PRIVACY POLICY

This Privacy and Cookie Policy forms part of the General Conditions that govern this Website.

We reserve the right to change or adapt this Privacy and Cookie Policy at any time. Accordingly, we recommend that you review it each time you access the Website.

Who is the data controller of your data?

The data collected or which you voluntarily share with us by means of the Website, whether by browsing the site or the data you provide to us through the contact forms, by email or by phone, will be collected and processed by the Data Controller, whose details are indicated below:

OTS OPEN TRAVEL SERVICES AG (hereinafter referred to as “OTS AG”).

1. 1. Swiss commercial register number of Zurich: CHE-112.641.695
   2. Swiss VAT number: CHE-348.702.510 MWST

Address: Europa-strasse, 19, 8152 Glattbrugg, Zurich, Switzerland.

E-Mail: dpo@otsglobe.com (for personal data queries only)

If for any reason you wish to contact us on any matter related to the processing of your personal data or privacy (with our Data Protection Officer), you may do so through any of the means indicated above.

What data do we collect through the website?

By browsing the Website, OTS AG will collect information regarding:

– IP Address.

– Browser version.

– Operating system.

– Duration of the website visit or browsing.

This information is stored through Google Analytics. We therefore refer to the Privacy Policy of Google, as this is the company that collects and processes such information. http://www.google.com/intl/en/policies/privacy/

In the same way, the Website facilitates use of Google Maps, which can have access to your location, provided that you allow it, to better specify the distance and/or routes to our premises. In this regard, we refer to the Privacy Policy used by Google Maps, for the purpose of finding out about the use and processing of such data. http://www.google.com/intl/en/policies/privacy/

The information that we handle will not be related to a specific user and will be stored in our databases in order to perform statistical analyses, improvements to the Website, to our products and/or services and will help us improve our commercial strategy. The data will not be disclosed to third parties.

If you belong to one of the following groups, consult the information below:

+ WEB OR EMAIL CONTACTS

For what purposes are we going to process your personal data?

• To respond to your enquiries, requests or petitions.
• To manage the requested service, respond to your request or process your petition.
• Information by electronic means that is related to your request.
• Commercial or event information sent by electronic means, as long as there is express authorisation.

What is the legitimacy for the processing of your data?

The acceptance and consent of the data subject: In those cases where it is necessary to fill in a form and click on the submit button, this in itself will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have a checkbox with the following formula in order to send the information: “□ I have read and accept the Privacy Policy and Cookies statement.”

+ CLIENTS

For what purposes are we going to process your personal data?

• Preparation of the quotation and follow-up thereof by means of communications between both parties.
• Information by electronic means that is related to your request.
• Commercial or event information sent by electronic means, as long as there is express authorisation.
• To manage the administrative, communications and logistics services performed by the Data Controller.
• To carry out the applicable transactions.
• Billing and tax returns.
• Control and recovery management.

What is the legitimacy for the processing of your data?

The legal basis is your consent or execution of a contractual relationship.

            + SUPPLIERS

For what purposes are we going to process your personal data?

• Information by electronic means that is related to your request.
• Commercial or event information sent by electronic means, as long as there is express authorisation.
• To manage the administrative, communications and logistics services performed by the Data Controller.
• To carry out the applicable transactions.
• Billing and tax returns.
• Control and recovery management.

What is the legitimacy for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or otherwise your consent on contacting us or offering your products through any channel.

+ SOCIAL NETWORK CONTACTS

For what purposes are we going to process your personal data?

• To respond to your enquiries, requests or petitions.
• To manage the requested service, respond to your request or process your petition.
• To connect with you and create a community of followers.

What is the legitimacy for the processing of your data?

The acceptance of a contractual relationship within the setting of the corresponding social network, and in accordance with its Privacy policies:

Facebook          http://www.facebook.com/policy.php?ref=pf

Instagram         https://help.instagram.com/155833707900388

Twitter              http://twitter.com/privacy

Linkedin             http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest           https://about.pinterest.com/es/privacy-policy

YouTube:           https://www.youtube.com/yt/policyandsafety/es/policy.html

Google*            http://www.google.com/intl/es/policies/privacy/

*(Google+ and Youtube)

For how long will we store your personal data?

On having a specific profile, we can only consult or cancel your data in a restricted way. We will process the data for as long as you follow us, as friends or by giving a “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be made through your profile or user settings in the social network itself.

+ VIDEO SURVEILLANCE

For what purposes are we going to process your personal data?

• Video surveillance of our facilities.
• Control of our employees.
• On occasions the data may be assigned to the courts for the exercise of legitimate actions.

What is the legitimacy for the processing of your data?

The unambiguous consent of the data subject when accessing our facilities after viewing the informative poster of the video surveillance zone.

+ JOBSEEKERS

For what purposes are we going to process your personal data?

• Organisation of selection processes for employee recruitment.
• To call you for job interviews and evaluate your candidacy.
• If you have given us your consent, we can assign the data to collaborating or related entities, with the sole purpose of helping you find a job.

What is the legitimacy for the processing of your data?

The legal basis is your unambiguous consent when you give us your CV and receive and sign information regarding the processing we intend to carry out.

For how long will we store your personal data?

The CV will be stored for one year, after which, if we have not been in contact with you, it will be removed.

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Do we include personal data of third parties?

No, as a general rule we only process the data provided by the data subjects. If you provide us with third-party data, you must first inform said persons and obtain their consent, or otherwise you exonerate us from any liability for the breach of this requirement.

And the data of minors?

We do not process data of children under 14 years of age. Accordingly, please refrain from sending this data if you are under that age.

Will we make communications by electronic means?

• Any such communications will only be made to handle your request, if it is one of the means of contact you have given us.
• If we carry out commercial communications, they will have been previously authorised by you.

What security measures do we apply?

You can have peace of mind: we have introduced an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state-of-the-art to avoid the loss, misuse, alteration, unauthorised access and theft of the Personal Data.

To what extent will decision making be automated?

OTS AG does not use fully automated decision-making processes to engage, develop or terminate a contractual relationship with the user. If we use these processes in a specific case, we will let you know and we will inform you of your rights in this regard if the law prescribes it.

Will profiling take place?

In order to be able to offer you products and/or services according to your interests and improve your user experience, we may perform “commercial profiling” based on the information provided. However, automated decisions will not be made based on that profile.

To which recipients will your data be disclosed?

To companies MTS Globe-OTS Globe-Axis Data.

Your data will not be disclosed to third parties, except under legal obligation. Specifically, they will be informed to the National Tax Administration Agency and banks and financial entities for the purpose of receiving payment of the service provided or product purchased, as well as to data processors required for the execution of the agreement.

In the event of purchase or payment, if you choose any app, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be processed in its environment, always with the utmost security.

In the event that you have given us your consent to the processing of your name and images and other information related to the activity of OTS AG, these will be disseminated on the different social networks and the website of OTS AG.

International transfers

Should it prove necessary for OTS AG to carry out international data transfers, the company will ensure that such transfers are possible in accordance with the General Data Protection Regulations or any other requirement established by applicable regulations. To this end, the company will adopt the necessary agreements to guarantee a level of data protection equivalent to that provided for in European regulations. All of the above under the authorisation of Article 49.c) of the General Data Protection Regulation or any other mechanism that guarantees a level of data protection equivalent to that provided in European regulations.

What Rights do you have? 

• To know whether or not we are processing your data.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the restriction of the processing of your data, in which case we will only store them in accordance with prevailing regulations.
• To port your data, which will be provided in a structured, commonly used or mechanical reading format. If you prefer, we can send them to the new data controller you designate. It is only valid in certain cases.
• To submit a complaint to the National Data Protection Agency, if you believe that we have not dealt with you correctly.
• To revoke consent for any processing to which you have consented, at any time.

If you modify any data, we would be grateful if you could inform us so that we can keep them up-to-date.

Do you want a form for the exercise of Rights?

• We have forms for the exercise of your rights. Ask for them by email or if you prefer, you can use the ones prepared by the National Data Protection Agency or third parties.
• These forms must be signed electronically or be accompanied by a photocopy of your national ID document.
• If someone represents you, you must attach a copy of their ID, or they must sign it with their electronic signature.
• The forms can be presented in person, sent by letter or by email to the address of the Data Controller shown at the beginning of this text.

You have the right to submit a complaint to the National Data Protection Agency in the event that you believe we have not appropriately dealt with your request to exercise your rights.

The deadline for OTS AG to give a decision is one month, calculated from the effective receipt of your request by us.

You have the right to revoke consent at any time for any of the processing for which you previously gave consent.

Do we process cookies?

If we use other types of cookies other than necessary, you can consult the cookie policy below.

For how long will we store your personal data?

• Personal data will be stored for as long as you remain associated to us.
• Once you dissociate from us, the personal data processed for each purpose will be stored during the legally stipulated periods, including the period in which a judge or court may require them based on the limitation period for legal actions.
• The data processed will be stored as long as the aforementioned legal deadlines do not expire, if there is a legal storage obligation, or if the legal term does not exist, until the data subject requests their erasure or revokes their consent.
• We will keep all the information and communications related to your purchase or the provision of our service for as long as the guarantees of the products or services last, to deal with potential claims.