open.

Will boat excursions be available?

Yes

Do they have any restrictions?

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
If you have tested COVID-19 positive you must undergo mandatory quarantine for a number of days as advised by the Public Health Authorities. Anyone else who resides in the same room must also undergo mandatory quarantine.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The Public Health authorities would establish the way forward which may include moving the individuals into different properties. Co travellers in the same room would be monitored and called in by the authorities to be tested whilst still having to self-isolate as a preventive measure.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Government authorities would announce repatriation flights together with the respective embassies.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers would need to contact the Health Authorities on 111 for any COVID-19 related problems. If you have severe symptoms such as severe shortness of breath, call 112 immediately.

HOTEL INFO

MTS Globe Malta Reopening
Download
Malta re-opening protocols
Download
Guidance For Taxi And Cab Owners And Drivers
Download
Obligatory Conditions And Guidelines For Museums And Other Cultural Places
Download
Obligatory Conditions And Guidelines For Outdoor Restaurants Pools Hotels Accommodation
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Since March 2020, tourist circulation and leisure trips between the US to/from Mexico has been restricted. The movement of goods and merchandise is permitted only by land. On the land border, document control of people was restored. National citizens and holders of residence permits may still enter the country. The land borders between these countries will remain closed until May 21, 2021. All travellers are required to complete a Health Declaration before travelling and this will provide a QR code which must be shown upon arrival into Mexico. After completing the form, print or screencap the QR code that is generated for easy access. You’ll need to present this to the health inspectors or Immigration officer upon arrival into Mexico. Here is the link: https://afac.hostingerapp.com – Note that you need to actually copy/paste it into your browser; just clicking it will throw an error.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Passengers may be subject to health screening and temperature checks

Will travellers be COVID-19 tested upon arrival?

No

If a traveller tests positive to COVID-19 what happens?

Yes
Quarantine for 14 days - this may be at the travellers' hotel or a medical facility. Guidance will be provided by the Secretary of Health.

Do travellers need to provide a negative Covid-19 test result?

No

Do travellers need to provide personal data at the airport upon entry?

Yes
As part of the immigration process, all travellers must provide contact information.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
Travellers must wear masks regardless of social distancing measures.

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Guides and Drivers are trained on relevant policies and reporting procedures.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
Registered transfer companies are certified once they pass the local authority requirements.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Hotel are able to operate at 60% of their maximum capacity.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Hotels must register and comply with the Government "Certification in Health Protection and Prevention in Touristic Installations" programme.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Social distancing should be mantained.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Bars are open and operating under local guidelines.

Are public transportation and taxis available?

Yes
Operating with restricted capacity

Are nightclubs open?

Yes

Do they have any restrictions?

Operating under local guidelines.

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restricted capacity

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Restricted capacity

Will boat excursions be available?

Yes

Do they have any restrictions?

Restricted capacity

Are diving centers open?

Yes

Do they have any restrictions?

Restricted capacity

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
We provide you with the following links to the websites of the Federal Government and the Dependencies that may support you during your stay in Mexico. https://coronavirus.gob.mx/
https://coronavirus.gob.mx/wp-content/uploads/2020/04/Protocolo_Hoteles_COVID-19.pdf

Will the hotel be put under quarantine?

No
Some hotels have the ability to quarantine travellers who become infected. Travellers should ask the hotel staff for assistance.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
Guests movement will be limited and will be isolated in their room for 14 days.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Traveller insurance

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Travellers should contact their Travel Agency. We do not have representatives in the destination.

HOTEL INFO

Lineamiento sanitario nacional MX
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

- Passport valid for more than 6 months at the time of the arrival;
- International Health insurance covering the cost of treatment for Covid 19 for a period of at least one month;
- E-Visa issued online **10-days Visa Free Entry to eligible countries is available**
- Valid return flight ticket and hotel booking confirmation;
- Institutional quarantine has to be booked via the (Sahala) platform on (https://covid19.emushrif.om/). All passengers must confirm the booking prior to check in to avoid non acceptance to boarding.
- Negative COVID-19 PCR test result, no older than 72 hours prior to the scheduled time of arrival in Oman (document must be in English) validated and certified by the issuing clinic;
- Downloaded Tarassud+ app prior arrival
- Filled travellers form and paid PCR test upon arrival (OMR 25)
- Compulsory quarantine for 7 days, and the 2nd PCR test on the 8th day

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Yes, automatic sanitization of bags and humans are in place

Will travellers be COVID-19 tested upon arrival?

Yes
Yes, mandatory

If a traveller tests positive to COVID-19 what happens?

Yes
Quarantine for 14 days on the cost of the affected person

Do travellers need to provide a negative Covid-19 test result?

Yes
Negative COVID-19 test no older than 72 hours prior the scheduled time of arrival in Oman, in English

Do travellers need to provide personal data at the airport upon entry?

Yes
Yes; all travellers are required to fill travellers Pre-Registration prior arrival to Oman and pay OMR 25 online. Travellers won’t be granted entry and most probably boarding on plane without it.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
No, this is not required.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
Yes, this is compulsory.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Yes, everywhere in public places. If you are found without wearing a mask you will be fined 100 OMR

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
Mask and social distancing is mandatory at all times in public places

Do kids over 6 years have to wear masks?

No

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers will have to bring their own masks.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
To be announced

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Yes, up to 80% capacity

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
To be announced

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
To be announced

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

No

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
Hotels are being regularly inspected

Beach

Are there any special restrictions when using the beach?

Yes
Public beach is open for individual sport activities only, gathering of 2 and more people together on the beach is strictly forbidden. Social distancing has to be applied at all times.

Will beach access need a reservation and time slots?

No
No, however Police is patrolling to ensure safety measures in place

Are there limitations for watersports?

No
Nothing specified

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
7 days quarantine is compulsory on the arrival, and during quarantine no one is allowed to leave their room. The new PCR test is required on the 8th day from the day of arrival, and after this test comes our negative, the visitor is free to leave the room. Such restrictions on the movement are implemented for quarantined parties only. Please note: tracking bracelets given on arrival has to be returned to the nearest clinic, fees apply.

Are guests allowed to leave the hotel/resort

Yes
7 days quarantine is compulsory on the arrival, and during quarantine no one is allowed to leave their room. The new PCR test is required on the 8th day from the day of arrival, and after this test comes our negative, the visitor is free to leave the room. Such restrictions on the movement are implemented for quarantined parties only. Please note: tracking bracelets given on arrival has to be returned to the nearest clinic, fees apply.

Are local shops, restaurants, bars, service providers open?

Yes
Shops, restaurants, bars are open but they are closed before 20:00 hrs

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Malls and supermarkets closing before 20:00 hrs

Are there any curfews in place and if so, what are the hours envolved?

Yes
Curfew: 21:00 -04:00 from today till end of Ramadan

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Social distancing monitored, some of them have limited number of people visiting at the same time, and that is guided on the spot

Will waterparks and themeparks be open?

No

Do they have any restrictions?

Will boat excursions be available?

Yes

Do they have any restrictions?

To follow H and S protocols and limited occupancy as per the size of the vessel

Are diving centers open?

Yes

Do they have any restrictions?

To be announced

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
Quarantine 10 days, all expenses covered by the traveler themselves, however the contacts with positive person needs to go for a 14 days quarantine.

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
They all have to stay in the same hotel for 14 days, they are not allowed to leave the room

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

Yes
To be announced

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
Travellers themselves

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
If you have symptoms that could be attributed to COVID-19:
- Call MOH call center +968 2444 1999 or any local clinic, medical center.
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Passengers originating from countries with a rate of 500+ will need to provide a negative PCR test result taken within 72 hours of boarding, plus, will need to quarantine on arrival either at their home or at a place allocated by the health services,
except for essential travel whose period of stay in national territory, certified by return, do not exceed 48h.
Originating from a country with a rate between 150 and 500 will require a negative PCR test result carried out within 72 hours of boarding.
No restrictions from Countries with a rate below 150

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
In all Portuguese airports body temperature is checked.

Will travellers be COVID-19 tested upon arrival?

Yes
Only at Madeiras and Azores airports will travellers be tested for COVID-19.

If a traveller tests positive to COVID-19 what happens?

Yes
Madeira - If a traveller is tested positive they will be directed to a designated hotel and cohabitants (direct contacts) will be subject to mandatory confinement.

The Government of the Autonomous Region of Madeira will assume the respective costs of treatment, accommodation and meals, at the designated hotel unit.

After 7 days, the passenger will be subjected to a new test for COVID-19 disease, for decision by the Regional Health Authority.
If the disease manifests itself during the stay, the respective hotel will not close and must comply with the guidelines issued by the Regional Health Authority.

Azores - If a traveller is tested positive they will be contacted by the Regional Health authority and will be informed about the next procedures.

Do travellers need to provide a negative Covid-19 test result?

Yes
If a traveller arrives at any Madeira airport providing they tested negative 72 hours before travelling they do not need to repeat the test on arrival.

If a traveller arrives at any of the Azores airports providing they tested negative 72 hours before travelling and if the traveller stays for seven days or more, the traveller must repeat the test 6 days after their arrival. For this they must contact the Local Health Authority.

Do travellers need to provide personal data at the airport upon entry?

Yes
Madeira - Filling out and submitting the epidemiological survey : http://apps.iasaude.pt/s-alerta/questionarios/viagem/

All passengers that arrive to Madeira airports, must complete the Regional Health Authority’s (IASAÚDE) form.
This form should be filled out prior to travelling, between 12 and 48 hours before departure.
The survey is available at the Regional Health Authority’s website and, will also be accessible through airlines’ websites that consent.
Alternatively, the completion of the survey, on paper, may occur on arrival at airports in the Autonomous Region of Madeira.

Azores - All passengers disembarking at Azores will need to fill out the following documents issued by the Regional Government: https://covid19.azores.gov.pt/?page_id=5532

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No
The traveller will only be informed if local health authorities recommend us to contact them and put the traveller in contact with them.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

No
It is compulsory to wear masks in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do travellers have to always wear a mask?

No
It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
It is compulsory to wear masks only in all indoor facilities and in all means of transportation (land & sea) and outdoors if social distancing of 1.5m is not assured.

Do kids over 6 years have to wear masks?

No
In Portugal only children from 10 years and over are obliged to wear masks.

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own mask, as they would need to use it upon arrival to the airport and in transportation. Mask can be bought from pharmacies or shops.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Transportation staff have had all the necessary training regarding the new regulations and measures in place by local health authorities. All staff have their temperature checked before entering on duty and wear a mask at all times

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
In Portugal mainland and Azores all transportation are limited to 2/3 of maximum occupancy.
For Madeira Island, during the month of July, the occupancy allowed is up to 90%.
From 1st of August 2020, vehicles can drive with the maximum capacity.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
In Portugal, companies are required to have the "safe &clean" stamp in which they comply with all local health authorities measures.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
In Portugal hotels can apply for the "safe &clean" stamp, which they confirm to comply with the local health authorities regulations and measures.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
In Portugal hotels can apply for the "safe &clean" stamp, which they confirm to comply with the local health authorities regulations and measures.

Beach

Are there any special restrictions when using the beach?

Yes
The occupancy of the beaches is limited. There will be indication of the beach occupancy by indication of colour. Green - low occupancy; yellow - medium occupancy; red - full occupancy achieved

Will beach access need a reservation and time slots?

No
Their are no time slots to access the beach. However, if a traveller would like to rent a sunbed, they can only be rented for half a day.

Are there limitations for watersports?

No
No water sports are available.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes
Travellers must wear masks.

Are public transportation and taxis available?

Yes
Travellers must wear masks.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Travellers must wear masks.

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3. Travellers must wear masks.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3.

Will boat excursions be available?

Yes

Do they have any restrictions?

The occupancies have a limit of 2/3. Travellers must wear masks.

Are diving centers open?

Yes

Do they have any restrictions?

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
If a person feels any symptoms related to COVID-19, they should not leave the hotel.

They should remain in the room and call the hotel reception, who should afterwards call the Portuguese Health emergency hotline “Saude 24”
The Local health authority will then evaluate the state of health of the patient

The person should not go to any health center, private medical practice or to the ER of any hospital

Wait for the instructions of the health professional who will assist and assess their clinical situation

If hotel has available surgical masks, they should provide one and explain how these should be put on correctly

The local health authority can opt to send the person to the referenced local Covid-19 hospital or not, depending on person’s clinical situation.

Will the hotel be put under quarantine?

No
The local health authority will do an assessment and decide if hotel has to be put under quarantine or not.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The local health authority will do an assessment and inform what steps are to be taken.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
The local health authority will do an assessment and inform what steps are to be taken.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The local health authority will do an assessment and inform what steps are to be taken.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Traveller can contact are local representative for assistance.

HOTEL INFO

MTS Globe Portugal Reopening
Download
Portuguese measures
Download

FAQS

Click on the destination below to view the corresponding FAQs sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.

*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h before arrival

*All regulations may change based on government guidelines

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
Public transport with 100% seating capacity and 75% standing.
The private 100% occupancy

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maintain a distance of 1.5m from the rest of the population.
Currently, the social gatherings allowed are a maximum of 4 people.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.

*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 65%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
The shops are open with a maximum of 75% of ocupancy.
Restaurants and bars are open until 21:30, with limit capacity from 100% in terraces, take away available until 22:30, and home delivery until 23:30

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas and theatres are open with 75% of their capacity
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

The shops are open with a maximum of 75% of occupancy, until 20:00
Except essential products that open until 21:00

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
From 23:00 - 06:00
*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity of 75%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

If they are open, they only have capacity of 50%
*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 955 545 060- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.andalucia.org/en/travel-assistance-insurance

*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should contact your TO.


*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.


*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test



*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h


*All regulations may change based on government guidelines

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.


*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
*All regulations may change based on government guidelines
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines


What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
No mask at the beach needed always with min. safety distance of 1.5m. Beaches are closed from 21.00 until 07.00. Limited capacity (4m2 per pers)
Currently, the social gatherings allowed are a maximum of 6 people.
*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 30%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Bar and restaurant terraces are open until 17.00 and, from Monday to Thursday also from 20.00-22.30. Only four persons per table.
The service available is take away until 22:00 or home delivery until 00:00.
Stores are open regular times.


*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Theatres, cinemas and shows, seats distributed according to household members. Prohibition of consuming drinks or food.


*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

The shopping centres are open until 21:00 with a 75% capacity from Monday to Friday. They can open Sundays and Bank holidays but only with 50% of capacity.


*All regulations may change based on government guidelines


*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
23:00 - 06:00 forbidden to be in the streets.


*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Theatres, cinemas and shows are available prior appointment. Seats distributed according to household members. Prohibition of consuming drinks or food.

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Currently only some theme parks are open, the information and opening hours must be reviewed on their website.
*All regulations may change based on government guidelines

Will boat excursions be available?

Yes

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

Currently only some companies are open, please review limitations on their website.

*All regulations may change based on government guidelines.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 100 971 if you are a tourist from abroad
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
www.infomallorca.net/?te=sec&e=17817
www.illesbalears.travel/article/en/illesbalears/faq-covid-tourism


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should contact your TO.


*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Currently and until April 9, Madrid is in perimeter closure.
Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.
*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

Yes
Tourists from all countries must present a negative Covid test



*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
2h

*All regulations may change based on government guidelines

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
f you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes

Will beach access need a reservation and time slots?

Yes

Are there limitations for watersports?

Yes

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Bar and restaurant terraces open with 75% occupancy and tables of 6 people. Inside capacity of 50% and tables of four people. Open until 23:00 and home delivery until 24:00.

Shops are open with the 75% of the capacity.

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas, theaters and museums open with a 50% of capacity.

*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Open with the 75% of capacity until 21:00

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
From 23:00 pm until 06:00 am.

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Cinemas, theaters and museums open with a 50% of capacity.

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

It depends on each establishment, capacity of 50%

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.
IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 102 112- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.esmadrid.com/en/information-coronavirus
https://www.esmadrid.com/en/covid-health-and-safety-tips



*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test



*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

*All regulations may change based on government guidelines

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Collective public transport with 50% of its capacity

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an Health and Safety questionnaire to guarantee compliance with security measures.

*All regulations may change based on government guidelines

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maximum meetings of four people.
Masks must be worn on entry to the beach or pool area, when moving arround or when taking a walk.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
If the stores are open, capacity of 50% and groups of maximum 4 people.

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants and bars are open with terraces 50% of capacity.
Tables of maximum 4 persons. They close at 21:00.

Shops are open until 21:00

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
Collective transport with 50% of its capacity

*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

No
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They are open with the 50% of their capacity

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Circulation at night is restricted between 23:00 p.m. and 6 a.m

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Will boat excursions be available?

Yes

Do they have any restrictions?

Recreational, leisure and leisure boats with economic activity may open to the public exclusively outdoor spaces for seated consumption. In any case, the maximum capacity allowed will be 75%.

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

Open at the 50% of the capacity

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 112 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.hellocanaryislands.com/coronavirus/


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passenger will have to contact with his TO.


*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should contact your TO.
*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.


*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test



*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.


*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines


What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
No mask at the beach needed always with min. safety distance of 1.5m. Beaches are closed from 21.00 until 07.00. Limited capacity (4m2 per pers)
Currently, the social gatherings allowed are a maximum of 6 people.
*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 30%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Opening of the terraces of bars and restaurants will be maximum of 75% and 6 people by table outside until 22:00 and inside 30% of ocupancy and 4 people by table until 17:00
The service available is take away until 22:00 or home delivery until 00:00
Friday, Saturdays, Sundays and bank holidays it close at 18:00pm outside and inside

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas, theatres and auditoriums open with 30% of their capacity and prohibition of consuming drinks or food.


*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

The shopping centers are open until 21:00 with a 50% capacity.
The small business are open with 50% capacity and the essential stores (food, pharmacy, tobacco), also open at the weekend.


*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
23:00 - 06:00 forbidden to be in the streets.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Theatres, cinemas and shows are available prior appointment. Seats distributed according to household members. Prohibition of consuming drinks or food.

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

Currently only some theme parks are open, the information and opening hours must be reviewed on their website.
*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines.

Are diving centers open?

Yes

Do they have any restrictions?

Currently only some companies are open, please review limitations on their website.
*All regulations may change based on government guidelines.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.


*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 100 971 or +34 871 120 130 if you are a tourist from abroad
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
www.infomallorca.net/?te=sec&e=17817
www.illesbalears.travel/article/en/illesbalears/faq-covid-tourism


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test



*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Collective transport with 50% of its capacity

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an H&S questionnaire to guarantee compliance with security measures.

*All regulations may change based on government guidelines

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maximum meetings of four people.
Masks must be worn on entry to the beach or pool area, when moving arround or when taking a walk.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
If the stores are open, capacity of 50% and groups of maximum 4 people.

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants and bars are open with 50% of the capacity, terraces with 75% of capacity.
Tables of maximum 4 persons. They close at 22:00.

Shops are open until 21:00

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
Collective transport with 50% of its capacity
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

No
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They are open with the 50% of their capacity

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Circulation at night is restricted between 10 p.m. and 6 a.m


*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Open at the 50% of the capacity

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

Yes

Do they have any restrictions?

Open at the 50% of the capacity

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

If they open at the 50% of the capacity

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.


*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 112 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.hellocanaryislands.com/coronavirus/


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passenger will have to contact with his TO.


*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The passenger will have to contact with his TO.


*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.

*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h before arrival

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
he mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Public transport with 100% seating capacity and 75% standing.
The private 100% occupancy

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maintain a distance of 1.5m from the rest of the population.
Currently, the social gatherings allowed are a maximum of 4 people.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.

*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 30%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
The shops are open with a maximum of 60% of ocupancy.
Restaurants and bars are open until 21:00, with limit capacity from 75% in terraces, and 50% inside, take away available until 22:30, and home delivery until 23:30

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas and theatres are open with 60% of their capacity
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

The shops are open with a maximum of 60% of occupancy, until 20:00
Except essential products that open until 21:00

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
From 22:00 - 06:00
*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity of 60%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

If they are open, they only have capacity of 50%
*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.


*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should contact your TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.

*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h before arrival

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
f you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
Public transport with 100% seating capacity and 75% standing.
The private 100% occupancy

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maintain a distance of 1.5m from the rest of the population.
Currently, the social gatherings allowed are a maximum of 4 people.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.

*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 65%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
TThe shops are open with a maximum of 75% of ocupancy.
Restaurants and bars are open until 21:30, with limit capacity from 100% in terraces, take away available until 22:30, and home delivery until 23:30

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas and theatres are open with 75% of their capacity
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Until 18:00h,
Except essential products that open until 20:00 to 21:00

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
From 22:00 - 06:00
*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity of 75%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

If they are open, they only have capacity of 50%
*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.


*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 955 545 060- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.andalucia.org/en/travel-assistance-insurance

*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should contact your TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance of minimum 1.5m and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Present a negative PCR test of the last 72h, keep a safe distance and wear a mask

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.


*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
They will be tested for Covid if they present any of the common symptoms or if they have been in contact with a positive.
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask.

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels fill out an Health and Safety y document with strict anti-covid protocols

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maintain a distance of 1.5m from the rest of the population.
Family or social gatherings are limited to a maximum of 4 people in public open areas.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 30% and groups of for people.
*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
The shops closed at 20:00 and restaurants close at 18:00, maximum 4 people for table. Terraces with the 100% capacity and inside with the 30%.
Possibility to have take away service until 22:00.


*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas, theatres and auditoriums open with 30% of their capacity and prohibition of consuming drinks or food.

*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They are open until 20:00, capacity of 50%

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Night lockdown from 10:00 p.m. to 6:00 a.m.

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity 50%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Currently only some theme parks are open, the information and opening hours must be reviewed on their website

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

It depends on the establishment.
*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The client will be quarantined, as well as his co-travellers. This depends on the existing protocol at that time in the tourist accommodation itself, as well as the one established with the health entity of the region.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 300 555- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
The client must speak with his tour operator, check his travel insurance, and according to the conditions, proceed in one way or another.

*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
It will depend on your travel insurance, or your tour operator. They will be the ones to tell you how to proceed.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
There will be no local representative. Only an emergency phone where you will be attended by phone. You should always contact your OT first.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

At the moment, all of Catalonia continues to close the perimeter


*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory use of a mask, maintain a safe distance, use of hand sanitizing gel, etc.


*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
All travellers must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
The patient is isolated and notified to the Health Service, who transfers him to the hospital and remains in the hands of the doctors.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
Negative test within 72 hours before arrival

*All regulations may change based on government guidelines

Do travellers need to provide personal data at the airport upon entry?

Yes
Travelers must fill out a health questionnaire, which they can do at the airport but it is recommended to do it online, where they receive a QR code. Maximum 48 hours before the flight departure


*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
Employees will be tested for Covid if they have symptoms or have been in contact with a positive


*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
It depends on the availability of the medical center


*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The use of the mask is mandatory regardless of whether the distance of 1.5 m can be maintained


*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If there is a medical document that contradicts its use


*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
The traveler must bring their own masks, but they are sold in stores and pharmacies.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
The staff's temperature is measured before the start of their shift, mandatory use of the mask, use of sanitizing gel, maintain a safety distance, explanation of new anti-covid measures, etc.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels must fill out a document guaranteeing compliance with the Anti-Covid measures


*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
The hotel staff will measure their temperature measured at the beginning of their working day, mandatory use of a mask and sanitizing gel, maintain a safety distance and and they will receive and explication of all the new anti-covid measures.


*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

Yes
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
Outdoor sports facilities and equipment can be opened and used provided the following conditions are met:

50% capacity
Access control
No dressing rooms (except swimming pools).
The use of sports equipment that is not supervised is prohibited.
Individual or group activities are allowed up to 6 people, including the person who is the teacher or monitor.

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Terraces open with limitation of 4 diners per table from 7:30 am to 17:00pm.
Interiors capacity of 30% and 4 people also from 7:30 am to 17:00 pm


*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Capacity 50% and a maximum of 500 spectators per performance or session.
Consumption of drink and food is not allowed


*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They can open with the 30% of the capacity.

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
22:00 - 06:00

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity at 50%.

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

Yes

Do they have any restrictions?

If they open, only with 30% of capacity.

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

If they open, only with 30% of capacity.

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
In case of infection, the passenger will be placed in isolation. The medical services will be notified who will transfer him to the hospital and the doctors will take charge of the next steps.


*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
People who have tested positive and direct contact will be transferred to the hospital or another hotel specially oriented to them.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
http://web.gencat.cat/en/activem/restriccions-territorials/catalunya/index.html
http://act.gencat.cat/24648-2/?lang=en
https://www.aspb.cat/documents/covid19-en/


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
You will have to contact your TO


*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You will have to contact your TO

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance of minimum 1.5m and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Present a negative PCR test of the last 72h, keep a safe distance and wear a mask

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.


*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
They will be tested for Covid if they present any of the common symptoms or if they have been in contact with a positive.
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask.

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels fill out an Health and Safety y document with strict anti-covid protocols

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maintain a distance of 1.5m from the rest of the population.
Family or social gatherings are limited to a maximum of 4 people in public open areas.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 30% and groups of for people.
*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
The shops closed at 20:00 and restaurants close at 18:00, maximum 4 people for table. Terraces with the 100% capacity and inside with the 30%.
Possibility to have take away service until 22:00.


*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas, theatres and auditoriums open with 30% of their capacity and prohibition of consuming drinks or food.

*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They are open until 20:00, capacity of 50%

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Night lockdown from 10:00 p.m. to 6:00 a.m.

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity 50%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

Currently only some theme parks are open, the information and opening hours must be reviewed on their website

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

No

Do they have any restrictions?

It depends on the establishment.
*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The client will be quarantined, as well as his co-travellers. This depends on the existing protocol at that time in the tourist accommodation itself, as well as the one established with the health entity of the region.

VALENCIA
IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 300 555- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information
https://www.visitvalencia.com/en/new-normal-arrives-valencia

*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
The client must speak with his tour operator, check his travel insurance, and according to the conditions, proceed in one way or another.

*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
It will depend on your travel insurance, or your tour operator. They will be the ones to tell you how to proceed.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
There will be no local representative. Only an emergency phone where you will be attended by phone. You should always contact your OT first.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.

*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h before arrival

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The mask is always mandatory, even if the 1.5m of safety is assured

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Public transport with 100% seating capacity and 75% standing.
The private 100% occupancy

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All open hotels pass a rigorous questionnaire on the Health and Safety measures adopted

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Currently, the social gatherings allowed are a maximum of 4 people.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.

*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
In case of opening, the capacity does not exceed 65%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
The shops are open with a maximum of 75% of ocupancy.
Restaurants and bars are open until 21:30, with limit capacity from 100% in terraces, take away available until 22:30, and home delivery until 23:30

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas and theatres are open with 75% of their capacity
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

The shops are open with a maximum of 75% of occupancy, until 20:00
Except essential products that open until 21:00

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
From 22:00 - 06:00
*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Capacity of 75%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 955 545 060- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.andalucia.org/en/travel-assistance-insurance

*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.


*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The passanger will have to contact with his TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

FuerteventuPresent a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
ourists from all countries must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured.

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
ravelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Collective transport with 50% of its capacity

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
ll hotels must complete an Health and Safety questionnaire to guarantee compliance with security measures.

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maximum meetings of four people.
Masks must be worn on entry to the beach or pool area, when moving arround or when taking a walk.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
If the stores are open, capacity of 50% and groups of maximum 4 people.

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants and bars are open with terraces with 50% of capacity.
Tables of maximum 4 persons. They close at 21:00.

Shops are open until 21:00

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
Collective transport with 50% of its capacity
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They are open with the 50% of their capacity

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Circulation at night is restricted between 11 p.m. and 6 a.m

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Will boat excursions be available?

Yes

Do they have any restrictions?

f they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

f they open, with the 50% of the capacity or 4 people

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 112 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.hellocanaryislands.com/coronavirus/


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passenger will have to contact with his TO.

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The passenger will have to contact with his TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Present a negative PCR test of the last 72h, keep a safe distance and wear a mask.
They have to present a mandatory negative PCR test, otherwise the airline may refuse to allow the passenger to board the plane, they may be fined upon landing or taken to a clinic for tests.

*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.

*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

No
Tourists from all countries must present a negative Covid test

*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
With a positive PCR the airline won't let him travel.
External Health is notified, he will be isolated until their arrival and he will be transferred to the hospital where they will take care of him.


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.

*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes
*All regulations may change based on government guidelines

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
*All regulations may change based on government guidelines

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
*All regulations may change based on government guidelines

Do they have international speaking staff at the hospitals?

Yes
*All regulations may change based on government guidelines

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
The mask is always mandatory, even if the 1.5m of safety is assured.

*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask

*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.

*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.

*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes
*All regulations may change based on government guidelines

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
Collective transport with 50% of its capacity

*All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes
*All regulations may change based on government guidelines

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All hotels must complete an H&;S questionnaire to guarantee compliance with security measures.

*All regulations may change based on government guidelines

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maximum meetings of four people.
Masks must be worn on entry to the beach or pool area, when moving arround or when taking a walk.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
If the stores are open, capacity of 50% and groups of maximum 4 people.

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
Restaurants and bars are open with terraces with 50% of capacity.
Tables of maximum 4 persons. They close at 21:00.

Shops are open until 21:00

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes
*All regulations may change based on government guidelines

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

No
*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

They are open with the 50% of their capacity

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Circulation at night is restricted between 22 p.m. and 6 a.m

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Will boat excursions be available?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity

*All regulations may change based on government guidelines

Are diving centers open?

Yes

Do they have any restrictions?

If they open, with the 50% of the capacity or 4 people

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.


*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested and put in quarantine.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 112 061- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
https://www.hellocanaryislands.com/coronavirus/


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
IN CASE OF SYMPTOMS APPEARING

*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
The passenger will have to contact with his TO.

*All regulations may change based on government guidelines

Country entry restrictions

What are the entry regulations related to COVID-19?

Ibiza is currently in a perimeter closure


*All regulations may change based on government guidelines

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Mandatory to wear a mask, safety distance, temperature control, etc.



*All regulations may change based on government guidelines

Will travellers be COVID-19 tested upon arrival?

Yes
Tourists from all countries must present a negative Covid test



*All regulations may change based on government guidelines

If a traveller tests positive to COVID-19 what happens?

Yes
If a traveller tests positive, he is transferred directly to the hospital


*All regulations may change based on government guidelines

Do travellers need to provide a negative Covid-19 test result?

Yes
72h


*All regulations may change based on government guidelines

Do travellers need to provide personal data at the airport upon entry?

Yes
It is necessary to fill out a health document and present it at the airport, it can be filled out online, and receive a maximum QR code 48 before arrival.


*All regulations may change based on government guidelines

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes
It depends on the availability of each health center

Masks

Is it compulsory to wear masks?

Yes
*All regulations may change based on government guidelines

Do travellers have to always wear a mask?

Yes
*All regulations may change based on government guidelines

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No
The mask is always mandatory, even if the 1.5m of safety is assured



*All regulations may change based on government guidelines

Do kids over 6 years have to wear masks?

Yes
*All regulations may change based on government guidelines

Are there any exceptions?

Yes
If you carry a medical document that contradicts the use of the mask


*All regulations may change based on government guidelines

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travelers must bring their own masks, they are also sold in pharmacies and destination stores.



*All regulations may change based on government guidelines

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
All employees have their temperature measured before the start of their workday. Hands are continuously disinfected and they wear a mask.
In addition, the protocols to follow with the new anti-Covid measures are explained.


*All regulations may change based on government guidelines

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
All regulations may change based on government guidelines

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

Yes

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

No
All open hotels fill out an H&S document with strict anti-covid protocols

*All regulations may change based on government guidelines

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Employees' temperature is measured daily before the start of their shift, if they have any type of symptoms they are isolated and a PCR test is requested.
The anti-covid protocols are explained to them, and they take into account measures such as maintaining social distance, cleaning surfaces, use of disinfectant gel, etc.

*All regulations may change based on government guidelines

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
*All regulations may change based on government guidelines

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

No
*All regulations may change based on government guidelines

Beach

Are there any special restrictions when using the beach?

Yes
Maintain a distance of 1.5m from the rest of the population.
Currently, the social gatherings allowed are a maximum of 1 nucleus of coexistence.
The use of the mask is mandatory even if the minimum safety distance of 1.5m is guaranteed.


*All regulations may change based on government guidelines

Will beach access need a reservation and time slots?

No
Actually they are only open drom 07:00 -21:00

*All regulations may change based on government guidelines

Are there limitations for watersports?

Yes
in case of opening, the capacity does not exceed 50%

*All regulations may change based on government guidelines

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
*All regulations may change based on government guidelines

Are guests allowed to leave the hotel/resort

Yes
*All regulations may change based on government guidelines

Are local shops, restaurants, bars, service providers open?

Yes
At the moment all restaurants are closed. The service available is take away until 22:00 or home delivery until 00:00

The large shopping centers are closed (essential trade expecto) and the small stores open with a maximum capacity of 30% and close at 20:00

*All regulations may change based on government guidelines

Are public transportation and taxis available?

Yes

Are nightclubs open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are amusement and shows offered?

Yes
Cinemas, theaters and auditoriums open with 30% of their capacity and prohibition of consuming drinks or food.

*All regulations may change based on government guidelines

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Only the small business is open with 30% capacity
And the essential stores (food, pharmacy, tobacco).

Large surfaces remain closed.

*All regulations may change based on government guidelines

Are there any curfews in place and if so, what are the hours envolved?

Yes
Curfew from 22:00 to 06:00

*All regulations may change based on government guidelines

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Only groups of maximum 6 people are allowed both indoors and outdoors.
Capacity 50%

*All regulations may change based on government guidelines

Will waterparks and themeparks be open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Will boat excursions be available?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Are diving centers open?

No

Do they have any restrictions?

*All regulations may change based on government guidelines

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
You will be transferred to the Hospital to put you in isolation, from there, the doctors will indicate the steps to follow.

*All regulations may change based on government guidelines

Will the hotel be put under quarantine?

No
*All regulations may change based on government guidelines

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
The person who has tested positive is placed in isolation and the co-traveles will be tested.

IN CASE OF SYMPTOMS APPEARING
If you have symptoms that could be attributed to COVID-19:
- Dial the number 900 100 971 or +34 871 120 130 if you are a tourist from abroad
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.
If you have SEVERE symptoms, call 061 and a medical team will assess your condition. Always follow the instructions of the medical staff.

More information:
www.infomallorca.net/?te=sec&e=17817
www.illesbalears.travel/article/en/illesbalears/faq-covid-tourism


*All regulations may change based on government guidelines

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
*All regulations may change based on government guidelines

Who will arrange this/is responsible for it and who will cover the cost in such a case?

Yes
The passanger will have to contact with his TO.
*All regulations may change based on government guidelines

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
You should contact your TO.
*All regulations may change based on government guidelines

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

As of March 15, all passengers arriving in Turkey (except the transit passengers) are now required to fill out “Form for Entry to Turkey” at “http://register.health.gov.tr” within the last 72 hours before their flights.

Passengers arriving in Turkey will be required to complete an information form and will be checked for symptoms. Anyone suspected of having COVID-19 will be transported to a hospital for examination or to a dormitory to self-isolate. If an individual on a particular aircraft/vehicle/vessel is found to have COVID-19, the information forms completed upon arrival will be used to identify others have been in contact with them; those individuals will then be subject to 14-day isolation/quarantine.  

All travelers age 6 years and older who arrive in Turkey through land or sea will be asked to present a negative PCR test result document issued 72 hours prior to arrival. Those who fail to do so at the border gate or sea port will be quarantined in the address to where they are going. 

All passengers arriving Turkey from other countries who visited Brazil, United Kingdom, Denmark and South Africa within the last 10 days will be quarantined for 14 days at places selected by the Turkish official authorities following their arrival. On the 10th day of the quarantine period, passengers are required to undergo a second PCR test and if the test result is negative, the isolation period will end. Passengers of 6 years and older who visited the aforementioned countries and arriving Turkey are required, before boarding, to submit a negative PCR test result with a sample collected within the last 72-hours prior to departure.

Airlines and airports have implemented new procedures for travelers, and passengers must comply with these to travel. For example, masks must be worn in the airport and on airplanes, and arriving passengers are subject to health checks and PCR tests. Please check airport and airline websites for more information and specific guidance.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
Audio-visual safety awareness messages displayed to remind passengers about the precautionary measures at the airport.
Passenger routes and all equipment in the terminal disinfected regularly with special methods.
Encourage users to offer available contactless payment methods.
Mandatory social distancing.
Personnel and passenger contact minimised with Plexiglas barriers.
Hand sanitisers are available for passengers throughout the terminal.
Fresh air circulation enhanced in all indoor areas.
Mandatory thermal screening to all passengers & personnel.
Obligatory usage of masks at the entrance of terminal. Disposal bins for used PPE.
Obligatory change of gloves after each body search. Any contact to passenger itineraries, personnel ID cards, etc. minimised.
Elevator usage limitation according to social distancing regulation.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will travellers be COVID-19 tested upon arrival?

No
In general, no, but if passengers arrive with a fever or symptoms of COVID-19 they will need to have a second medical check-up. Any passengers who would like to get tested may do so for a fee at Antalya Airport.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

If a traveller tests positive to COVID-19 what happens?

Yes
Positive and if:
In need of medical care, travellers must stay in designated pandemic hospital.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkih Government and the Ministry of Health.

Need only 14 days self isolation, travellers to take the transport booked to accommodation facility and stay in the designated isolation room.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers need to provide a negative Covid-19 test result?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers need to provide personal data at the airport upon entry?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do they have international speaking staff at the hospitals?

Yes
Generally yes, but there is no guarantee as it depends on the availability of the staff at that hospital.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Masks

Is it compulsory to wear masks?

Yes
Shops, supermarkets, banks were open under pandemic health and safety hygiene protocols such as 1.5m social distancing, mandatory use of face masks.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers have to always wear a mask?

Yes
It is mandatory to wear a face mask in all indoor public spaces and outdoor gatherings.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

Yes
It is mandatory to wear a face mask in all indoor public spaces and outdoor gatherings.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Do kids over 6 years have to wear masks?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any exceptions?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers must bring their own masks. If they do not have one they can purchase one from the pharmacies and/or stores.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
- The Government of Turkey requires everyone traveling in Turkey to present a Hayat Eve Sigar (HES) code. All persons must request a HES (Hayat Eve Sigar) Code for domestic and international flights, while staying in hotels, using inner city public transport, and at inter-city bus travel rest stops. This does not apply to foreign tourists.
- Buses, ferries, and trains are operating but there are limits to passenger capacity on buses and all passengers must wear a mask
- Driver body temperature will be measured regularly
- Mandatory use of face masks for drivers and clients
- Social distancing will keep min 1.5 m
- Alcoholic disinfection will be available for clients and staff in the vehicle
- Daily deep disinfection will be done to vehicles
- Disinfection will be done after each transport

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will there be disinfectant available on the bus?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No
Mandatory use of face masks for driver and clients at all times.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
Each of our hotels has to complete an H and S questionnaire with the new prevention and security measures.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
Workers receive an extensive protocol with the new measures and regulations.
The staff ensures that all basic measures to avoid transmission of COVID-19 are kept.
Regular disinfection / cleaning of reception desk surfaces.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
Turkey has started “Safe Tourism” and it’s certifications in co-operation with Tüv-Süd. Hotels have been invited to take safe tourism certification to declare mentioned measurements are taken.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Beach

Are there any special restrictions when using the beach?

Yes
Social distancing at all public places of the hotels, beaches, pool areas, gym, sitting areas.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will beach access need a reservation and time slots?

No
Generally no, but some beaches may limit access to control capacity.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there limitations for watersports?

Yes
Generally no, but depending on the sport, each water sport provider can limit access and the number of people.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No
A curfew will be restricted between 19:00 and 05:00 on weekdays (Monday, Tuesday, Wednesday, Thursday and Friday) throughout the country until a further announcement.

There will be a curfew throughout the country on weekends that will start at 19:00 on Fridays, cover the entire Saturday and Sunday, and will be completed at 05:00 on Mondays until a further announcement.

All workplaces will be closed at 16:00 on weekdays, except those that have been made to comply with the deadlines in the curfew.

Restaurants do only operate for “Take Away” and bars are closed.

HES code obligation will be imposed for employees and customers at the entrance to the shopping malls, and after inquiry, the employee or customer who does not encounter any problems will be accepted to the shopping mall.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are guests allowed to leave the hotel/resort

Yes
A curfew will be restricted between 19:00 and 05:00 on weekdays (Monday, Tuesday, Wednesday, Thursday and Friday) throughout the country until a further announcement.

There will be a curfew throughout the country on weekends that will start at 21:00 on Fridays, cover the entire Saturday and Sunday, and will be completed at 05:00 on Mondays until a further announcement.
But Tourists who book Hotel and flight together and have no residence Permission or Longtime Visa for Turkey are not affected by the Curfew.

All workplaces will be closed at 16:00 on weekdays, except those that have been made to comply with the deadlines in the curfew.

HES code obligation will be imposed for employees and customers at the entrance to the shopping malls, and after inquiry, the employee or customer who does not encounter any problems will be accepted to the shopping mall.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are local shops, restaurants, bars, service providers open?

No
• Local restrictions may require the use of HES codes to enter state buildings, schools, and public spaces such as malls, restaurants, cafes, libraries, sport centers, wedding halls, barbers, beauty parlors, massage parlors and game halls.
• On March 1, the Government of Turkey announced a four-tier system on local COVID-19 related restrictions. Provinces are now divided into 4 different risk groups: low (blue), medium (yellow), high (orange), and very high (red) based on infection and vaccination rates. To view the map, please visit the following page: https://covid19.saglik.gov.tr/..
• The nationwide curfew between 9PM and 5AM. Monday through Friday, will continue throughout Turkey.
• For regions in the “high” and “very high” category, Sunday curfews remain in effect starting from 9 p.m. on Saturday through 5 a.m. Monday.
• Dining establishments (restaurants, patisseries, cafes, and cafeterias) will be open for in-person dining at half capacity nationwide between 7AM and 7PM, excluding “very high”-risk regions. A HES code is required to enter these dining establishments.  
• Local restrictions may require the use of HES codes to enter state buildings, schools, and public spaces such as malls, restaurants, cafes, libraries, sport centers, wedding halls, barbers, beauty parlors, massage parlors and game halls.
• Shopping malls, supermarkets, barbers and hairdressers will only be open for service during the hours of 07:00-18:00.  
• Movie theaters, soccer fields, and similar facilities are open for regions in the low and middle category.
• Smoking in public spaces is banned.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are public transportation and taxis available?

Yes
Transportation, reduced capacities are in place.
Mandatory to use face masks for driver and clients at all time.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are nightclubs open?

No

Do they have any restrictions?

Events such as concerts and parties are not allowed.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are amusement and shows offered?

No
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Imposing HES code obligation for employees and customers at the entrance to the shopping malls and ensuring that the employee or customer who has not encountered any problems after the necessary inquiry is accepted into the shopping mall,
is mandatory.
Mandatory using face masks at all public places indoor and outdoor. Not wearing a face mask you will face a penalty of around 120,00 € per person.

Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are there any curfews in place and if so, what are the hours envolved?

Yes
Local restrictions may require the use of HES codes to enter state buildings, schools, and public spaces such as malls, restaurants, cafes, libraries, sport centers, wedding halls, barbers, beauty parlors, massage parlors and game halls.
• On March 1, the Government of Turkey announced a four-tier system on local COVID-19 related restrictions. Provinces are now divided into 4 different risk groups: low (blue), medium (yellow), high (orange), and very high (red) based on infection and vaccination rates. To view the map, please visit the following page: https://covid19.saglik.gov.tr/..
• The nationwide curfew between 7PM and 5AM. Monday through Friday, will continue throughout Turkey.
• For regions in the “high” and “very high” category, Sunday curfews remain in effect starting from 7 p.m. on Saturday through 5 a.m. Monday.
• Dining establishments (restaurants, patisseries, cafes, and cafeterias) will be open for in-person dining at half capacity nationwide between 7AM and 7PM, excluding “very high”-risk regions. A HES code is required to enter these dining establishments.  
• Local restrictions may require the use of HES codes to enter state buildings, schools, and public spaces such as malls, restaurants, cafes, libraries, sport centers, wedding halls, barbers, beauty parlors, massage parlors and game halls.
• Shopping malls, supermarkets, barbers and hairdressers will only be open for service during the hours of 07:00-18:00.  
• Movie theaters, soccer fields, and similar facilities are open for regions in the low and middle category.
• Smoking in public spaces is banned.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Visiting areas will accept spesific number of customers according to size of the place
Hygiene protocols will be in place
 Face masks (Not using face masks cause of penalty around 120,00 € per person.)
 Social distancing min 1,5 mt
 Alcholic disinfections are available
 Measuring body tempratures
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will boat excursions be available?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Are diving centers open?

Yes

Do they have any restrictions?

Social distancing and reduced capacity may apply.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
If a person feels any symptoms related to Covid-19, they should call 112 National Health Services, dedicated personnel will take customers for further checks.
After necessary Covid-19 test,
If the results are negative: travelers are transporting to their booked accommodation facility.
If the results are positive and if the persons:
Need medical care, clients stays in designated pandemic hospital.
Need only 14 days self isolation, clients transport back to hotel and stay in the designated isolation room. If self isolation period which is 14 days, exceed booked accommodation period, extra days offers to clients complimentary by the accommodation facility.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will the hotel be put under quarantine?

No
The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No
In principle, the person who tests positive will separate themselves from the rest of their co-travellers, who may also be tested. The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
The protocols of action when detecting a person with COVID-19 in an establishment and the possible public health measures will be determined by the health authorities.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
Clients will receive a security protocol and will have to contact their agency.
Please note all information and rules are subject to change at any time, taking into account the health situation of the pandemic changing, which would therefore change the laws and protocols established by the Turkish Government and the Ministry of Health.

HOTEL INFO

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FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

TRAVEL TO UAE REQUIREMENTS:
• Fulfil entry visa requirements to visit the UAE.
• Ensure you have medical travel insurance before travelling, in the event you do not have international coverage. Sign a declaration to bear all costs of quarantine and treatment.and complete the Health Declaration Form before departure to ensure the passenger has no COVID-19 symptoms.
• Tourists required to register all their details in the COVID-19 DXB app.

PROCEDURES FROM DEPARTURE DESTINATION:
• Tourists must take a PCR test up to four days (prior to their date of travel (maximum 96 hours).
• Take a PCR test before travelling, or if this hasn’t been done, a PCR test is carried out upon arrival at Dubai airports.
• Complete Health Declaration Form before departing.
• Airlines have the right to deny travellers if they display any symptoms of COVID-19.

PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

PROCEDURES FOR LEAVING UAE AIRPORTS:
• Everyone who arrives in the country must download the Covid19 - DXB Smart App if they arrive in Dubai, or Al Hosn app if they land elsewhere in the UAE. The app allows users to receive the results of their test, if they took one on arrival, and allows contact tracing teams to track the spread of the virus.
• Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules. According to federal rules, travellers must quarantine for 14 days, whatever the test result is, if they are in the other emirates.
• 14-day quarantine imposed for all positive COVID-19 cases.
• Compliance with all precautionary measures applied in Dubai (wearing masks, maintaining 2m social distance and washing hands regularly).

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Regulations might vary to each Emirate.

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

PROCEDURES FOR LEAVING UAE AIRPORTS:
• Everyone who arrives in the country must download the Covid19 - DXB Smart App if they arrive in Dubai, or Al Hosn app if they land elsewhere in the UAE. The app allows users to receive the results of their test, if they took one on arrival, and allows contact tracing teams to track the spread of the virus.
• Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules. According to federal rules, travellers must quarantine for 14 days, whatever the test result is, if they are in the other emirates.
• 14-day quarantine imposed for all positive COVID-19 cases.
• Compliance with all precautionary measures applied in Dubai (wearing masks, maintaining 2m social distance and washing hands regularly).

FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Regulations might vary to each Emirate.

Will travellers be COVID-19 tested upon arrival?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

Regulations might vary to each Emirate.

If a traveller tests positive to COVID-19 what happens?

Yes
FOR TOURISTS TESTING POSITIVE FOR COVID-19:
• Strict compliance with the procedures set out for positive cases by the COVID-19 Command and Control Centre, including institutional quarantine, home quarantine or hospitalisation.
• In case Guest is positive then 14 days quarantine will come in place.
• Guest must pay the cost of hospitalization or treatment unless his / her insurance cover that.

Regulations might vary to each Emirate.

Do travellers need to provide a negative Covid-19 test result?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

Regulations might vary to each Emirate.

Do travellers need to provide personal data at the airport upon entry?

Yes
PROCEDURES UPON ARRIVAL AT UAE AIRPORTS:
• All arrival passengers have their temperature taken with thermal screening devices.
• Tourists coming to Dubai from the below 29 countries will be required to take a second PCR swab test when they land in the emirate :
-Asia: Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan.
-Middle East and Africa: Djibouti, Egypt, Eritrea, Iran, Iraq, Lebanon, Nigeria, Somalia, Sudan, South Africa and Tanzania.
-Europe: Armenia, Montenegro, Russia and Serbia.
-The Americas: Brazil, the US – Dallas Fort Worth, Houston, Los Angeles, San Francisco, Fort Lauderdale and Orlando, including passengers originating from California, Florida and Texas who connect to an Emirates flight from any airport to Dubai.
• The PCR test can be repeated for tourists who had tested negative before departing but display COVID-19 symptoms.
• In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
• Some Emirates are imposing new 14 days quarintine upon arrival

Regulations might vary to each Emirate.

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

Yes

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

Yes

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes
Can be removed during “strenuous” sport activity or in case of driving alone.

Regulations might vary to each Emirate.

Do travellers have to always wear a mask?

Yes
Can be removed during “strenuous” sport activity or in case of driving alone.

Regulations might vary to each Emirate.

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

No

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes
Travellers have to bring their own masks.

However masks are available in hotels and most of the shopping malls as well as during transfers if arranged by MTS.

Also during tours, masks are being offered free of charge and masks are disposable.

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes
Plastic divider
We aim on creating a safe atmosphere in each car, whereby the guests are separated from the driver by a plastic divider ensuring a personal space for the entire duration of the trip.

Sanitised vehicles
Each car is sanitised after each use to ensure a germ-free environment for all guests and staff. A fully professional disinfection service is applied.

Free hand sanitiser
We provide a complimentary hand sanitiser on every trip so the guests can use it every time there is a need to clean or refresh their hands. We use only the highest quality and approved products to ensure the efficacy.

Daily health checks
All our drivers undergo a daily health check before they can start their duties. We make sure that it is in the latest health and safety compliance set by the local and international health authorities.

Mandatory face masks
The use of face masks is mandatory for DGT staff as well as the guests as per the guidelines of the local and international health authorities to minimise any respiratory transmission risks.

No physical contact
We have introduced a non-physical contact assistance in order to minimise any interaction between DGT staff and the guests and lower any risk of transmission.

Sanitised amenities
Any amenities provided during the journey have been fully sanitised and are safe to be used by the guests. This includes tissue paper and water bottles.

Will there be disinfectant available on the bus?

Yes

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

Yes
The new Pax capacity as per the new law are :
Private car ( Lexus / Ford / infinity ) and Luxury cars ( BMW7 . S CLSAA ) – max 2 pax only
SUV ( previa / H1 ) And Luxury cars ( V CLASS . GMC 4X4 ) – MAX 3 PAX ONLY
Mini bus ( 15 seats bus ) – up to 5 PAX only if one family
Coaster ( 22 seats bus ) up to 11 PAX only
35 seats bus – up to 16 pax
Coach ( 50 seats bus ) up to 25 – 26 PAX only

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes
All information and details are shared in the documents uploaded.

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes
All information and details are shared in the documents uploaded.

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes
The government and department of tourism will not allow any hotel to open for visitors unless they comply with the steps and regulations advised.

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes
This information is available from the government and department of tourism only.

Beach

Are there any special restrictions when using the beach?

Yes
All visitors must wear masks and social distance.
No masks are necessary while in the water.
Regulations might vary to each Emirate.

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

Yes
All visitors must wear masks and social distance.
No masks are necessary while in the water.
Regulations might vary to each Emirate.

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

Yes
Movement is restricted between 11PM till 6AM in Dubai and between 10PM till 6AM in all other Emirates.

Are guests allowed to leave the hotel/resort

Yes
Yes, but not during the national disinfection programmed hours.

Are local shops, restaurants, bars, service providers open?

Yes
Yes, with taking into consideration the local laws.

Are public transportation and taxis available?

Yes
Yes, with taking into consideration the local laws.

Are nightclubs open?

No

Do they have any restrictions?

Are amusement and shows offered?

No

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Yes, with taking into consideration the local laws.

Are there any curfews in place and if so, what are the hours envolved?

Yes
Movement is restricted between 11PM till 6AM in Dubai and between 10PM till 6AM in all other Emirates

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Will boat excursions be available?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Are diving centers open?

Yes

Do they have any restrictions?

All details are uploaded and can be checked on Document 4
Regulations might vary to each Emirate.

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
Regulations might vary to each Emirate.

Will the hotel be put under quarantine?

Yes
Regulations might vary to each Emirate.

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

Yes
Regulations might vary to each Emirate.

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No
NA

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
NA

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

Yes
If you have symptoms that could be attributed to COVID-19:
- Call one of the below numbers :
Ministry of Health & Prevention on 800-11111
Dubai Health Authority on 800-342.
Estijaba service at the operation center –Department of Health – Abu Dhabi on 800-1717
- Stay in your room to avoid contact with other guests
- Communicate your situation to those responsible at the facility where you are.

HOTEL INFO

DXB Q+A Trade 31st May
Download
Circular 45_Guidance Document to outline COVID-19 precautionary measures for Hotel Establishments (2)
Download
Hotel Establishments_COVID-19_Guidelines_v1 - Update on Tourism Sector Rules
Download
REOPENING UPDATES 17062020
Download
SwimmingPool_Protocols-11-6
Download
WaterParks_Protocols
Download
Restaurants Services are allowed inside the hotel Establishments with an occupancy rate of 30
Download
REOPENING UPDATES 17062020
Download
Dubai Tourism 22nd-June v1(2)
Download
Resumption-of-flight-process
Download
REOPENING UPDATES 03072020
Download
Dubai Assured approved establishments 20200707
Download
approved-laboratories
Download
DCT Circular 63
Download
Covid-19 Test
Download
RAK_PCR_Testing_EN
Download

FAQS

Click here for the FAQ sheet

Country entry restrictions

What are the entry regulations related to COVID-19?

Foreign nationals who have been in any of the following countries during the past 14 days may not enter the United States. For a full list of exceptions, please refer to the relevant proclamations in the links below.
China
Iran
European Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
United Kingdom (England, Scotland, Wales, Northern Ireland)
Republic of Ireland
https://www.cdc.gov/coronavirus/2019-ncov/travelers/from-other-countries.html

Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers two years of age and over entering the United States (including U.S. citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three (3) calendar days of departure, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.
Humanitarian exemptions to this order will be granted on an extremely limited basis and will only be considered when the country of departure lacks adequate SARS-CoV-2 testing capacity and cannot meet the requirements to provide a negative viral COVID-19 test within three (3) calendar days of departure. There are no waivers available through this process for individuals who test positive for COVID-19.  Individuals - or air carriers seeking to allow boarding by potentially qualifying individuals - who believe they meet the criteria for a waiver should contact the embassy or consulate serving the location from which they plan to depart and provide the information below. The embassy or consulate will then submit the request to the CDC for consideration.  
To be eligible for consideration for a humanitarian exemption to this order, an individual’s situation must meet both of the below criteria: 
• Emergency travel is required to preserve health and safety (e.g. medical evacuations).
• Predeparture testing cannot be accessed or completed before travel.  
The following information must be provided for each passenger:
a. Name (family name/surname, given name), passport number and  nationality 
b. Cell phone number including country code of passenger or head of household if family unit
c. Email address of passenger or head of household if family unit
d. U.S. destination address                                                           
i.Is U.S. destination home address?             
e. Departure date 
f. Flight itinerary, including any connecting flights  
g. Name of submitting entity if different from passenger
h. Name of company submitting on behalf of passenger(s) (if applicable)     
i. Name of point of contact submitting on behalf of passenger(s) (if applicable)                             
j. Phone and email address for POC submitting waiver request on behalf of passenger(s) (if applicable)
k. Purpose of travel to the U.S. (provide brief explanation of why urgent travel is needed and how travel will contribute to health and safety of passengers(s))
l. Justification for testing waiver (e.g. no testing available, impact on health and safety)
m. Documentation to support justification for test waiver, if available (e.g. medical records or orders for medical evacuation).

Are there any measures taken at the airport upon arrival related to COVID-19?

Yes
The order is now effective. Travelers from the affected countries will now be required to travel through 13 airports:

Boston-Logan International Airport (BOS), Massachusetts
Chicago O’Hare International Airport (ORD), Illinois
Dallas/Fort Worth International Airport (DFW), Texas
Detroit Metropolitan Airport (DTW), Michigan
Daniel K. Inouye International Airport (HNL), Hawaii
Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
John F. Kennedy International Airport (JFK), New York
Los Angeles International Airport, (LAX), California
Miami International Airport (MIA), Florida
Newark Liberty International Airport (EWR), New Jersey
San Francisco International Airport (SFO), California
Seattle-Tacoma International Airport (SEA), Washington
Washington-Dulles International Airport (IAD), Virginia
Screening & Quarantine
Upon arrival, travelers will proceed to standard customs processing. They will then continue to an enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Additionally, some passengers will have their temperature taken.

After the enhanced entry screening is complete, passengers will be given written guidance about COVID-19 and be allowed to proceed to their final destination.

Will travellers be COVID-19 tested upon arrival?

No
Upon arrival, travelers will proceed to standard customs processing. They will then continue to an enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Additionally, some passengers will have their temperature taken.

After the enhanced entry screening is complete, passengers will be given written guidance about COVID-19 and be allowed to proceed to their final destination.

If a traveller tests positive to COVID-19 what happens?

No
If symptomatic for coronavirus, you will be referred to the CDC for medical evaluation

Do travellers need to provide a negative Covid-19 test result?

Yes
3 days

Do travellers need to provide personal data at the airport upon entry?

Yes
The following information must be provided for each passenger:
a. Name (family name/surname, given name), passport number and  nationality 
b. Cell phone number including country code of passenger or head of household if family unit
c. Email address of passenger or head of household if family unit
d. U.S. destination address                                                           
i.Is U.S. destination home address?             
e. Departure date 
f. Flight itinerary, including any connecting flights  
g. Name of submitting entity if different from passenger
h. Name of company submitting on behalf of passenger(s) (if applicable)     
i. Name of point of contact submitting on behalf of passenger(s) (if applicable)                             
j. Phone and email address for POC submitting waiver request on behalf of passenger(s) (if applicable)
k. Purpose of travel to the U.S. (provide brief explanation of why urgent travel is needed and how travel will contribute to health and safety of passengers(s))
l. Justification for testing waiver (e.g. no testing available, impact on health and safety)
m. Documentation to support justification for test waiver, if available (e.g. medical records or orders for medical evacuation).

H & S measures in general

Will employees generally have to be tested on Covid-19 before returning to work?

No

Will you inform the traveller in case he has been close to an infected person in a hotel, transfer, Rep etc ?

No

Local Health Care

Is there sufficient capacity in local health care facilities & UCI's?

Yes

Do they have international speaking staff at the hospitals?

Yes

Masks

Is it compulsory to wear masks?

Yes

Do travellers have to always wear a mask?

Yes

Do travellers have to wear masks only if social distancing of min 1.5m cannot be assured?

No

Do kids over 6 years have to wear masks?

Yes

Are there any exceptions?

Yes
If there is a medical reason impeding a child from wearing a mask.

Does a traveller have to bring his own mask or will they be provided (who will provide, when, how many, disposible or reusable), free of charge or with cost?

Yes

Transfers

What measures are implemented related to transportation staff (e.g. temperature measure, COVID-Testing, training on new COVID-19 regulations, protocols, etc.)

Yes

Will there be disinfectant available on the bus?

No

Are there any special restrictions when using the transfer service? Limited occupation of the vehicles?

No

Is there an official record of the transfers being checked by the local authorities for having implemented & passed the compulsory measures?

No

Hotel

Can we provide a list/summary of additioinal H & S measures that hotels have to comply with?

Yes

What are the local legislations concerning the measures related to hotel staff (e.g. temperature measure, COVID testing, training on new COVID-19 regulations, protocols, etc.)?

Yes

Does the country/destination have a 'H & S stamp' and/or do hotels need to apply for a new license to confirm compliance with local regulations?

Yes

Is there an official record of the hotels being checked by the local authorities for having implemented & passed the compulsary measures?

Yes

Beach

Are there any special restrictions when using the beach?

Yes
Guidelines only

Will beach access need a reservation and time slots?

No

Are there limitations for watersports?

No

Surrounding area

Will there be any local restrictions for movement outside of the hotel/resort?

No

Are guests allowed to leave the hotel/resort

Yes

Are local shops, restaurants, bars, service providers open?

Yes

Are public transportation and taxis available?

Yes

Are nightclubs open?

Yes

Do they have any restrictions?

Capacity limits (varies per State/county)

Are amusement and shows offered?

Yes

Are there shopping malls and supermarkets open?

Yes

Do they have any restrictions?

Masks mandated

Are there any curfews in place and if so, what are the hours envolved?

No

Excursions

Will museums and exhibitions be open?

Yes

Do they have any restrictions?

Restricted hours and capacity

Will waterparks and themeparks be open?

Yes

Do they have any restrictions?

Restricted hours and capacity

Will boat excursions be available?

Yes

Do they have any restrictions?

Restricted hours and capacity

Are diving centers open?

Yes

Do they have any restrictions?

Restricted hours and capacity

Covid-19 infection/outbreak

What does the traveller have to expect in destination in case of a Covid-19 infection?

Yes
testing and medical support

Will the hotel be put under quarantine?

No

Will affected guests be separated in a different properties (Corona Hotel) or stay in the booked property? What about their co-travelers?

No

Is it guaranteed that in case of a new Covid-19 outbreak there will be an early repatriation?

No

Who will arrange this/is responsible for it and who will cover the cost in such a case?

No
Personal coverage will apply

Who can the traveller contact in case of problems (Covid-19 related)? Will there be a local representative?

No
Their Tour Operator